Centre Manager - Pype Hayes / Lickey Hills - Birmingham, West Midlands

• Centre Manager - Pype Hayes / Lickey Hills - Birmingham, West Midlands
• Job Type: Full Time - 40 hours per week (Split between 2 sites)

Do you have management experience in the leisure/golf industry?

If so, we're looking for dedicated and enthusiastic Centre Manager to join our team!

Benefits

In return you get to work for a great company with like-minded people with a competitive salary and benefits package including:

• Free access to Mytime Leisure & Golf for you AND one other.(worth up to £1,000 each year!)
• 33 days annual leave (including bank holidays). Additional leave with length of service.
• Holiday purchase scheme.
• 25% off food and beverage and free hot drinks.
• NEST pension.
• Early Pay - withdraw a part of your salary in advance of the pay day.
• New Employee Referral Bonus
• Exceptional achievement award scheme.
• Discounts, e Vouchers & salary sacrifice schemes via our Employee Benefits Platform.

Key Duties

• To be responsible and accountable for the overall management and operations of the Centre;
• To ensure that financial targets are achieved and that the site operates in accordance with the service outputs detailed within the sites specific objectives and Mytime Active business plan covering income/customer satisfaction, attendances and quality management;
• To be responsible and accountable for the overall maintenance of centre and equipment to industry standards and report recommended actions to the rest of the Management Team or facilities team
• Ensure all staff are displaying, complying and championing the company's brand values both internally and externally;
• Ensure an enjoyable experience for all customers visiting the Centre.

Respond to customer complaints or inquiries.

Solicit customer feedback, input, and information through various communication processes.

React to information and create a plan to consistently meet the expectations of all customers.

• To ensure the management, development and co-ordination of staff resources are effectively meeting all operational requirements;

Role Requirements

• Proven management experience in a multi-facility leisure and/or golf facility environment;
• Proven experience in successfully developing and implementing leisure and/or golf functions to meet business objectives;
• Proven experience of implementing sales and marketing strategies;
• Experience of managing multi-disciplinary teams, either directly or through contracts/franchises;
• Proven experience of supporting the organisations business development strategy, identifying and maximizing new business opportunities, maintaining key relationships and exceeding targets;
• Proven experience in maintaining customer relationships and ensuring excellent customer service as well as meeting all needs appropriate to their business; and
• The post holder will have a recognised qualification in Leisure Management, Sports Development or a related subject preferably to degree level or NVQ 4.
• An additional business qualification would be advantageous;
• With a proven track record in managing and developing sports and leisure facilities the post holder will ideally have achieved a presence within the industry that ensures personal credibility;
• First Aid at Work, finance management, performance reporting and forecasting, Health & Safety management;

Interested? Here's a little more about us

We are an independent social enterprise on a mission to improve wellbeing through our range of accessible services.

These include golf, swimming, gyms, bowling, social and health programmes at 20 locations across Bromley, the Midlands and Hampshire.

We reinvest our profits into the long-term wellbeing of our local communities and our staff to ensure we deliver the best service possible.

To date we've helped hundreds of thousands of people to live a happier and healthier lifestyle and you can become apart of giving back to the community!

• All offers of employment are conditional upon you signing the contract of employment and:
• Satisfactory health clearance;
• Two satisfactory references;
• Proof of attainment of qualifications;
• Evidence of your right to work in the United Kingdom; and
• Satisfactory Disclosure and Barring Service (DBS) check if needed for the role

Mytime Active applies its Equal Opportunities Policy at all stages of recruitment and selection.

Mytime Active reserve the right to remove the advert for this role as required.