At a Glance
- Tasks: Assist in managing guest experiences and ensure top-notch service at our flagship hotel.
- Company: Join a prestigious hotel group known for excellence and award-winning service.
- Benefits: Competitive pay, service charge, and attractive perks await you.
- Other info: Opportunity for growth in a vibrant, high-profile environment.
- Why this job: Be part of a dynamic team and create memorable experiences for guests.
- Qualifications: 2-3 years in luxury front office operations and strong customer service skills.
The predicted salary is between 30000 - 40000 £ per year.
We are seeking an experienced Assistant Manager - Guest Experience (Maternity Cover) to join our team. Reporting to the Guest Experience Manager, this role is responsible for assisting with the overall supervision of the operations of the Guest Experience department, ensuring the highest standards of guest service, with a focus on the Peninsula Service Principles.
- An exceptional opportunity to join our high-profile flagship hotel in London
- Market-leading remuneration, service charge, and attractive benefits
- Join our award-winning group, working alongside a highly experienced team
Key accountabilities
- Responsible for the efficient and smooth operations of the arrival and departure experiences, ensuring impeccable service to hotel guests, with a focus on the guests, a heartfelt welcome and personalised experiences
- Take overall site responsibility for daily operational issues within the Guest Experience Team including accurate scheduling, service recovery, continuous coverage, and efficient service delivery
- Assist the Director of Front Office in the creation and management of the annual operating budget and monitor the monthly financial performance and maximise Room and Front Office revenue through initiatives such as room upselling
- Maintain close guest contact, manage guest feedback, ensuring elevated service recovery to exceed guest expectations, in keeping with the Peninsula Service Principles
- Hire, develop, motivate, supervise, and coach the Guest Experience Executives in maintaining a culture in compliance with mission, vision, values, and HSH core principles
General requirements
- Minimum 2-3 year's relevant experience in Front Office Operation within a luxury international property
- Thorough knowledge of customer service needs and a good working knowledge of operational finance procedures
- Excellent time management and organizational skills, highly adaptable and naturally positive
- Fluent English communication proficiency, expertise in a second language would be desirable
We are delighted to receive your CV and will liaise with suitable candidates directly.
Assistant Manager - Guest Experience (Maternity Cover) employer: leisurejobs
Join our prestigious flagship hotel in London as an Assistant Manager - Guest Experience, where you will be part of an award-winning team dedicated to delivering exceptional service. We offer market-leading remuneration, a comprehensive benefits package, and ample opportunities for professional growth within a supportive and dynamic work culture that prioritises guest satisfaction and employee development.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Manager - Guest Experience (Maternity Cover)
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for those interviews! Research the company and its values, especially the Peninsula Service Principles. Be ready to share how your experience aligns with their mission and how you can enhance guest experiences.
✨Tip Number 3
Show off your personality! When you get the chance to meet potential employers, let your passion for guest service shine through. A warm smile and genuine enthusiasm can make all the difference.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our award-winning team.
We think you need these skills to ace Assistant Manager - Guest Experience (Maternity Cover)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Assistant Manager - Guest Experience role. Highlight your previous experience in luxury properties and any relevant achievements that showcase your ability to deliver exceptional guest service.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about guest experience and how you embody the Peninsula Service Principles. Be genuine and let your personality come through!
Showcase Your Team Spirit:Since this role involves supervising and coaching a team, make sure to mention any leadership experiences you've had. We want to see how you can motivate others and maintain a positive culture within the Guest Experience Team.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and ensure it reaches the right people!
How to prepare for a job interview at leisurejobs
✨Know the Peninsula Service Principles
Familiarise yourself with the Peninsula Service Principles before your interview. This will show that you understand the core values of the hotel and are ready to embody them in your role as Assistant Manager - Guest Experience.
✨Showcase Your Guest Experience Skills
Prepare specific examples from your previous roles where you enhanced guest experiences or resolved issues effectively. Highlighting your ability to manage guest feedback and service recovery will demonstrate your fit for the position.
✨Understand Operational Finance
Brush up on your knowledge of operational finance procedures, as this role involves budget management. Be ready to discuss how you've contributed to financial performance in past positions, especially in terms of upselling and revenue maximisation.
✨Demonstrate Leadership Qualities
As you'll be supervising the Guest Experience Executives, think about your leadership style. Prepare to discuss how you've motivated and developed team members in the past, ensuring a positive and compliant workplace culture.
