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- Tasks: Be the friendly face of UNTIL, delivering top-notch service and building lasting member relationships.
- Company: UNTIL is revolutionising health and wellness by empowering practitioners with flexible access to state-of-the-art facilities.
- Benefits: Enjoy a starting salary of £27,000, 25 days leave, private healthcare, and gym access.
- Other info: Opportunity for career growth as we open more clubs and go through Series A funding.
- Why this job: Join a vibrant community, make a real impact, and grow with us as we expand in London.
- Qualifications: We seek warm, adaptable individuals with a passion for customer service and health trends.
The predicted salary is between 27000 - 29000 £ per year.
Community Associate – Soho, London Who are UNTIL? We’re on a mission to make health and wellness fairer and better for everyone by putting power and choice back into the hands of the people that make the difference, health and wellness practitioners. We do that by giving them flexible access to our network of state-of-the-art facilities and powerful support services, with no long-term tie-ins or additional overheads. UNTIL isn’t just a space, it’s a community where London’s leading self-employed wellness practitioner come together under one roof to unlock their potential, collaborate and grow. Our clubs are used by 40+ different disciplines including personal trainers, physios, therapists, life coaches, nutritionists, dentists and doctors. We currently operate three central London clubs, Soho, Liverpool Street and Marylebone. We have plans to open more clubs towards the end of 2025 and into 2026 and we’re currently going through Series A funding. Things are about to get even more exciting! What you’ll do We are looking for a full-time Community Associate to join our Soho Club. Our Community Associates are the first point of contact for our members and their guests. This role is pivotal to the success of our clubs. You’ll be the face of UNTIL, deliver exceptional service, build long lasting relationships with our members and play a crucial role in ensuring they have a great experience with every visit to our clubs. There are three key components to this role: 1\\ Deliver Best-In-Class Service – be a client relationship expert and welcome members and guests with genuine warmth and care. Use your intuition to be one step ahead by naturally anticipating their needs and understanding their different requirements and expectations. Learn about UNTIL services and be able to instinctively answer queries 2\\ Maintain High Standards – conscientiously follow UNTIL club operating procedures, brand & behaviour standards and complete daily/weekly tasks, checklists and walk-arounds. Ensure all areas within the club are clean and presentable, co-ordinating with colleagues, contractors and cleaning team to resolve issues. Keep up to date with how our proposition evolves in order to educate members. 3\\ Support a Thriving Community – act as a community promoter and ambassador. Foster positive member experiences, behaviours and interactions. Build strong emotionally connected relationships with members enabling you to deliver an intuitive service. Actively seek member feedback to improve our services and their experiences. What we’re looking for We look for warm and welcoming people who are adaptable, courageous, innovative, and goal-oriented to join us on our exciting journey. As well as these key characteristics, this role also requires some specific skills and experience to succeed…a positive outlook with an ability to build authentic relationships. A track record and passion for delivering outstanding customer service. Great communication skills with the ability to adapt your style accordingly depending on the individual need. Genuinely connecting with our members, while guiding them on the experiences available. Working collaboratively to deliver exceptional service. A keen follower of health & wellbeing trends, brands, and social media Efficient, organized, and able to plan whilst having the flexibility to be able to respond to last-minute requests. A strong team player but also someone who demonstrates initiative and can work autonomously. Excellent verbal and written communication skills. IT system literate and confident with Microsoft Office applications. Previous experience using a clientele tool e.g., Salesforce, Hero or Hubspot would be advantageous. An affinity with the UNTIL brand What we offer Starting salary of £27,000 increasing to £29,000 after six months’ service 25 days annual leave + bank holidays, increasing by 1 day for each year of service (up to a maximum 30 days) Birthday day off Private healthcare with Vitality Perkbox benefit platform Access to our gym space during off peak hours Member credits redeemable against any of our practitioners
Community Associate - Soho, London employer: leisurejobs
Contact Detail:
leisurejobs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Community Associate - Soho, London
✨Tip Number 1
Familiarise yourself with UNTIL's mission and values. Understanding their commitment to health and wellness will help you connect with the team and demonstrate your alignment with their goals during any interactions.
✨Tip Number 2
Engage with the community on social media platforms. Follow UNTIL and its members, comment on posts, and share relevant content. This will not only show your enthusiasm for the brand but also help you build connections before applying.
✨Tip Number 3
Prepare to showcase your customer service skills in real-time scenarios. Think of examples from your past experiences where you went above and beyond for a customer, as this will be crucial in demonstrating your fit for the role.
✨Tip Number 4
Network with current or former employees of UNTIL if possible. They can provide insights into the company culture and expectations, which can be invaluable when you're trying to make a great impression.
We think you need these skills to ace Community Associate - Soho, London
Some tips for your application 🫡
Understand the Company Culture: Before applying, take some time to understand UNTIL's mission and values. Highlight how your personal values align with their goal of making health and wellness fairer for everyone in your application.
Tailor Your CV: Make sure your CV reflects your experience in customer service and community engagement. Use specific examples that demonstrate your ability to build relationships and deliver exceptional service, as these are key components of the Community Associate role.
Craft a Compelling Cover Letter: In your cover letter, express your passion for health and wellness. Discuss your understanding of the role and how your skills can contribute to creating a thriving community at UNTIL. Be sure to mention any relevant experience with clientele tools like Salesforce or Hubspot.
Showcase Communication Skills: Since excellent verbal and written communication skills are essential for this position, ensure your application is well-written and free of errors. Consider including a brief example of how you've successfully communicated with clients or team members in the past.
How to prepare for a job interview at leisurejobs
✨Show Your Warmth
As a Community Associate, you'll be the first point of contact for members. Make sure to convey genuine warmth and care during your interview. Practice welcoming someone as if they were a member, showcasing your ability to build authentic relationships.
✨Know the Brand Inside Out
Familiarise yourself with UNTIL's mission and services. Be prepared to discuss how you can contribute to their goal of making health and wellness fairer. This will demonstrate your passion for the brand and your understanding of its community-focused approach.
✨Demonstrate Adaptability
The role requires adaptability in communication and service delivery. Prepare examples from your past experiences where you've successfully adjusted your approach to meet different needs. This will highlight your ability to connect with diverse members.
✨Emphasise Teamwork and Initiative
While being a strong team player is essential, showing that you can also take initiative is key. Share instances where you've worked collaboratively but also taken charge when necessary. This balance is crucial for thriving in a community-driven environment.