At a Glance
- Tasks: Deliver exceptional guest service and maintain high standards in our luxury spa.
- Company: Join the stunning Hoar Cross Hall, a luxury spa resort in Staffordshire.
- Benefits: Enjoy a competitive hourly wage, free meals, and discounts on spa services.
- Other info: Flexible part-time hours with great training and development opportunities.
- Why this job: Be part of a friendly team creating unforgettable experiences for guests.
- Qualifications: Customer service experience and a passion for hospitality are essential.
The predicted salary is between 12 - 13 £ per hour.
Part-Time Location: Hoar Cross Hall, Staffordshire
About Us
Nestled in the heart of Staffordshire, Hoar Cross Hall combines the elegance of a stately home with the indulgence of a luxury spa resort. Offering an unrivalled guest experience, our estate boasts exquisite dining venues, expansive gardens, and a world-class spa. At Hoar Cross Hall, we're committed to delivering exceptional service and creating unforgettable memories for our guests. Our aim is to treat our guests as a friend of the family and to create positive memorable experiences during their stay or visit to the Hall and Spa. Our purpose is to hire people with passion and positivity. We train you for skill, nurture you to grow and achieve your goals.
The Role
To deliver exceptional guest service by supporting the daily operations of the Hotel and Spa. The Spa Facilities Assistant plays a vital role in maintaining high standards of cleanliness, safety, and functionality across all spa and hotel areas, while providing knowledgeable, professional, and courteous customer care. You will contribute to the overall guest experience by ensuring smooth operations, efficient communication between departments, and a consistent focus on guest satisfaction. You will also support revenue generation by upselling services, adhering to budget targets, and assisting in the control of financial procedures.
Key Responsibilities
- Providing exceptional customer service, ensuring every guest feels welcome and valued
- Monitoring and maintaining pool and spa areas to ensure they meet quality and safety standards
- Regularly test and adjust chemical levels in the pool and spa to maintain optimal water quality
- Ensuring all areas of the spa are clean, tidy, and well-maintained, including treatment rooms, locker rooms, and public areas
- Adhering to health and safety regulations, ensuring a safe environment for both guests and staff
- Working closely with other team members to deliver seamless service and support across all relevant departments
- Informing guests about spa services, treatments, and guidelines, enhancing their overall experience
- Supporting Spa Reception with guest arrivals and departures
- Addressing and resolving guest issues promptly and efficiently, maintaining a positive and professional manner
Personal Specification
Essentials
- All applicants must be over the age of 18 years old due to the nature of the role
- Have a customer service background with strong interpersonal skills and a friendly, approachable manner
- Have a demonstrated interest in pool and spa quality standards
- Be meticulous attention to detail to ensure the highest standards of cleanliness and safety are obtained
Desirables
- Have previous experience in a similar role within the Spa/Hospitality industry
- Hold relevant certifications in pool and spa management
- Hold certification such as Certified Pool Operator (CPO) or similar is advantageous
Additional Information
- Part-time - 15 hours per week
- A mixture of shifts - morning, afternoons and evenings
- 2 days – contracted weekends with options for overtime in the week
- £12.71 per hour
Why Join Us
- Work in a picturesque, historic estate with a focus on luxury and high standards in hospitality
- Complimentary Spa Day on work anniversaries at any of our company spas
- Free meal provided daily through our staff canteen
- Complimentary use of leisure and spa facilities
- Access to the Employee Assistance Program
- 30% discount on overnight stays and spa days
- Discounts on food, drink and retail across our venues
- Pension scheme
- Free Parking
- Refer-a-Friend scheme
- Excellent Induction and training programme
- Perkbox Online benefits and discounts
- On-line Doctor support (appointments/prescriptions)
- A fun, supportive and inclusive work environment with loads of development opportunities
People say you can’t choose your family, well we choose you to be part of ours!
Spa Facilities Assistant employer: Leisure
Hoar Cross Hall is an exceptional employer that offers a unique blend of luxury and hospitality in the stunning surroundings of Staffordshire. With a strong commitment to employee growth, we provide comprehensive training, a supportive work culture, and numerous benefits including complimentary spa days, discounts, and access to leisure facilities. Join our family-oriented team where your passion for service will be nurtured, and you can thrive in a rewarding environment dedicated to creating unforgettable experiences for our guests.
StudySmarter Expert Advice🤫
We think this is how you could land Spa Facilities Assistant
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Hoar Cross Hall. Familiarise yourself with their values and what makes them unique. This will help you connect with the team and show that you're genuinely interested in being part of their family.
✨Tip Number 2
Practice your customer service skills! Since the role is all about delivering exceptional guest experiences, think of examples from your past where you've gone above and beyond for customers. Be ready to share these stories during your interview to demonstrate your passion for service.
✨Tip Number 3
Dress the part! When you show up for your interview, make sure you look polished and professional. A smart appearance reflects your respect for the role and the establishment. Plus, it sets a positive tone for your first impression!
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are excited about joining us. It shows initiative and enthusiasm, so don’t hesitate to hit that apply button and let us know why you’d be a great fit for the Spa Facilities Assistant role!
We think you need these skills to ace Spa Facilities Assistant
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the spa and hospitality industry shine through. We want to see that you genuinely care about providing exceptional service and creating memorable experiences for our guests.
Tailor Your CV:Make sure to customise your CV to highlight relevant experience in customer service and any previous roles in the spa or hospitality sector. We love seeing how your skills align with what we’re looking for!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure to communicate your qualifications and experiences without unnecessary fluff. This helps us get a quick understanding of who you are.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Leisure
✨Know the Spa Inside Out
Before your interview, take some time to familiarise yourself with Hoar Cross Hall and its spa facilities. Understand the services offered, the atmosphere, and what makes it unique. This knowledge will help you demonstrate your genuine interest in the role and show that you're ready to contribute to the guest experience.
✨Showcase Your Customer Service Skills
Since the role is all about exceptional guest service, think of specific examples from your past experiences where you've gone above and beyond for a customer. Be prepared to share these stories during the interview to highlight your interpersonal skills and friendly approach.
✨Emphasise Attention to Detail
The Spa Facilities Assistant needs to maintain high standards of cleanliness and safety. During the interview, discuss how you ensure attention to detail in your work. You might mention any previous roles where you had to monitor quality standards or maintain a clean environment, as this will resonate well with the interviewers.
✨Be Ready to Discuss Teamwork
Collaboration is key in this role, so be prepared to talk about your experience working in teams. Share examples of how you've effectively communicated with colleagues to ensure smooth operations and enhance guest satisfaction. This will show that you understand the importance of teamwork in delivering a seamless service.
