At a Glance
- Tasks: Lead and inspire teams to deliver exceptional guest experiences in our pubs.
- Company: Join a family-owned business with a passion for community and hospitality.
- Benefits: Competitive salary, bonus, company car allowance, and generous holiday.
- Other info: Exciting development opportunities and a chance to be part of a valued team.
- Why this job: Make a real impact in a dynamic environment while driving business success.
- Qualifications: Experience in hospitality management and strong leadership skills required.
The predicted salary is between 70000 - 80000 £ per year.
At Wells & Co, we're committed to delivering exceptional experiences in the heart of our community. We have a fantastic new opportunity for a creative and energetic Operations Manager to help us grow and develop our portfolio of managed pubs by leading our teams to continued success. The role covers a wide area including Bedford, Cambridge and the East Midlands so you must live close to patch or within reasonable daily commutable distance.
Reporting to the Operations Director, you will need to be people orientated and have a passion for truly motivating, inspiring, and leading your teams. With particular focus on driving revenue, guest satisfaction and service delivery, your overall accountability will be for driving the brand strategy in all elements of the business, setting us apart from the competition as both a preferred employer and a destination to eat & drink!
Through ongoing critiquing of financial KPI's, you will be expected to take ownership for the profitability of all sites and with the support of our marketing team prompting actions to maximise sales growth wherever possible. You will be a natural leader with a proven track record in the hospitality industry, possessing strong organisational skills, exceptional attention to detail, and a passion for delivering outstanding guest service. This role requires someone who thrives in a fast-paced environment, excels at problem-solving, and is committed to maintaining high standards of quality and efficiency.
The ideal candidate will:
- Have had exposure in overseeing multiple sites within hospitality - essential
- Have a proven background in managing and leading a diverse team, including recruitment, training and performance management
- Possess exceptional commercial acumen – be constantly aware of current industry trends and competitors, and how to take advantage across multi revenue streams
- Be able to demonstrate previous success in enhancing and driving guest satisfaction through service standards strategy & delivery
- Be obsessed with financial performance and cost control measures to maximise profitability
- Ensure all sites operate lawfully, safely and responsibly by ensuring comprehensive staff training and accountability on alcohol laws, H&S regulations and food safety
- Have a creative and entrepreneurial flair and an appetite for success in driving a business forward
- Be able to display outstanding leadership skills, emphasising a hands-on managerial presence to foster a positive work environment
- Possess high attention to detail and exceptional organisational ability
- Be ambitious and have a proactive approach to their career
- Live within practical proximity (50 miles) of Bedford, our home!
In return you will receive:
- Competitive salary £70-80k + bonus
- £8,400 Company car allowance
- 25 days holiday + bank hols
- Pension & private healthcare
- Dining and drinking discount
- Excellent development opportunities
We are a family-owned business that is proud of our legacy, but also excited about our future. Not only do we have a passion for our businesses, but also for our people. At Wells, you will not be a small cog in a big wheel, but a valued part of the management team where you will make a difference every day.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Manager - Wells & Co. - Bedford, Bedfordshire
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like leisurejobs. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to leisurejobs
Don't be shy about reaching out to leisurejobs directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Operations Manager - Wells & Co. - Bedford, Bedfordshire
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about leisurejobs and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at leisurejobs
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
