At a Glance
- Tasks: Lead the front office team to deliver exceptional guest experiences across two stunning hotels.
- Company: Marine and Lawn Hotels & Resorts, known for world-class hospitality and elegant design.
- Benefits: Competitive pay, free meals, training opportunities, and exclusive discounts for you and your friends.
- Other info: Flexible shifts and a commitment to diversity and inclusion in the workplace.
- Why this job: Join a dynamic team and make a real impact on guest satisfaction in beautiful Portrush.
- Qualifications: 2+ years of reception management experience and excellent communication skills required.
The predicted salary is between 25000 - 30000 £ per year.
Nestled in the heart of Portrush on Northern Ireland’s stunning Causeway Coast, the Marine and Lawn - Adelphi Hotel and neighbouring Portrush Atlantic Hotel offer a retreat with elegant design and world-class hospitality. Leading the way in guest service excellence from arrival to departure, we take pride in the moments we help create.
Excellence – We go the extra mile in pursuit of outstanding service. We believe in leadership through example, teamwork, and a commitment to great service. We support our people to lead with integrity, empower others, and uphold our standards with consistency and care.
As a Reception Manager, across 2 hotels you’ll support each Hotel in leading the front office team, ensuring that every guest receives an exceptional welcome and a seamless experience throughout their stay. You will:
- Oversee the day-to-day operations of the reception teams across Portrush Adelphi and Portrush Atlantic Hotels and ensure the highest standards of guest service are always delivered.
- Lead the performance of the reception team ensuring it is effectively managed through a focus on recruitment, training, problem resolution, coaching, succession planning and accountability.
- Control all Reception associated costs and drive revenues through upselling across both hotels.
- Ensure the department is maintained in a safe manner, following any health and safety guidelines and ensuring that the team carry out regular health and safety training and refresher.
- Take part in regular fire drills to familiarise self with the systems and procedures, to ensure that team are refreshed.
- Analyse guest feedback, address all concerns and ensure effective follow-up across both hotels.
- Develop relationships with return guests, group contacts and other guests in order to provide inspiring service.
- Undertake Duty Manager responsibilities on a rota basis.
Previous Reception management experience within the hotel industry (minimum 2 years) is required, along with:
- Excellent communication and interpersonal skills – a proven track record of building and leading successful teams.
- Opera Cloud PMS experience (or similar) and the skills to drive revenues with the support of the commercial team.
- Exceptional customer service skills.
- Commercial awareness and ability to impact business performance.
- MS Office Advanced.
- Previous people management experience including recruitment, employee relations and development.
- Flexibility to work a variety of shifts.
We recognise and reward the hard work and dedication of our team with a competitive benefits package, including:
- Free Uniform
- Meals whilst on duty
- Opportunities for training and career development including apprenticeships
- Discounts on hotel stays and dining for you and your friends
- Exclusive shopping discounts via our benefits platform
Diversity and inclusion are key to our REACH values. Applicants must have the legal right to live and work in the UK. Proof of documentation will be required in line with the Asylum and Immigration Act 1996.
Marine & Lawn Hotels & Resorts is a collection of unique, story-rich hotels located in some of the world’s most iconic destinations.
Hotel Reception Manager in Coleraine employer: leisurejobs
At Marine & Lawn Hotels & Resorts, we pride ourselves on fostering a vibrant work culture that champions excellence in hospitality and teamwork. Located in the picturesque Portrush, our hotels offer not only competitive benefits such as free meals and uniform but also ample opportunities for training and career development, ensuring that our employees can grow and thrive in their roles. Join us to be part of a dedicated team that values integrity, diversity, and the creation of memorable guest experiences.
