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- Tasks: Manage hospitality services on matchdays, ensuring excellent customer experiences.
- Company: Join Sodexo Live!, a leader in food and facilities management with a passion for unique experiences.
- Benefits: Earn £17 per hour with flexible casual hours on matchdays and events.
- Why this job: Be part of a historic venue and a dynamic team that values your personality and skills.
- Qualifications: Must be 18+, with experience in hospitality and strong communication skills.
- Other info: Opportunity for career progression in a prestigious football club setting.
We're experience makers. And food fanatics. And we're hiring Casual Hospitality Managers. Our experiences are unique, and so are our people. Bring personality, your background and your desire for delighting others. In return we'll give you all you need to thrive. Because at Sodexo Live! We're so much more. Be part of something greater.
We currently have an opportunity for Casual Hospitality Managers to join our amazing team at Preston North End Football Club. With the opportunity to work at Matchdays, this is a great opportunity for driven individuals to succeed in a fast and innovative catering facility. We are looking for outstanding customer focused individuals to join a world leading food and facilities management company, which can offer unrivalled opportunities for career progression.
Deepdale is a prestigious footballing venue, home to Preston North End and steeped in history. The Lilywhites' home ground holds the privileged title of being the oldest professional footballing site in the world in continuous use. Whilst many sides have shifted about from spot to spot in their short or long term history, Preston North End have remained loyal to the piece of turf in PR1, making it their home since 21st January 1875 when the club's members first took out a lease on the plot of land. In 2004, the famous 'The Splash' statue was built to honour Sir Tom Finney, the club's most famous former player, which now sits proudly outside of 'The Gentry Bar', PNE's new fan zone.
Package Description
- Must be able to handle Alcoholic beverages
- £17 per hour
- Casual hours working Matchday and Non Matchdays events
Main Responsibilities
- To attend pre-match managers briefings, partaking in training required by legislation and the company.
- To monitor staff working practices to ensure they are working efficiently and productively, adhering to company working practices, with reference to responsibilities and job description of staff.
- To liaise with the kitchen team, ensuring all food products are serviced in line with timings specified.
- Working in adherence with Food Allergens information and service procedures.
- Ensuring that both bar and floor staff are attentive to guests needs, working in a timely manner to minimise any wait times.
- Welcoming guests, taking orders and serving beverages to guests.
- Care about customer satisfaction and deliver the optimal client service experience.
- Serving guests in a friendly, welcoming and efficient manner while maintaining a clean and safe work environment.
- Deal with customer and staff complaints effectively and efficiently.
- Actively upselling products and maximising revenue capture.
Ideal Candidate
- Excellent verbal communication skills
- Being friendly yet professional
- Good attention to detail and punctuality
- Experience within a hospitality, catering or bar setting
- Experience in managing a team
- Experience in cash handling and stock control
- Applicants must be 18 and over
Casual Hospitality Managers - Preston North End Football Club employer: leisurejobs
Contact Detail:
leisurejobs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Casual Hospitality Managers - Preston North End Football Club
✨Tip Number 1
Familiarise yourself with Preston North End Football Club's history and culture. Understanding the club's values and traditions will help you connect with the team and demonstrate your passion for the role during any interviews or discussions.
✨Tip Number 2
Network with current or former employees of Sodexo Live! or those in the hospitality industry. They can provide valuable insights into the company culture and expectations, which can give you an edge when applying.
✨Tip Number 3
Showcase your customer service skills by preparing examples of how you've handled difficult situations in the past. Being able to articulate your experience in managing customer satisfaction will be crucial for this role.
✨Tip Number 4
Be ready to discuss your experience in managing teams and ensuring efficient operations. Highlighting specific instances where you've improved team performance or customer experiences will resonate well with the hiring managers.
We think you need these skills to ace Casual Hospitality Managers - Preston North End Football Club
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of a Casual Hospitality Manager. Tailor your application to highlight relevant experience in hospitality, catering, or bar settings.
Showcase Your Personality: Since the role emphasises personality and customer service, make sure to convey your enthusiasm for creating memorable experiences. Use examples from your past roles where you delighted customers or managed a team effectively.
Highlight Relevant Experience: Detail your experience in managing teams, cash handling, and stock control. Mention any specific instances where you improved service efficiency or dealt with customer complaints successfully.
Proofread Your Application: Before submitting, double-check your CV and cover letter for spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial in the hospitality industry.
How to prepare for a job interview at leisurejobs
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the hospitality industry during the interview. Share specific experiences where you delighted customers or went above and beyond in a previous role, as this will demonstrate your commitment to providing excellent service.
✨Know the Venue's History
Familiarise yourself with Preston North End Football Club's history and significance. Mentioning key facts, like its status as the oldest professional footballing site, can impress the interviewers and show that you are genuinely interested in the role and the venue.
✨Highlight Team Management Skills
Since the role involves managing staff, be prepared to discuss your experience in leading teams. Provide examples of how you've motivated staff, handled conflicts, or improved team performance in past roles to showcase your leadership abilities.
✨Demonstrate Customer Focus
Prepare to discuss how you handle customer complaints and ensure satisfaction. Share specific instances where you turned a negative experience into a positive one, as this will highlight your ability to maintain a friendly and professional atmosphere.