At a Glance
- Tasks: Welcome guests, check them in, and provide top-notch service throughout their stay.
- Company: Avisford Park Hotel, set in beautiful West Sussex with fantastic amenities.
- Benefits: Colleague rates, discounts on food, free gym access, and meals on duty.
- Other info: Join a dynamic team in a stunning location with great career potential.
- Why this job: Be the face of our hotel and create memorable experiences for guests.
- Qualifications: Strong customer service skills; bilingual is a bonus!
The predicted salary is between 20000 - 25000 £ per year.
Avisford Park Hotel is located within 60 acres of grounds with 140 bedrooms, 15 meeting rooms and a fully equipped gym and leisure club and golf course for guests to enjoy, something for everyone.
The Guest Service Assistant will be responsible for providing a warm welcome, check-in and providing service as required throughout the guests' stay. The Guest Service Assistant will be an all-rounder who could be checking a guest in and be adaptable to service drinks on the bar. The Guest Service Assistant will be part of the team that provides a memorable experience for our guests to ensure that they leave with a smile on their face.
The role of Guest Service Assistant will report to the Hotel Manager and is ideal for someone who has strong demonstrable experience in customer service.
- Provide excellent customer service and address guest inquiries and concerns
- Handle guest complaints or issues promptly and effectively
- Maintain knowledge of hotel services, amenities, and local attractions
- Strong hospitality skills with a genuine desire to provide exceptional guest service
- Bilingual or multilingual proficiency is a plus
- Professional phone etiquette and customer service skills
As a Guest Service Assistant, you will be the face of our hotel, providing exceptional service to our guests throughout their stay.
Benefits include:
- £30 BB per night colleague rate
- ~£60 BB per night for Friends and Family rate
- ~50% off Food & Beverage in our hotels
- Meals on duty provided
- Offerings from retail and dining discounts
- Employee Assistance Programme and same day online GP appointments
- Free use of gym and leisure facilities
Hotel Guest Services Assistant in Arundel employer: leisurejobs
At Avisford Park Hotel, we pride ourselves on creating a welcoming and supportive work environment where our Guest Service Assistants can thrive. With access to extensive employee benefits such as discounted stays, meals on duty, and free use of our gym and leisure facilities, we ensure that our team members feel valued and appreciated. Located in the beautiful West Sussex countryside, we offer not only a job but a chance to grow within a dynamic hospitality team dedicated to providing memorable experiences for our guests.
