At a Glance
- Tasks: Deliver exceptional service to clients and care for their pets in a supportive team environment.
- Company: A welcoming practice dedicated to pet care and client satisfaction.
- Benefits: 20% discount at partner stores, career development, pension, and holiday allowance.
- Other info: Flexible hours with full or part-time options and a positive team atmosphere.
- Why this job: Make a real difference in the lives of pets and their owners every day.
- Qualifications: Friendly personality, customer service experience, and a passion for pets.
The predicted salary is between 12 - 12 £ per hour.
Client Care Advisor - Cheltenham If you enjoy delivering exceptional service and working as part of a team, we have the perfect opportunity for you at our Cheltenham practice.
What your day will look like
- Provide outstanding service to clients while ensuring the best care for their pets, acting as the vital link between clients and the clinical team.
- Build strong relationships with clients, their pets, and your colleagues to create a welcoming and supportive environment.
- Ensure every client leaves the practice satisfied, confident they've received exceptional care, and looking forward to their next visit.
- Greet clients warmly, offer guidance and support, and manage payments and future bookings with confidence.
- Coordinate the smooth running of daily practice routines using our online booking system, so computer literacy is essential.
Role details
- Both full or part time hours available
- Shifts between 9am-7pm with a 1-in-4 weekend rota
- Salary in line with National Minimum Wage
What we're looking for
- Friendly, welcoming, and attentive personality, providing the best possible experience for clients and their pets.
- Up-to-date knowledge of practice services and the ability to guide clients effectively.
- Calm under pressure, handling a wide range of situations-from comforting a worried client to celebrating a pet's first visit.
- Enthusiastic, driven, and passionate about pets and excellent client service.
- Ability to work well as part of a team, creating a positive and friendly atmosphere.
- Previous administration or customer service experience is essential.
In short, you love to be busy, enjoy helping people and their pets, and always strive to make a difference.
Benefits
- 20% discount at The Vet Group, Pets at Home, and The Groom Room
- Access to exclusive discounts and cashback offers
- In-house career development opportunities
- Pension and holiday allowance
We take our inspiration from pets in embracing people from all walks of life, and we value, respect and celebrate difference.
We encourage our people to be their best selves so that we can create a better world for Pets, our Planet, and People.
Our ambition is to reflect the diversity of the communities we operate in, and we are intentional in addressing and removing barriers to create opportunities for the exceptional talent and potential in our communities.
Even if your skills and experience don't perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you!
Client Care Advisor - Cheltenham employer: leisurejobs
Giggling Squid is an exceptional employer, offering a vibrant work culture that prioritises family values and a passion for Thai cuisine. With a strong focus on employee development through comprehensive training programmes, competitive salaries, and generous benefits like weekly pay and staff discounts, we ensure our team members feel valued and supported. Join us in Leamington Spa, where you can enjoy a fulfilling career in one of the UK's fastest-growing restaurant groups while embracing the warmth of our unique Thai heritage.
StudySmarter Expert Advice🤫
We think this is how you could land Client Care Advisor - Cheltenham
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at leisurejobs. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like leisurejobs before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Client Care Advisor - Cheltenham
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to leisurejobs:Your cover letter is your chance to shine! Tell us why you want to work at leisurejobs specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at leisurejobs!
How to prepare for a job interview at leisurejobs
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
