At a Glance
- Tasks: Deliver outstanding customer service and maintain bowling equipment for an epic experience.
- Company: Join a fun-loving team at a vibrant entertainment centre.
- Benefits: Enjoy free bowling, discounts, and health care perks while working.
- Other info: Flexible hours, including evenings and weekends, with great team spirit.
- Why this job: Be part of a lively environment where you can learn and grow.
- Qualifications: No experience needed, just bring your enthusiasm and willingness to learn.
The predicted salary is between 20000 - 25000 £ per year.
Come join our fantastic team. We love to entertain! It's in our DNA! We have lots more to offer from Houdini's Escape Rooms, to Karaoke rooms, 4D Laser Arena, Soft Play to Arcade Machines and Pool Tables. We also have fully licensed bars including cocktails, and of course our fabulous food menu. We have something fun for all the family to do, regardless of age. Our centres are fantastic places to visit, and even better places to work in. Why not come and help us entertain?
We are looking for people who want to work in a fun environment. You need confidence, energy and a positive attitude. The rest we can teach you!
The Role
This role is split into 2 parts: Customer Service Assistant and Pin Technician.
- As a Customer Service Assistant, you will deliver an outstanding experience for our customers. This includes booking customers in at reception, being a point of contact for customer questions, being alert to sales opportunities, hosting individuals and parties, keeping the centre clean and tidy, preparing and serving food and drinks.
- As a Pin Technician, you will be responsible for ensuring that all bowling equipment and the lanes are maintained to a high standard. This will ensure that our customers have the best possible bowling experience when they visit us. You will strive to constantly achieve the highest operating standards, carrying out preventative maintenance of all bowling equipment and lanes, undertaking general building maintenance as instructed by the site management team, and actioning repairs in a timely fashion. Participate, support and encourage the achievement of a positive, friendly and open team atmosphere.
You will work efficiently, show initiative and be friendly. Exceptional customer service will be at the heart of your role. You will also need to be confident and comfortable when dealing with customers.
Skills You Need
- Full of determination, enthusiasm, and able to work in a fast-paced environment.
- A nothing is too much trouble attitude.
- Able to provide high levels of customer service and have strong communication skills.
- Fully flexible around working pattern (evening and weekends will be required).
- Be approachable and helpful.
- Be organised and able to multi-task.
- A strong team player.
- An eye for detail.
- No experience needed, just willingness to learn about bowling machinery.
- An interest in all things technical/mechanic.
Our Fantastic Benefits
- Tenpin Treats - Retailer discounts and Best Doctors.
- Free Bowling for family and friends.
- Free Food (when working 6 hours or more).
- Enhanced Maternity, Paternity, Adoption leave.
- Medicash Health Care Cash Back Scheme.
- Employee Assistance Programme.
- Free counselling.
- Life assurance - 2 x annual salary.
- Long Service Awards.
- Recommend a Friend Scheme.
- On the Spot Rewards.
Please note: This vacancy involves working with heavy machinery. Due to Health & Safety regulations, you must be 18 or over to apply.
What Happens Next?
If you are ready to develop your career with us, click apply and complete the short application process (2 mins).
Customer Service Assistant / Pin Technician - Surrey in Addlestone employer: leisurejobs
Join our vibrant team in Surrey, where we prioritise fun and exceptional customer service! As a Customer Service Assistant / Pin Technician, you'll enjoy a dynamic work environment with opportunities for personal growth, alongside fantastic benefits like free bowling for family and friends, enhanced leave options, and a supportive team culture that values your contributions. With a focus on entertainment and teamwork, this is the perfect place to develop your skills while making lasting memories for our guests.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Assistant / Pin Technician - Surrey in Addlestone
✨Tip Number 1
Get to know the company vibe! Before your interview, check out their social media and website. This will help you understand their culture and show that you're genuinely interested in being part of their fun team.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to handle tricky situations or questions. Being prepared will help you shine during the interview and show them you’re ready to deliver outstanding experiences.
✨Tip Number 3
Show off your enthusiasm! When you walk into that interview, let your energy and positive attitude shine through. Remember, they want someone who can bring fun to the workplace, so don’t hold back!
✨Tip Number 4
Don’t forget to ask questions! At the end of your interview, ask about team dynamics or what a typical day looks like. This shows you’re engaged and eager to be part of their fantastic team. Plus, it helps you figure out if it’s the right fit for you!
We think you need these skills to ace Customer Service Assistant / Pin Technician - Surrey in Addlestone
Some tips for your application 🫡
Be Yourself:When filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to show off your confidence and energy. Remember, we’re all about having fun!
Tailor Your Application:Make sure to highlight any relevant experience or skills that match the job description. Whether it’s customer service or a knack for technical stuff, we want to know how you can contribute to our team!
Keep It Clear and Concise:While we love a good story, keep your application straightforward. Use clear language and get to the point quickly. We appreciate brevity, especially when we’re sifting through applications!
Apply Through Our Website:Don’t forget to apply through our website! It’s super easy and ensures your application gets to us directly. Plus, you’ll be one step closer to joining our fantastic team!
How to prepare for a job interview at leisurejobs
✨Know the Company Vibe
Before your interview, get a feel for the company culture. Check out their website and social media to see how they engage with customers and what events they host. This will help you align your answers with their fun and energetic atmosphere.
✨Show Off Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Think about times when you went above and beyond to help someone or resolved a tricky situation. This role is all about making customers happy, so let your passion shine through!
✨Be Ready to Talk Tech
Even if you don’t have experience with bowling machinery, show your enthusiasm for learning about it. Brush up on basic technical terms related to maintenance and express your willingness to dive into the technical side of things. They’ll appreciate your eagerness to learn!
✨Bring Your Positive Energy
This job is all about having fun while working, so let your personality shine during the interview. Smile, be friendly, and show that you’re excited about the opportunity. A positive attitude can go a long way in making a great impression!
