At a Glance
- Tasks: Provide excellent customer service and manage fun activities like bowling and karaoke.
- Company: Join a vibrant entertainment centre that values energy and positivity.
- Benefits: Enjoy free bowling, food, discounts, and career development opportunities.
- Other info: Flexible hours with opportunities for advancement within the company.
- Why this job: Be part of a fun team and create memorable experiences for guests.
- Qualifications: Enthusiastic, friendly, and able to thrive in a fast-paced environment.
The predicted salary is between 10 - 12 £ per hour.
Are you looking to work in a fun environment where confidence, energy, and a positive attitude are all you need? The rest we can teach you! We have something fun for all the family to do, regardless of age. Our centres are fantastic places to visit, and even better places to work in. Why not come and help us entertain?
We love to entertain - it's in our DNA! Beyond bowling, we offer Escape Rooms, Karaoke, a 4D Laser Arena, Soft Play, Arcade Machines, Pool Tables, licensed bars with cocktails, and a fabulous food menu.
The Role
As a Customer Service Assistant, you'll provide an excellent customer experience by managing reception bookings, addressing enquiries, identifying sales opportunities, hosting events, maintaining cleanliness, and preparing food and drinks. You'll work across various departments, from running the Laser Arena and hosting Escape Room experiences to managing karaoke rooms and serving drinks at the bar. Every day will bring something new, keeping the fun flowing!
You should be efficient, proactive, friendly, and confident in customer interactions, with exceptional service as your priority.
Skills You Need
- Determined, enthusiastic, and able to work in a fast-paced environment
- Excellent customer service, communication skills, and a 'nothing is too much trouble' attitude
- Fully flexible, including evenings and weekends
- Approachable, helpful, organised, strong attention to detail and a strong team player
Our Fantastic Benefits
- Tenpin Treats - Retailer discounts and Best Doctors
- Free Bowling for family and friends
- Free Food (when working 6+ hours)
- Enhanced Maternity, Paternity, Adoption leave
- Medicash
- Employee Assistance Programme
- Free counselling
- Life assurance (2x annual salary)
- Long Service Awards
- Recommend a Friend Scheme
- On the Spot Rewards
- Career Development
Looking for career development? Tenpin is the place to start. We value great people and offer opportunities for advancement, with many of our managers having started as Team Members.
What Happens Next?
Ready to grow your career with us? Click apply and complete our quick 2-minute application.
Customer Service Assistant - Castleford employer: leisurejobs
At Tenpin, we pride ourselves on creating a vibrant and enjoyable work environment where every day is filled with fun and excitement. Our commitment to employee growth is evident through our career development opportunities, allowing you to advance from a Customer Service Assistant to management roles. With fantastic benefits like free bowling for family and friends, enhanced leave options, and a supportive team culture, Tenpin is the perfect place for those looking to make a meaningful impact while enjoying their work.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Assistant - Castleford
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website. This will help you understand what they value and how you can fit in.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to handle tricky situations or provide excellent service. Role-playing with a friend can really help you feel more confident.
✨Tip Number 3
Be ready to show your personality! They’re looking for someone who’s enthusiastic and fun, so don’t be afraid to let your true self shine during the interview.
✨Tip Number 4
Apply through our website! It’s quick and easy, and you’ll be one step closer to joining a fantastic team that loves to entertain. Plus, we love seeing applications come directly from our site!
We think you need these skills to ace Customer Service Assistant - Castleford
Some tips for your application 🫡
Be Yourself:When you're filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to show off your confidence and positive attitude. Remember, we’re all about fun and energy!
Tailor Your Application:Make sure to highlight your customer service skills and any relevant experience. We love a 'nothing is too much trouble' attitude, so share examples that showcase your proactive approach and how you've gone above and beyond for customers.
Keep It Clear and Concise:While we want to know all about you, keep your application straightforward. Use clear language and avoid jargon. A well-structured application makes it easier for us to see why you’d be a great fit for our team!
Apply Through Our Website:Ready to take the plunge? Make sure to apply through our website for a quick and easy process. It only takes 2 minutes, and we can’t wait to see your application come through!
How to prepare for a job interview at leisurejobs
✨Know the Company Culture
Before your interview, take some time to understand the fun and energetic environment of the company. Familiarise yourself with their offerings like bowling, escape rooms, and karaoke. This will help you connect with the interviewers and show that you're genuinely interested in being part of their entertaining team.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've provided excellent customer service. Think about times when you went above and beyond for a customer or handled a challenging situation with grace. This will demonstrate your proactive attitude and commitment to exceptional service.
✨Be Ready for Role-Playing Scenarios
Since the role involves various customer interactions, be prepared for potential role-playing scenarios during the interview. Practice responding to common customer enquiries or handling complaints. This will showcase your confidence and ability to think on your feet, which is crucial for a Customer Service Assistant.
✨Ask Engaging Questions
At the end of the interview, don’t forget to ask questions that reflect your enthusiasm for the role. Inquire about team dynamics, opportunities for career development, or what a typical day looks like. This shows that you’re not just interested in the job but also in growing with the company.
