At a Glance
- Tasks: Welcome clients and their pets, manage appointments, and deliver outstanding customer service.
- Company: Chesterfield Vets for Pets, a friendly and inclusive veterinary practice.
- Benefits: Protected lunch breaks, flexible hours, training opportunities, and a supportive team.
- Other info: Dogs are welcome at work, with easy parking and great location.
- Why this job: Join a close-knit team and make a real difference in pet care.
- Qualifications: Previous reception or customer service experience; veterinary knowledge is a plus.
The predicted salary is between 20000 - 25000 £ per year.
Veterinary Receptionist/ Client Care Advisor - Chesterfield At Chesterfield Vets for Pets, we believe our reception team is the heart of the practice.
worried about a much-loved pet, and the last person they see before they leave. That means this role is about far more than answering the phone or booking appointments.
We're looking for someone who is warm, organised, professional and genuinely enjoys helping people.
Someone who can make every client feel welcome, remain calm during busy periods and become an important part of our close-knit team.
About the role
This is a full-time front-of-house position where no two days are the same.
Your responsibilities will include
- Greeting clients and their pets with a warm, friendly welcome
- Answering telephone enquiries
- Booking appointments and managing the appointment diary
- Taking payments
- Supporting the smooth running of reception
- Keeping the reception area clean, tidy and welcoming
- Delivering outstanding customer service every day
This is a front-of-house reception role. You'll be the face of the practice and play a key role in creating an exceptional experience for every client.
What we're looking for
Previous reception or customer service experience is essential. Veterinary experience is welcome but isn't essential-we can teach you that.
We're looking for someone who is
- Friendly, approachable and professional
- An excellent communicator
- Calm under pressure
- Organised with great attention to detail
- Confident using computer systems
- Able to prioritise and multitask in a busy environment
- A genuine team player
Most importantly, we're looking for someone who enjoys working with people and understands that great customer service comes from empathy, kindness and excellent communication.
Why join us?
We're proud of the culture we've built.
We're a supportive, collaborative team who genuinely enjoy working together.
We don't believe in hierarchy or unnecessary pressure-we believe in helping each other and creating an environment where everyone feels valued.
Our clients know us as a friendly, welcoming practice, and we're looking for someone who shares those values.
We also offer
- Protected lunch break every day (the practice closes for one hour)
- A supportive and experienced team
- Opportunities for training and development
- A genuinely flexible and understanding employer
- Dogs are welcome at work
- Easy parking
- A practice on the edge of the Peak District with excellent links to the M1 and East Midlands Airport
We're proudly inclusive and value diversity across our team.
We're working towards our Autism Friendly Award and recognise that people work in different ways. We actively support that.
- Hours
- Full-time
- 1 in 2 Saturdays
- No out-of-hours
If this sounds like you...
We'd love to hear from you.
Please send us your CV along with a short covering letter telling us a little about yourself and why you'd like to join Chesterfield Vets for Pets to jenny. oliver@vetsforpets. com
We take our inspiration from pets in embracing people from all walks of life, and we value, respect and celebrate difference.
We encourage our people to be their best selves so that we can create a better world for Pets, our Planet, and People.
Our ambition is to reflect the diversity of the communities we operate in, and we are intentional in addressing and removing barriers to create opportunities for the exceptional talent and potential in our communities.
Even if your skills and experience don't perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you!
Veterinary Receptionist/ Client Care Advisor - Chesterfield employer: leisurejobs
Giggling Squid is an exceptional employer, offering a vibrant work culture that prioritises family values and a passion for Thai cuisine. With a strong focus on employee development through comprehensive training programmes, competitive salaries, and generous benefits like weekly pay and staff discounts, we ensure our team members feel valued and supported. Join us in Leamington Spa, where you can enjoy a fulfilling career in one of the UK's fastest-growing restaurant groups while embracing the warmth of our unique Thai heritage.
StudySmarter Expert Advice🤫
We think this is how you could land Veterinary Receptionist/ Client Care Advisor - Chesterfield
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at leisurejobs. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like leisurejobs before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Veterinary Receptionist/ Client Care Advisor - Chesterfield
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to leisurejobs:Your cover letter is your chance to shine! Tell us why you want to work at leisurejobs specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at leisurejobs!
How to prepare for a job interview at leisurejobs
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
