At a Glance
- Tasks: Lead multiple locations, ensuring efficiency, profitability, and top-notch customer service.
- Company: Join a vibrant team at Popeyes, where inclusivity and fun are key.
- Benefits: Competitive salary, bonuses, car allowance, private healthcare, and 33 days off.
- Other info: Opportunities for career progression and a supportive, inclusive workplace.
- Why this job: Be a culture driver and make a real impact in a fast-paced environment.
- Qualifications: Strong leadership skills and experience in multi-site hospitality.
The predicted salary is between 40000 - 50000 £ per year.
We're looking for an epic leader of people and standards driven operator to join our team as an Operations Manager. You'll be the driver of culture, leading your General Managers and bringing to life our 'bring the fun' value. You'll provide clear direction and motivational leadership, be responsible for your KPIs, especially sales and profit targets, whilst ensuring the highest standards of quality, service, and cleanliness. We work in a fast-paced and competitive environment, so these standards are vital to the success of the business.
What you'll do here:
- Oversee the daily operations of multiple locations, ensuring efficiency and profitability.
- Ensure compliance with all regulatory requirements and safety procedures.
- Build, develop and retain a high-performing team through strong recruitment, training, coaching and development, succession planning and leadership practices in line with company expectations.
- Put the customer first in everything you and your teams do, driving service and guest reviews/feedback.
- Ensure food quality standards uphold our ambition to be the most loved QSR brand.
- Collaborate with the Chicken HQ teams to gain the support and expertise you need to drive your store forward.
- Implement and maintain operational policies, procedures and standards across all locations.
- Monitor and analyse financial performance, budgeting and cost control measures.
- Drive continuous improvement initiatives to enhance operational effectiveness.
What you'll have done:
- Strong experience and proven track record in a multi-site, hospitality business, ideally QSR or casual dining.
- Excellent organisational and problem-solving abilities.
- Always leads by example, lives and breathes an epic guest experience and drives KPIs.
- Strong leadership and interpersonal skills with the ability to motivate and inspire.
- Extensive experience recruiting, developing and talent planning within your store teams.
- Demonstrated ability to analyse financial data and make sound business decisions.
- Knowledge of regulatory compliance and safety standards.
Benefits:
- Competitive salary and bonus scheme.
- £5k car allowance.
- Company car scheme.
- Benefits platform, including gym discounts and cycle to work.
- Career progression opportunities.
- Private healthcare.
- Life assurance.
- 33 days annual leave.
- Birthday day off.
- Free chicken!
Inclusivity and respect are at the heart of all we do; Popeyes is a place where everyone can be their true self and everyone belongs. This is why we assess each application on the aptitude to do the job and nothing else.
Operations Manager in Cardiff employer: leisurejobs
At Popeyes, we pride ourselves on being an exceptional employer, offering a vibrant work culture that champions inclusivity and personal growth. As an Operations Manager, you'll not only lead a passionate team but also enjoy competitive benefits such as a generous salary, car allowance, and opportunities for career advancement in a fast-paced environment. Join us in our mission to create memorable experiences for our guests while enjoying perks like private healthcare and even free chicken!
StudySmarter Expert Advice🤫
We think this is how you could land Operations Manager in Cardiff
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for an Operations Manager role. You never know who might have the inside scoop on an opening or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company culture and values. Since they’re all about 'bringing the fun', think of ways you can showcase your leadership style and how you’ve created a positive environment in past roles.
✨Tip Number 3
Practice your answers to common interview questions, especially those around KPIs and team management. We want you to be ready to impress with examples of how you've driven sales and built high-performing teams.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our awesome team.
We think you need these skills to ace Operations Manager in Cardiff
Some tips for your application 🫡
Show Your Leadership Skills:Make sure to highlight your experience in leading teams and driving performance. We want to see how you've motivated others and achieved results, so share specific examples that showcase your leadership style.
Focus on Customer Experience:Since putting the customer first is key for us, include any relevant experiences where you’ve enhanced guest satisfaction. Talk about how you’ve driven service standards and improved feedback in previous roles.
Demonstrate Your Operational Know-How:We’re looking for someone who knows their way around operations. Be sure to mention your experience with compliance, safety standards, and financial performance. Show us how you’ve implemented policies that led to operational success.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at leisurejobs
✨Know Your Numbers
As an Operations Manager, you'll need to be on top of your KPIs. Brush up on your financial performance metrics and be ready to discuss how you've driven sales and profit targets in previous roles. This shows you understand the business side of operations.
✨Showcase Your Leadership Style
Prepare examples that highlight your leadership skills. Think about times when you've motivated a team or improved performance through coaching and development. Be ready to explain how you build a high-performing team and foster a positive culture.
✨Understand the Brand Values
Familiarise yourself with the company's values, especially the 'bring the fun' ethos. Be prepared to discuss how you can embody this in your role and how it aligns with your own leadership style. This will demonstrate your commitment to the brand.
✨Prepare for Scenario Questions
Expect questions that ask how you'd handle specific operational challenges. Think about past experiences where you've implemented policies or improved service standards. Use the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
