At a Glance
- Tasks: Lead reception teams to deliver exceptional guest experiences at two stunning hotels.
- Company: Marine and Lawn Hotels & Resorts, known for world-class hospitality.
- Benefits: Free uniform, meals on duty, training opportunities, and exclusive discounts.
- Other info: Diverse and inclusive workplace with excellent career development opportunities.
- Why this job: Join a dynamic team and create unforgettable moments for guests every day.
- Qualifications: 2+ years in hotel reception management with strong leadership skills.
The predicted salary is between 30000 - 32450 £ per year.
Nestled in the heart of Portrush on Northern Ireland’s stunning Causeway Coast, the Marine and Lawn - Adelphi Hotel and neighbouring Portrush Atlantic Hotel offer a retreat with elegant design and world-class hospitality. Be part of a dynamic team curating guest experiences like no other!
Leading the way in guest service excellence from arrival to departure, we exist to create unforgettable experiences for every guest, every time. Whether it’s a warm welcome, a smooth check-in, or professional support behind the scenes, we take pride in the moments we help create.
At the core of everything we do are our REACH People Values:
- Respect – We treat every guest and colleague with kindness and dignity.
- Excellence – We go the extra mile in pursuit of outstanding service.
- Accountability – We take ownership of our actions and follow through on our promises.
- Cooperation – We work together as one team to deliver the best experience.
- Honesty – We act with integrity and transparency at all times.
We believe in leadership through example, teamwork, and a commitment to great service. We support our people to lead with integrity, empower others, and uphold our standards with consistency and care.
As a Reception Manager, across 2 hotels you’ll support each Hotel in leading the front office team, ensuring that every guest receives an exceptional welcome and a seamless experience throughout their stay.
A broad overview of duties include:
- Oversee the day-to-day operations of the reception teams across Portrush Adelphi and Portrush Atlantic Hotels and ensure the highest standards of guest service are always delivered.
- Lead the performance of the reception team ensuring it is effectively managed through a focus on recruitment, training, problem resolution, coaching, succession planning and accountability.
- Continuously identify and analyse operational challenges and opportunities and deliver solutions for improvement.
- Control all Reception associated costs and drive revenues through upselling across both hotels.
- Ensuring the department is maintained in a safe manner, following any health and safety guidelines and ensuring that the team carry out regular health and safety training and refresher.
- Taking part in regular fire drills to familiarise self with the systems and procedures, to ensure that team are refreshed.
- Analyse guest feedback, address all concerns and ensure effective follow-up across both hotels.
- Ensure the immaculate presentation of all Reception spaces.
- Develop relationships with return guests, group contacts and other guests in order to provide inspiring service.
- Undertaking Duty Manager responsibilities on a rota basis.
- Assist with other departments, as necessary.
What do you need?
- Previous Reception management experience within the hotel industry (minimum 2 years).
- Excellent communication and interpersonal skills – a proven track record of building and leading successful teams.
- Must have Opera Cloud PMS experience (or similar) and have the skills to drive revenues with the support of the commercial team.
- Exceptional customer service skills.
- Commercially aware and able to impact business performance.
- Strong organisational skills.
- MS Office Advanced.
- Previous people management experience including recruitment, employee relations and development.
- Flexibility to be able to work a variety of shifts.
- Ability to work under pressure.
We recognise and reward the hard work and dedication of our team with a competitive benefits package, including:
- Free Uniform
- Meals whilst on duty
- Opportunities for training and career development including apprenticeships
- Discounts on hotel stays and dining for you and your friends
- Exclusive shopping discounts via our benefits platform
- Team Member events
- GP on demand
We are proud to be an equal opportunity employer and welcome applicants from all backgrounds. Diversity and inclusion are key to our REACH values.
Applicants must have the legal right to live and work in the UK. Proof of documentation will be required in line with the Asylum and Immigration Act 1996.
Marine & Lawn Hotels & Resorts is a collection of unique, story-rich hotels located in some of the world’s most iconic destinations.
Hotel Reception Manager - Portrush in Coleraine employer: leisurejobs
At Marine & Lawn Hotels & Resorts, we pride ourselves on being an exceptional employer, offering a vibrant work culture in the picturesque setting of Portrush. Our commitment to employee growth is evident through comprehensive training opportunities and a supportive environment that values teamwork and integrity. With competitive benefits, including discounts on hotel stays and exclusive shopping perks, we ensure our team members feel valued and inspired to create unforgettable guest experiences.
