At a Glance
- Tasks: Deliver outstanding customer service and support clients and their pets in a welcoming environment.
- Company: Join a friendly veterinary practice in Bournemouth with a supportive team culture.
- Benefits: Enjoy a competitive salary, discounts, career development, and a positive work atmosphere.
- Other info: Flexible part-time role with opportunities for growth and development.
- Why this job: Make a real difference in the lives of pets and their owners every day.
- Qualifications: Friendly, organised, and passionate about customer care and animal welfare.
The predicted salary is between 12.71 - 12.71 £ per hour.
Client Care Advisor - Bournemouth If you're passionate about delivering outstanding customer service, enjoy working as part of a supportive team, and love helping pets and their owners, we'd love to hear from you.
Join our friendly team at our Bournemouth Practice and play a key role in creating a positive experience for every client who walks through our doors.
What you'll be doing
As a Client Care Advisor, you'll be the welcoming face of our practice and an important link between our clients and clinical team.
Every day is different, but your responsibilities will include
- Providing exceptional customer service and ensuring every client and their pet receives a warm, professional welcome.
- Building strong relationships with clients, their pets, and your colleagues to create a positive and supportive environment.
- Ensuring every client leaves feeling valued, well-informed, and confident in the care their pet has received.
- Greeting clients, processing payments, and managing future appointments with confidence.
- Supporting the smooth day-to-day running of the practice by using our online booking system and other administrative tools, so good computer skills are essential.
- Keeping the reception area organised, tidy and inviting.
This is a part-time position, working up to 30 hours per week, including Saturdays.
The role requires flexibility to provide additional cover for holidays and sickness when needed.
The starting salary is 12.71 per hour.
We're looking for someone who is friendly, organised, and genuinely enjoys helping others. You'll thrive in this role if you:
- Enjoy being the first point of contact for clients and their pets, providing a warm and welcoming experience.
- Take pride in delivering excellent customer service and are confident explaining our services and additional products.
- Remain calm, compassionate, and attentive, even in emotional or busy situations.
- Bring enthusiasm, positivity, and a genuine passion for both customer care and animal welfare.
- Can support clients through every stage of their pet's journey-from celebrating a new puppy's first visit to offering kindness and reassurance during more difficult moments.
- Contribute to a friendly, supportive team culture and help create a welcoming atmosphere for everyone who visits the practice.
If you enjoy a varied role, like to stay busy, and take satisfaction in making a real difference to people and their pets, this could be the perfect opportunity for you.
Benefits
In return, we offer a range of benefits, including
- 20% colleague discount at the Vet Group, Pets at Home and the Groom Room
- Access to a wide range of discounts and cashback offers
- In-house career development and training opportunities
- Company pension
- Holiday allowance
- Competitive salary
We take our inspiration from pets in embracing people from all walks of life, and we value, respect and celebrate difference.
We encourage our people to be their best selves so that we can create a better world for Pets, our Planet, and People.
Our ambition is to reflect the diversity of the communities we operate in, and we are intentional in addressing and removing barriers to create opportunities for the exceptional talent and potential in our communities.
Even if your skills and experience don't perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you!
Client Care Advisor - Bournemouth employer: leisurejobs
Giggling Squid is an exceptional employer, offering a vibrant work culture that prioritises family values and a passion for Thai cuisine. With a strong focus on employee development through comprehensive training programmes, competitive salaries, and generous benefits like weekly pay and staff discounts, we ensure our team members feel valued and supported. Join us in Leamington Spa, where you can enjoy a fulfilling career in one of the UK's fastest-growing restaurant groups while embracing the warmth of our unique Thai heritage.
StudySmarter Expert Advice🤫
We think this is how you could land Client Care Advisor - Bournemouth
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like leisurejobs and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at leisurejobs and let us see your personality shine through!
We think you need these skills to ace Client Care Advisor - Bournemouth
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and leisurejobs.
Get Familiar with Our Brand:Before applying, take some time to learn about leisurejobs and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at leisurejobs
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress leisurejobs.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which leisurejobs will surely appreciate.
