Key Responsibilities
As Assistant Manager, you will be a key member of the leadership team, reporting directly to the General Manager.
Customer Experience & Community
Be a friendly, professional, and inclusive face of the hub. Handle enquiries, feedback, and complaints with confidence and care. Represent Leisure United as a positive ambassador in the local community.
Leadership & Operations
Support and lead teams across reception, catering, football, leisure, and cleaning. Deputise for the General Manager when required. Manage staff delivering football programmes. Act as key holder and ensure site security and safety.
Sales, Systems & Stock
Manage online booking systems to maximise pitch usage. Support sales and local marketing activity to drive revenue. Monitor stock levels and liaise with suppliers. Work within budgets and help control operational costs.
Health, Safety & Compliance
Take responsibility for health & safety on shift, including emergency procedures. Act as first aider when required. Conduct regular site checks to ensure cleanliness, safety, and presentation standards. Ensure compliance with all operational procedures, safeguarding, and reporting standards. Support maintenance schedules and contractor coordination.
Training & Team Development
Deliver inductions and ongoing training for new and existing staff. Support team development and encourage a positive learning culture.
Teamwork & Communication
Work collaboratively across all departments. Communicate clearly with customers, staff, and partners. Support marketing, events, and social media activity.
Flexibility & Professionalism
Maintain high professional standards at all times. Be flexible to meet business needs, including evenings, weekends, and match days. Take on additional responsibilities as required.
Experience & Skills
- Experience leading or supervising teams in sport, leisure, hospitality, or customer‑facing environments.
- A hands‑on leadership style – happy to be active on the floor and involved in daily operations; strong customer service skills with the ability to handle queries and complaints professionally.
- Organised and proactive, with the ability to manage multiple priorities.
- Confident using booking systems, tills, and operational software.
- Comfortable acting as the responsible person on shift. Passion for delivering excellent customer experiences. Positive, approachable, and professional attitude.
- Strong communicator and team player.
- Calm and confident under pressure.
- Enthusiasm for sport, leisure, and community engagement.
- Reliable, flexible, and willing to work varied hours.
Desirable (But Not Essential)
- Experience in a football hub or leisure centre environment.
- First Aid, Health & Safety, or Food Hygiene qualifications.
- Experience in events, promotions, or local marketing.
- Basic understanding of compliance areas such as COSHH or incident reporting.
- Experience working with budgets or targets. Confidence using Microsoft Office or similar systems.
At Leisure United, we’re more than just a workplace – we’re a community. We value equality, diversity, and inclusion and expect our team to live our mission every day.
Benefits
- Discounted or free food.
- Performance‑related pay.
- Employee discount.
- Enhanced maternity leave.
- Enhanced paternity leave.
- Free on‑site parking.
- Store discount.
