At a Glance
- Tasks: Lead a fun team and ensure customers have an amazing experience at our entertainment centre.
- Company: Join Tenpin, a vibrant place where fun and entertainment are at the heart of everything we do.
- Benefits: Enjoy 33 days holiday, free food, discounts, and a fantastic bonus scheme.
- Other info: Great opportunities for career development and progression within the company.
- Why this job: Be part of a dynamic environment where you can grow your career and make lasting memories.
- Qualifications: 1 year of management experience in leisure, hospitality, or retail is preferred.
The predicted salary is between 25000 - 30000 £ per year.
Come join our fantastic team. We love to entertain! It's in our DNA! We have lots more to offer from Houdini's Escape Rooms, to Karaoke rooms, 4D Laser Arena, Soft Play to Arcade Machines and Pool Tables. We also have fully licensed bars including cocktails, and of course our fabulous food menu. Our centres are fantastic places to visit, and even better places to work in. Why not come and help us entertain?
The Role
As an Assistant Manager for Tenpin, you will be responsible for ensuring our customers have a great time when they visit us! The ideal Assistant Manager will be driven, passionate and have a natural ability to create a fun environment for both our customers and team. You will need to be well organised, approachable and show initiative. Exceptional customer service will be at the heart of your role. You will also be responsible for owning your development to grow into a Deputy Manager.
You will:
- Assume day-to-day responsibility for the operational management of the centre
- Strive to achieve a culture that is totally focused on the delivery of the best possible level of customer service
- Lead the team by example ensuring everyone works together effectively
- Support the delivery of the company strategy
- Deputise in the absence of the Deputy Manager
- Undertake ownership for own training and development to grow into the future role of Deputy Manager
- Support the other Managers in the achievement of all budgets, targets and KPI's
- Provide support to the team in various departments as and when required
- Take responsibility for ensuring that all policies, procedures, controls and compliance areas are adhered to on a daily basis
Skills You Need
- Have a minimum of 1 years' experience in a management role, ideally within leisure, hospitality or retail
- Passionate about delivering exceptional customer service
- Have experience in leading and developing large teams
- Full of determination, enthusiasm and patience!
- Be ambitious and want to progress!
Our Fantastic Benefits
- Industry leading bonus scheme
- Enhanced holiday entitlement - 33 days per annum (inclusive of Bank Holidays)
- Enhanced Maternity, Paternity, Adoption leave
- Tenpin Treats - Retailer discounts and Best Doctors
- Free Bowling for family & friends
- Free Food (when working 6 hours or more)
- Medicash Health Care Cash Back Scheme
- Employee Assistance Programme
- Free counselling
- Life assurance - 4 x annual salary
- A day off for your birthday
- Long Service Awards
- Career Development
If you are looking for career development, then Tenpin is a great place to start. We continually strive to develop our network of impressive and highly successful sites, and recognise great people contribute to great success! Most of our managers joined us as a Team Member and have progressed into management or senior roles.
What Happens Next?
If you are ready to develop your career with us, click apply and complete the short application process (2 mins).
Assistant Manager - Coventry employer: leisurejobs
At Tenpin, we pride ourselves on creating a vibrant and enjoyable work environment where our team members can thrive. With industry-leading benefits, including enhanced holiday entitlement and a strong focus on career development, we empower our employees to grow into leadership roles while ensuring that every day is filled with fun and excitement. Join us in Coventry, where your passion for exceptional customer service will be celebrated and rewarded.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Manager - Coventry
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website. This will help you understand what they value and how you can fit in.
✨Tip Number 2
Practice your customer service scenarios! Since this role is all about creating a fun environment, think of examples where you've gone above and beyond for customers. Be ready to share these during your chat!
✨Tip Number 3
Show your passion for entertainment! Whether it’s bowling, karaoke, or escape rooms, let them know why you love these activities and how you can bring that enthusiasm to the team.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank you email. It shows you're keen and helps keep you on their radar as they make their decision.
We think you need these skills to ace Assistant Manager - Coventry
Some tips for your application 🫡
Show Your Passion:Let your enthusiasm for the role shine through in your application. We want to see that you’re not just looking for any job, but that you’re genuinely excited about joining our team and helping us entertain!
Tailor Your CV:Make sure your CV highlights relevant experience, especially in management roles within leisure, hospitality, or retail. We love seeing how your background aligns with what we do, so don’t hold back on those details!
Craft a Personal Cover Letter:Use your cover letter to tell us why you’re the perfect fit for the Assistant Manager role. Share specific examples of how you’ve delivered exceptional customer service and led teams in the past. We want to get to know you!
Apply Through Our Website:For a smooth application process, make sure to apply directly through our website. It’s quick and easy, and it helps us keep everything organised. Plus, we can’t wait to see your application come through!
How to prepare for a job interview at leisurejobs
✨Know the Company Inside Out
Before your interview, take some time to research Tenpin and its offerings. Familiarise yourself with their entertainment options like bowling, escape rooms, and karaoke. This will not only show your enthusiasm but also help you connect your experience to their unique environment.
✨Showcase Your Customer Service Skills
As an Assistant Manager, exceptional customer service is key. Prepare examples from your past roles where you went above and beyond for customers. Highlight how you can create a fun atmosphere and lead your team to do the same.
✨Demonstrate Leadership Qualities
Think of specific instances where you've successfully led a team or managed a project. Be ready to discuss how you motivate others and ensure everyone works together effectively. This will illustrate your capability to step into the Deputy Manager role in the future.
✨Ask Thoughtful Questions
Prepare a few questions that show your interest in the role and the company culture. Inquire about team dynamics, training opportunities, or how they measure success in customer service. This not only demonstrates your enthusiasm but also helps you gauge if it's the right fit for you.
