At a Glance
- Tasks: Maximise revenue for events across 4 Central London properties through proactive selling and management.
- Company: Join Crimson Hotels, part of the Hilton Family, known for exceptional service and global reach.
- Benefits: Enjoy discounted travel rates, private healthcare, free meals, and extensive training opportunities.
- Other info: Opportunities for promotion and recognition through our Hero Of The Month programme.
- Why this job: Be part of a dynamic team, enhance your skills, and make a real impact in the hospitality industry.
- Qualifications: Experience in a similar role, strong communication skills, and organisational abilities are essential.
The predicted salary is between 30000 - 42000 £ per year.
We have an exciting opportunity for a Cluster Group, Conference & Events Executive looking after our 4 Central London properties.
The primary objective of the role is to maximise Conference and Events revenue for the cluster through pro-active and reactive selling and commercial management strategies and techniques.
Other accountabilities include:
- Ensuring Cluster Conference & Events objectives and strategies are delivered
- Maximising revenue and occupancies, cross-selling between multiple properties
- Delivering best-practice in terms of customer service to ensure a seamless guest experience
- Responding to enquiries within specified deadlines
- Ensures customer satisfaction by ensuring details of all meetings and events are delivered
- Preparing and distributing weekly function sheets with all relevant information to ensure events run smoothly
- Working with the Sales team to ensure all potential sales opportunities are identified and followed up
- Maintaining existing customer relationships and driving new business
The ideal candidate will be a strong communicator, deliver exceptional service to clients, be highly organised and be able to prioritise their workload. Previous experience with systems such as Delphi FDC or similar would be highly advantageous.
Benefits include:
- GoHilton – you and your friends and family can explore the world with discounted room rates through our renowned international travel programme with more than 12 brands under the Hilton Family
- Private Healthcare Plan – financial assistance towards the cost of healthcare
- 2 x annual salary life assurance
- Learning and development opportunities – from our lots of in-house training courses and programmes and over 1,000 training courses available on our ‘Training University’
- Opportunities for promotion and transfer across departments, Hilton Family group on a national and international level
- Hero Of The Month recognition programme to recognise and celebrate your achievements
- Free-of-charge freshly cooked meals to enjoy on duty
- Free-of-charge dry-cleaning of suiting items
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must either be eligible to live and work in the UK or must obtain permits to work in the UK prior to application. Documented evidence of eligibility will be required from candidates as part of the recruitment process. Crimson Hotels is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, age, disability, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.
Cluster Group, Conference & Events Executive employer: leisurejobs
Crimson Hotels is an exceptional employer, offering a vibrant work culture that prioritises employee growth and development. With access to extensive training programmes, opportunities for promotion within the Hilton Family, and unique benefits like discounted travel and free meals, our Cluster Group, Conference & Events Executive role in Central London promises a rewarding career in a dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land Cluster Group, Conference & Events Executive
✨Tip Number 1
Familiarise yourself with the specific properties you'll be managing. Research their unique features and offerings, as this knowledge will help you tailor your approach when discussing potential events with clients.
✨Tip Number 2
Network within the industry by attending local events or conferences. Building relationships with other professionals can lead to valuable insights and potential referrals that could benefit your role in maximising revenue.
✨Tip Number 3
Brush up on your customer service skills. Since delivering exceptional service is key to this role, consider role-playing scenarios with friends or colleagues to enhance your communication and problem-solving abilities.
✨Tip Number 4
If you have experience with systems like Delphi FDC, make sure to highlight this in conversations. If not, consider taking a short online course to familiarise yourself with similar software, as it could give you an edge over other candidates.
We think you need these skills to ace Cluster Group, Conference & Events Executive
Some tips for your application 🫡
Understand the Role:Read the job description carefully to understand the key responsibilities and skills required for the Cluster Group, Conference & Events Executive position. Tailor your application to highlight relevant experience and how you can contribute to maximising revenue and delivering exceptional service.
Craft a Compelling CV:Ensure your CV is up-to-date and clearly outlines your experience in conference and events management. Highlight any previous roles where you successfully maximised revenue or improved customer satisfaction. Use bullet points for clarity and keep it concise.
Write a Strong Cover Letter:Your cover letter should complement your CV by providing specific examples of your achievements in similar roles. Emphasise your communication skills, organisational abilities, and any experience with systems like Delphi FDC. Make sure to express your enthusiasm for the role and the company.
Proofread Your Application:Before submitting your application, thoroughly proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in the hospitality industry.
How to prepare for a job interview at leisurejobs
✨Showcase Your Communication Skills
As a Cluster Group, Conference & Events Executive, strong communication is key. Be prepared to demonstrate your ability to convey information clearly and effectively, both verbally and in writing. Use examples from your past experiences where you successfully managed client relationships or resolved issues.
✨Highlight Your Organisational Abilities
This role requires excellent organisational skills. During the interview, discuss how you prioritise tasks and manage multiple events simultaneously. Share specific strategies or tools you use to stay organised and ensure that all details are meticulously handled.
✨Familiarise Yourself with Relevant Systems
Knowledge of systems like Delphi FDC can set you apart. If you have experience with similar software, be sure to mention it. If not, do some research beforehand to understand how these systems work and be ready to discuss how you would adapt to using them.
✨Demonstrate Your Customer Service Focus
Customer satisfaction is crucial in this role. Prepare to share examples of how you've gone above and beyond to ensure a seamless guest experience in previous positions. Highlight your commitment to delivering exceptional service and how you handle feedback or complaints.
