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For Companies At a Glance
- Tasks: Support the General Manager in delivering exceptional customer service and operational excellence.
- Company: Join SSP, the global food travel experts with over 500 brands.
- Benefits: Enjoy up to 50% colleague discount, flexible working, and management bonuses.
- Why this job: Make a difference daily while inspiring your team in a vibrant environment.
- Qualifications: Proven experience in leading a team with excellent service skills required.
- Other info: SSP is an equal-opportunity employer, welcoming diverse backgrounds.
The predicted salary is between 25000 - 32000 £ per year.
About the Role
Assistant General Manager - Cafe Local @ Newcastle Central station
If you’re passionate about food and travel, you’ve come to the right place. We are the Global food travel experts, and we have something delicious for everyone. Whether you’re flying, taking a train, or just passing by, we have the best food and drink options for you.
We work with more than 500 brands, from our own creations like Upper Crust, Millie’s Cookies, Cafe Local and Beer House, to well-known franchises like M&S, Starbucks, Burger King, The Breakfast Club & BrewDog.
As Assistant General Manager, you’ll be rewarded with a competitive salary of £29,000 p.a. and enjoy:
- Colleague discount - up to 50%
- 75% colleague discount when on shift
- Friends & Family discount 20% (T&C apply does not apply to all brands)
- Flexible working
- Management bonus scheme
- Help at Hand - which includes access to digital GPs, 24/7 helpline for you & family
- Wellbeing support through Retail Trust and family-friendly leave
- Variety of networks to support you, Neurodiversity, LGBTQ+ and many more
- Life assurance
- Apprenticeships and ongoing development opportunities
- Share incentive plan (SIP)
We’re looking for an inspirational Assistant General Manager to join our team at Cafe Local. You’ll have the opportunity to make a difference every day, as you support your manager and team to deliver exceptional customer service and operational excellence.
As Assistant General Manager you’ll:
- Be passionate and dedicated and a strong support to the General Manager.
- Have the highest standards of brand quality and safety for our customers and team.
- Be an inspiration to the team to deliver outstanding customer service and loyalty.
- Mentor and train the team to grow and excel.
- Have proven experience and confidence in leading a team.
- Set an example of excellent service skills.
- Communicate effectively and clearly.
- Be adaptable and resilient in any situation.
SSP are proud to be an equal-opportunity employer that seek to recruit and retain the most talented individuals from a variety of backgrounds, skills and perspectives.
Start the best part of your journey with us!
Assistant General Manager - Newcastle Upon Tyne, employer: leisurejobs
Contact Detail:
leisurejobs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant General Manager - Newcastle Upon Tyne,
✨Tip Number 1
Familiarise yourself with the brands and food offerings at Cafe Local and other franchises mentioned in the job description. This knowledge will not only help you stand out during interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed teams in the past. Be ready to discuss specific situations where you inspired your team or improved customer service, as this aligns perfectly with the responsibilities of the Assistant General Manager.
✨Tip Number 3
Network with current or former employees of SSP or similar companies. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying for the position.
✨Tip Number 4
Prepare to discuss your adaptability and resilience in various situations. Think of examples from your previous roles where you had to think on your feet or handle unexpected challenges, as these traits are crucial for the fast-paced environment of a café at a train station.
We think you need these skills to ace Assistant General Manager - Newcastle Upon Tyne,
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in food service and management. Emphasise any previous roles where you led a team or improved customer service, as these are key aspects of the Assistant General Manager position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for food and travel. Mention specific experiences that demonstrate your ability to inspire a team and deliver exceptional customer service, aligning with the values of the company.
Highlight Leadership Skills: In your application, focus on your leadership skills and how you've successfully mentored or trained team members in the past. Use examples that illustrate your adaptability and resilience in challenging situations.
Showcase Communication Abilities: Effective communication is crucial for this role. Provide examples in your application that demonstrate your ability to communicate clearly and effectively with both team members and customers.
How to prepare for a job interview at leisurejobs
✨Show Your Passion for Food and Travel
Make sure to express your enthusiasm for the food and travel industry during the interview. Share any personal experiences that highlight your love for great food and customer service, as this role is all about creating memorable experiences for customers.
✨Demonstrate Leadership Skills
As an Assistant General Manager, you'll need to lead a team effectively. Prepare examples of how you've successfully managed or mentored a team in the past. Highlight your ability to inspire others and maintain high standards of service.
✨Communicate Clearly and Effectively
Strong communication skills are essential for this role. Practice articulating your thoughts clearly and confidently. Be ready to discuss how you would handle various situations with both customers and team members to ensure smooth operations.
✨Be Adaptable and Resilient
The hospitality industry can be unpredictable, so it's important to showcase your adaptability. Prepare to discuss scenarios where you've had to think on your feet or adjust to changing circumstances, demonstrating your resilience and problem-solving abilities.