At a Glance
- Tasks: Provide exceptional service to clients and their pets in a fast-paced environment.
- Company: Join a welcoming veterinary practice that values diversity and community.
- Benefits: Enjoy discounts, career development, pension, and holiday allowance.
- Other info: Dynamic role with opportunities for personal growth and a friendly team atmosphere.
- Why this job: Make a real difference in the lives of pets and their owners every weekend.
- Qualifications: Previous receptionist experience is essential; veterinary experience is a plus.
The predicted salary is between 12 - 15 £ per hour.
If you enjoy providing great service in a fast-paced work environment, we have just the opportunity for you at our Cambridge Bar Hill Vets for Pets practice. Our Cambridge Bar Hill practice is a dual practice alongside our practice in Beehive. Please note you may be required to cover our Beehive practice on occasion.
This is a weekend only role working 15 hours across Saturday and Sunday. Saturday hours are 9am - 5pm and Sundays are 10am - 4pm.
What we're looking for in our Veterinary Receptionist:
- Previous Receptionist/Administration experience is essential, veterinary experience is desirable.
- You are the friendly and welcoming face for the client and their pets when they arrive at the practice.
- You should be resilient and able to work under pressure.
- An excellent communicator with strong empathy.
- Exceptional customer service skills, and the ability to bring enthusiasm and drive to your role.
- Your passion for service is matched with your love of pets.
- Proficiency in Microsoft Office and other database management and operating systems.
- Confidence with clients when discussing finances.
- Your personality is infectious and along with your fellow colleagues, you create a welcoming and friendly atmosphere in the practice.
Day-to-day duties of the role will include:
- Answering phones and booking appointments.
- Responding to queries via phone, in person, email and via our online messaging service.
- Registering new clients.
- Completing insurance claim forms on behalf of our clients.
- Dispensing medications.
- Taking payments.
- Supporting the clinical team with referrals, insurance claims, finance applications and preparing paperwork.
- Providing a warm and welcoming experience to our clients arriving at the practice.
What your typical day will look like:
Your focus is to provide an exceptional service to our clients and the best care possible to their pets - providing a link between them and the clinical team. Your ability to build strong relationships with our clients, their pets and the practice team will be critical to your success. You will greet each client and offer support, guidance, and expertise, managing payments and future bookings confidently. Coordinating the smooth running of the day-to-day routines of the practice will be done using our online booking system, so computer literacy and strong administrative skills is a must.
Benefits:
In return, we offer such benefits as 20% discount at the Vet Group, Pets at Home and the Groom Room, access to discounts and cashbacks, in-house career development opportunities, pension, and holiday allowance.
Location: CB23 8DZ
We take our inspiration from pets in embracing people from all walks of life, and we value, respect and celebrate difference. We encourage our people to be their best selves so that we can create a better world for Pets, our Planet, and People. Our ambition is to reflect the diversity of the communities we operate in, and we are intentional in addressing and removing barriers to create opportunities for the exceptional talent and potential in our communities. Even if your skills and experience don't perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you!
Weekend Veterinary Receptionist - Cambridge employer: leisurejobs
At our Cambridge Bar Hill Vets for Pets practice, we pride ourselves on fostering a supportive and inclusive work environment where every team member is valued. As a Weekend Veterinary Receptionist, you will enjoy competitive benefits such as a 20% discount at the Vet Group and opportunities for in-house career development, all while working in a friendly atmosphere that celebrates diversity and encourages personal growth. Join us in making a meaningful impact on the lives of pets and their owners in the vibrant community of Cambridge.
StudySmarter Expert Advice🤫
We think this is how you could land Weekend Veterinary Receptionist - Cambridge
✨Tip Number 1
Get to know the practice! Before your interview, do a bit of research on Cambridge Bar Hill Vets for Pets. Familiarise yourself with their services and values. This will help you show genuine interest and make a great impression.
✨Tip Number 2
Practice your communication skills! As a Veterinary Receptionist, you'll need to be an excellent communicator. Try role-playing common scenarios with friends or family to boost your confidence in handling client queries and managing appointments.
✨Tip Number 3
Show off your customer service skills! Think of examples from your past experiences where you went above and beyond for a customer. Be ready to share these stories during your interview to demonstrate your passion for providing exceptional service.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on our site. It’s a great way to ensure your application gets noticed and shows your enthusiasm for joining our team at Cambridge Bar Hill.
We think you need these skills to ace Weekend Veterinary Receptionist - Cambridge
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the friendly and welcoming side of you that will make clients feel at home. Don’t be afraid to share your passion for pets and customer service!
Tailor Your Experience:Make sure to highlight any relevant experience you have, especially in reception or administration roles. If you've worked in a veterinary setting before, mention it! We love seeing how your background aligns with what we’re looking for.
Be Clear and Concise:Keep your application clear and to the point. Use bullet points if necessary to make it easy for us to read. We appreciate straightforward communication, just like you would with our clients!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at leisurejobs
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Weekend Veterinary Receptionist. Familiarise yourself with the daily tasks mentioned in the job description, like booking appointments and handling insurance claims. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Customer Service Skills
Since this role is all about providing exceptional service, be prepared to share examples of how you've delivered great customer service in the past. Think of specific situations where you went above and beyond for a client or handled a difficult situation with empathy and professionalism.
✨Demonstrate Your Love for Pets
Let your passion for animals shine through during the interview. Share any relevant experiences you have with pets, whether it's volunteering at an animal shelter or simply being a pet owner. This will show that you genuinely care about the well-being of the animals you'll be working with.
✨Practice Your Communication Skills
As a receptionist, strong communication is key. Practice answering common interview questions clearly and confidently. You might even want to role-play with a friend, simulating interactions with clients. This will help you feel more comfortable discussing finances and other sensitive topics during the actual interview.
