At a Glance
- Tasks: Support our reception team and provide exceptional care to clients and their pets.
- Company: Chester Vets for Pets, a friendly and compassionate veterinary practice.
- Benefits: Competitive salary, discounts on pet services, career development, and flexible hours.
- Other info: Part-time role with opportunities for growth and a supportive work environment.
- Why this job: Join a dynamic team and make a real difference in the lives of pets and their owners.
- Qualifications: Experience in customer service, preferably in a veterinary setting.
The predicted salary is between 56475 - 69025 £ per year.
Are you an experienced Veterinary Receptionist who loves building relationships with clients and thrives in a busy practice? Or are you a Client Services Manager looking for your next opportunity? At Chester Vets for Pets, we're looking for a friendly, organised and compassionate individual to support our reception team while continuing to provide exceptional care and support to our clients and their pets.
About the Role:
As our Experienced Receptionist/ Client Service Manager, you'll provide administration and customer facing support within our practice to help us deliver an efficient, professional, and caring veterinary service to the local community. Your focus will be to provide an exceptional service to our clients and the best care possible to their pets - providing a link between clients and the clinical team. Your ability to build strong relationships with our clients, their pets and the practice team will be critical to your success. You will be supported in the role by the Practice Manager.
Your role will play a key part in identifying new ways of social media and marketing, working and supporting the practice and the team to overcome any day-to-day challenges. Your great communication skills both verbal and written, will ensure that you are able to resolve all clients' complaints in a professional and timely manner within our business protocols and guidelines. You will be the face of the business speaking to clients over the phone and in writing, investigating complaints and making fair resolutions.
The successful candidate will assist with the behind the scenes day to day activities related to our client service journey, ensuring a high level of customer service is delivered at all times and most importantly, help to devise new and innovative ways to drive the practice forward. You will also spend time on the Reception Desk each week supporting the team.
Your key responsibilities:
- Dealing general queries efficiently and effectively
- Deal with all concerns with performance, training, conduct and absence management
- Assisting with digital and marketing content within the practice.
- Manage the smooth administration of, and resolve any issues in the delivery of our health care plans
- Managing the practice management system (PMS) system to ensure the smooth running of the day to day in practice
- Promoting wellbeing and being a general support to colleagues.
This is a Part Time role working 25 to 30 hours per week between 8am to 6:30pm during the week. This role will include working 1 in 2 Saturday mornings, 9am to 12:30pm. The salary for this role is starting at 26,850 pro rata, depending on experience up to 30,250.
You will have experience in a clinical customer service role with solid business/administrative duties. Previous experience as a Veterinary Receptionist using ProVet software would be a plus.
In return, we offer such benefits as 20% discount at the Vet Group, Pets at Home and the Groom Room, access to discounts and cashbacks, in-house career development opportunities, pension and holiday allowance.
We take our inspiration from pets in embracing people from all walks of life, and we value, respect and celebrate difference. We encourage our people to be their best selves so that we can create a better world for Pets, our Planet, and People. Our ambition is to reflect the diversity of the communities we operate in, and we are intentional in addressing and removing barriers to create opportunities for the exceptional talent and potential in our communities. Even if your skills and experience don't perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you!
Experienced Receptionist / Client Services Manager - Chester employer: leisurejobs
Giggling Squid is an exceptional employer, offering a vibrant work culture that prioritises family values and a passion for Thai cuisine. With a strong focus on employee development through comprehensive training programmes, competitive salaries, and generous benefits like weekly pay and staff discounts, we ensure our team members feel valued and supported. Join us in Leamington Spa, where you can enjoy a fulfilling career in one of the UK's fastest-growing restaurant groups while embracing the warmth of our unique Thai heritage.
StudySmarter Expert Advice🤫
We think this is how you could land Experienced Receptionist / Client Services Manager - Chester
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like leisurejobs and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at leisurejobs and let us see your personality shine through!
We think you need these skills to ace Experienced Receptionist / Client Services Manager - Chester
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and leisurejobs.
Get Familiar with Our Brand:Before applying, take some time to learn about leisurejobs and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at leisurejobs
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress leisurejobs.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which leisurejobs will surely appreciate.
