At a Glance
- Tasks: Welcome guests, manage bookings, and ensure a smooth reception experience.
- Company: Village, where hospitality meets personality and genuine connections.
- Benefits: Free gym membership, discounted hotel stays, and 50% off food for you and friends.
- Other info: Opportunities for growth and development in a supportive environment.
- Why this job: Join a vibrant team and create memorable experiences for guests every day.
- Qualifications: Friendly attitude and a passion for working with people are key.
The predicted salary is between 20000 - 25000 £ per year.
Your focus is to be the very first person to offer a warm and friendly welcome to all members and guests, whether they are walking through the doors or calling up. You will ensure the efficient operation of the Leisure Reception Desk, take bookings, resolve queries, and get to know our customers so they always leave looking forward to their next visit.
At Village, we do hospitality a little differently. We are all about personality, genuine connections, and creating great experiences for our guests and each other. That is why we back our teams to be themselves, take ownership, learn new skills, and grow their careers.
Previous experience is great, but your attitude and energy matter much more to us. If you are friendly, positive, love working with people, and enjoy being part of a busy team, we will give you all the support, training, and opportunities you need.
We live our culture through four simple commitments:
- We Can & We Do: We show up to make a genuine difference and do fantastic work every day, with purpose. We demonstrate detailed product knowledge and take every opportunity to naturally upsell into retail sales.
- We Will: Treat each other with respect and dignity. No ego, no drama. We try our best, look out for each other, and liaise closely with the Leisure Club Sales Team to sell the experience effectively.
- We Care: We care about our impact on guests, the community, and each other. We assist members in a friendly, courteous manner and make every effort to resolve any queries or problems politely.
As our Leisure Receptionist, you are the face of the club. We trust you to handle:
- The Ultimate Welcome: Delivering a warm, friendly greeting on arrival and ensuring expectations are met at every single opportunity.
- Smooth Operations: Running the desk efficiently, recording all booking details accurately, and ensuring only bona fide members and guests gain entry to the club.
- Immaculate Standards: Keeping the reception area clean and ready to welcome people, while maintaining impeccable personal presentation at all times.
- Knowing Your Stuff: Mastering your product knowledge across the whole hotel, assisting with special promotions, and offering great advice on our facilities and opening times.
- Safe & Secure: Adhering fully to cash handling, security, and emergency procedures, alongside all Health and Safety obligations and Licensing Laws.
We do not micromanage. It takes a village, so we believe in Ownership & Integrity, giving you the autonomy to manage your desk, handle enquiries promptly, and communicate clearly with the team.
We Empower & Elevate our people. If you want Room to Grow, we provide funded qualifications and internal moves. We constantly Innovate & Progress so we can Inspire Excellence and build our reputation as the leading Leisure Club together.
The Perks: What’s In It For You?
- Gym Membership: 2 x complimentary gym memberships at your home hotel.
- Hotel Stays: Hotel rooms from £20 across 35 hotels.
- Food & Drink: 50% off food and drink for you and up to 5 guests, plus 75% off Sunday dinner for up to 6 people.
- Friends & Family: 2 friends or family members get 25% off F&B, even when you are not there.
- Retail & Lifestyle: Hundreds of brand discounts via the Village app.
- Support: 24/7 Mental Health support via our Employee Assistance Programme.
We are not looking for perfect CVs, we are looking for great people. If you enjoy working as part of a team and love creating memorable experiences for guests, we want to hear from you.
Bring your personality, your drive, and your ambition. Hit apply, tell us why you love working with people, and let's see if we are a match.
Leisure Receptionist in Basingstoke employer: Leisure
At Village, we pride ourselves on fostering a vibrant and inclusive work culture where every team member is empowered to be themselves and grow their careers. As a Leisure Receptionist, you'll enjoy a range of benefits including complimentary gym memberships, discounted hotel stays, and extensive support for your mental well-being, all while being part of a dynamic team that values genuine connections and exceptional guest experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Leisure Receptionist in Basingstoke
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Leisure. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Leisure
Don't be shy about reaching out to Leisure directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Leisure Receptionist in Basingstoke
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Leisure and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Leisure
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
