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For Companies At a Glance
- Tasks: Deliver outstanding customer experiences and manage various fun activities.
- Company: Join a vibrant entertainment hub with bowling, escape rooms, karaoke, and more!
- Benefits: Enjoy free bowling, discounts, flexible hours, and career development opportunities.
- Why this job: Work in a fun environment where every day brings new challenges and excitement.
- Qualifications: Bring enthusiasm, strong communication skills, and a positive attitude; no experience needed!
- Other info: Flexible shifts include evenings and weekends; perfect for students!
The predicted salary is between 24000 - 33600 £ per year.
Come join our fantastic team. We love to entertain! It's in our DNA! We have lots more to offer from Escape Rooms to Karaoke Rooms, Laser Arena, Soft Play to Arcade Machines and Pool Tables. We also have fully licensed bars including cocktails, and of course our fabulous food menu. We have something fun for all the family to do, regardless of age. Our centres are fantastic places to visit, and even better places to work in. Why not come and help us entertain?
We are looking for people who want to work in a fun environment. You need confidence, energy and a positive attitude. The rest we can teach you!
The Role
As a Customer Service Assistant, you will deliver an outstanding experience for our customers. This includes booking customers in at reception, being a point of contact for customer questions, being alert to sales opportunities, hosting individuals and children's parties, delivering food to the lanes, keeping the centre clean and tidy. You'll be involved in a range of departments, from hosting children's parties and overseeing the Laser Arena to managing Escape Room experiences and running karaoke rooms. Each day will offer something different, ensuring the fun never stops! You will work efficiently, show initiative and be friendly. Exceptional customer service will be at the heart of your role. You will also need to be confident and comfortable when dealing with customers.
Skills You Need
- Full of determination, enthusiasm, and able to work in a fast-paced environment
- A nothing is too much trouble attitude
- Able to provide high levels of customer service and have strong communication skills
- Fully flexible around working pattern (evening and weekends will be required)
- Be approachable and helpful
- Be organised, able to multi-task and attention to detail
- A strong team player
Our Fantastic Benefits
- Tenpin Treats - Retailer discounts, Cycle to Work Scheme, Smart Tech and Best Doctors
- Free Bowling for family and friends
- Free Food
- Enhanced Maternity, Paternity, Adoption leave
- Medicash Health Care Cash Back Scheme
- Employee Assistance Programme
- Free counselling
- Life assurance - 2 x annual salary
- Long Service Awards
- Recommend a Friend Scheme
- On the Spot Rewards
- Career Development
If you are looking for career development, then Tenpin is a great place to start. We continually strive to develop our network of impressive and highly successful sites, and recognise great people contribute to great success! Most of our managers joined us as a Team Member and have progressed into management or senior roles.
What Happens Next?
If you are ready to develop your career with us, click apply and complete the short application process (2 mins).
Customer Service Assistant - Plymouth employer: leisurejobs
Contact Detail:
leisurejobs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant - Plymouth
✨Tip Number 1
Familiarise yourself with the various activities and services offered at the centre, such as bowling, escape rooms, and karaoke. This knowledge will help you engage with customers and demonstrate your enthusiasm during any interviews.
✨Tip Number 2
Showcase your customer service skills by sharing specific examples from previous roles where you went above and beyond for a customer. This will highlight your ability to provide exceptional service, which is crucial for this position.
✨Tip Number 3
Emphasise your flexibility and willingness to work evenings and weekends, as this is a key requirement for the role. Being open about your availability can set you apart from other candidates.
✨Tip Number 4
Prepare to discuss how you handle fast-paced environments and multi-tasking. Providing examples of how you've successfully managed multiple responsibilities in previous jobs will demonstrate your suitability for the dynamic nature of this role.
We think you need these skills to ace Customer Service Assistant - Plymouth
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what the Customer Service Assistant role entails. Highlight key responsibilities and required skills, such as delivering exceptional customer service and being a team player.
Tailor Your CV: Make sure your CV reflects your relevant experience and skills that align with the job requirements. Emphasise any previous customer service roles or experiences in fast-paced environments.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention why you want to work in a fun environment and how your positive attitude and energy make you a great fit.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application shows attention to detail and professionalism, which is crucial for a customer-facing role.
How to prepare for a job interview at leisurejobs
✨Show Your Enthusiasm
Make sure to express your excitement about working in a fun environment. Share why you love customer service and how you can contribute to creating a lively atmosphere.
✨Demonstrate Your Communication Skills
Prepare to showcase your strong communication abilities. Practice answering questions clearly and confidently, and think of examples where you've successfully interacted with customers.
✨Highlight Your Flexibility
Since the role requires working evenings and weekends, be ready to discuss your availability. Show that you're adaptable and willing to work in a fast-paced setting.
✨Prepare for Scenario Questions
Think about potential scenarios you might face as a Customer Service Assistant. Prepare responses that demonstrate your problem-solving skills and ability to handle various customer situations.