At a Glance
- Tasks: Welcome guests, check them in, and ensure a memorable stay.
- Company: Avisford Park Hotel, set in beautiful West Sussex grounds.
- Benefits: Colleague rates, discounts on food, free gym access, and meals on duty.
- Other info: Perfect for those looking to grow in the hospitality industry.
- Why this job: Join a vibrant team and create unforgettable experiences for guests.
- Qualifications: Strong customer service skills; bilingual is a bonus!
The predicted salary is between 25000 - 28400 £ per year.
Avisford Park Hotel is located within 60 acres of grounds with 140 bedrooms, 15 meeting rooms and a fully equipped gym and leisure club and golf course for guests to enjoy, something for everyone.
The Guest Service Assistant will be responsible for providing a warm welcome, check-in and providing service as required throughout the guests' stay. The Guest Service Assistant will be an all-rounder who could be checking a guest in and be adaptable to service drinks on the bar. The Guest Service Assistant will be part of the team that provides a memorable experience for our guests to ensure that they leave with a smile on their face.
The role of Guest Service Assistant will report to the Hotel Manager and is ideal for someone who has strong demonstrable experience in customer service.
- Provide excellent customer service and address guest inquiries and concerns
- Handle guest complaints or issues promptly and effectively
- Maintain knowledge of hotel services, amenities, and local attractions
- Strong hospitality skills with a genuine desire to provide exceptional guest service
- Bilingual or multilingual proficiency is a plus
- Professional phone etiquette and customer service skills
As a Guest Service Assistant, you will be the face of our hotel, providing exceptional service to our guests throughout their stay.
Benefits include:
- £30 BB per night colleague rate
- ~£60 BB per night for Friends and Family rate
- ~50% off Food & Beverage in our hotels
- Meals on duty provided
- Offerings from retail and dining discounts
- Employee Assistance Programme and same day online GP appointments
- Free use of gym and leisure facilities
Hotel Guest Service Assistant (Nights) in Arundel employer: leisurejobs
At Avisford Park Hotel, we pride ourselves on creating a supportive and dynamic work environment where our Guest Service Assistants can thrive. Nestled in the beautiful West Sussex countryside, our hotel offers not only competitive benefits such as discounted stays and meals, but also opportunities for personal growth and development within the hospitality industry. Join our dedicated team and be part of a culture that values exceptional service and teamwork, ensuring every guest leaves with a smile.
