At a Glance
- Tasks: Assist customers, process orders, and maintain an organised warehouse in a dynamic role.
- Company: Join a friendly team at Leisure Vehicle Services, a leader in the motorhome industry.
- Benefits: Earn from £27,000, enjoy a pension, Christmas shutdown, and ongoing training.
- Other info: Enjoy a supportive workplace with early finishes on Fridays and team bonding events.
- Why this job: Experience variety daily while making a real impact on customer satisfaction.
- Qualifications: Customer service skills and a proactive attitude are key; experience is a bonus.
The predicted salary is between 27000 - 27000 £ per year.
Working Hours
Monday to Friday, 9:00am–5:00pm.
At Leisure Vehicle Services (LVS), we’re a small, friendly team supplying the UK's motorhome and campervan industry with high-quality products from some of Europe's leading manufacturers.
Operating for over 20 years we have built our reputation on knowledgeable advice and excellent customer service.
No two days are ever quite the same.
One day you'll be helping a customer pick the right product, the next you'll be preparing orders for dispatch, booking deliveries into stock or helping solve a warranty enquiry.
Because we're a smaller business, everyone gets involved. We help each other out, take pride in what we do and genuinely care about doing a good job for our customers.
If you enjoy variety, like being busy and take pride in doing a job properly, we'd love to hear from you.
- A Typical Day
- Answering customer enquiries by telephone and email.
- Helping customers identify the correct products for their vehicles.
- Processing sales orders, returns and warranty claims.
- Picking, packing and preparing customer orders.
- Receiving deliveries and booking stock into our system.
- Helping maintain an organised, accurate warehouse.
- Repairing faulty products to clear on e Bay.
- Supporting colleagues wherever needed to keep the business running smoothly.
- Who We're Looking For
- Enjoys helping people and takes pride in providing excellent customer service.
- Is reliable, honest and turns up ready to work every day.
- Likes being busy and doesn't wait to be told what to do next.
- Takes ownership of their work and enjoys getting things right.
- Is organised and pays attention to detail.
- Is confident using computers and learning new systems.
- Is comfortable working both in the office and warehouse.
- Is happy lifting products weighing up to 25kg.
- Enjoys working as part of a close‑knit team where everyone helps each other.
Previous experience in customer service, sales, warehouse operations or stock control would be an advantage but isn't essential.
A current forklift truck licence, or previous forklift experience, would also be a real bonus, although training can be provided for the right person.
We're looking for the right person, not just the right CV. Previous experience is welcome, but attitude, reliability and a willingness to learn are just as important to us.
What We Offer
- Salary from £27,000 per year, depending on experience.
- NEST workplace pension.
- Christmas shutdown without using your annual holiday allowance.
- Ongoing training and development opportunities.
- Free on‑site parking.
- Annual Christmas meal with the team.
- A friendly, supportive workplace where your contribution genuinely matters.
- We aim to finish at 3:30pm most Fridays, although occasionally we'll stay until 5:00pm if we're expecting a late delivery or there's an important job that needs finishing before the weekend.
- #J-18808-Ljbffr
Sales & Customer Support Assistant (varied role) in Cannock employer: Leisure Vehicle Services Ltd
At Leisure Vehicle Services, we pride ourselves on being a supportive and friendly employer, where every team member plays a vital role in our success. With over 20 years in the motorhome and campervan industry, we offer a dynamic work environment that values teamwork, personal growth, and excellent customer service. Enjoy benefits like a competitive salary, ongoing training, and a unique Christmas shutdown, all while working in a close-knit team that genuinely cares about each other's contributions.
Contact Details:
Leisure Vehicle Services Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Sales & Customer Support Assistant (varied role) in Cannock
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Leisure Vehicle Services Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Leisure Vehicle Services Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Sales & Customer Support Assistant (varied role) in Cannock
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Leisure Vehicle Services Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Leisure Vehicle Services Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Leisure Vehicle Services Ltd!
How to prepare for a job interview at Leisure Vehicle Services Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
