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- Tasks: Lead a dynamic team to ensure top-notch service and smooth operations at our leisure facility.
- Company: Join LeisureSK, a vibrant company dedicated to promoting health and wellness.
- Benefits: Enjoy competitive pay, flexible hours, and opportunities for personal growth.
- Why this job: Make a real difference in people's lives while developing your leadership skills.
- Qualifications: Strong communication skills and a passion for customer service are essential.
- Other info: Be part of a supportive team with plenty of opportunities for career advancement.
The predicted salary is between 30000 - 42000 £ per year.
Promote and raise the profile of LeisureSK. Ensure the facility is managed in accordance with LeisureSK standards and always delivers an excellent level of service to customers. Support the team onsite and help develop team members. Communicate with the senior management team whenever there are any serious concerns or feedback.
Duty Manager responsibilities:
- To ensure the facility is appropriately staffed to provide service excellence for the customer in accordance with the daily programme.
- To ensure all team members are aware of the daily plan and their involvement within it and consequently all objectives are met.
- To co-ordinate the timely setting up and setting down of equipment in order that activities run smoothly, and customers are not inconvenienced by poor time management.
- To circulate regularly amongst customers and team members to gain a better understanding of the needs of both through feedback and dialogue.
- To ensure lines of communication are fully used in order that the site operates to the highest standard.
- Helping to relieve pressure on the team by stepping in to different departments during busy periods.
- To organise team members rotas and team member cover ensuring that staffing levels match programme requirements and budgetary allowances.
- To check and authorise weekly timesheets and/or additional hours sheets against the team rotas and signing in/out registers.
- To be responsible for team member recruitment, induction, training and development, appraisals and team member performance of those team members for whom there is direct line responsibility.
- To monitor the cleaning programme daily and ensure it is in accordance with the cleaning specification and that the facilities are always maintained to the highest standards of cleanliness.
- To ensure that all team members are aware of their responsibility under the Health and Safety at Work Act and as a result health & safety procedures are fully met on site, including participation in twice yearly refresher training.
- To ensure daily building checks are completed and recorded and in accordance with the Health & Safety at Work Act to take necessary action in any situation likely to cause accident/injury or likely to render the buildings, structures, plant and equipment unsafe.
- In addition, as a result of the daily building and equipment checks to report and organise repair of any building or equipment fault/failure following the procedures outlined in the quality management system.
- To conduct pool water tests/monitor pool water conditions advising the management team of any action taken to adjust conditions if they vary from the prescribed limits.
- To ensure the pool maintenance programme is undertaken on a regular basis and action is taken where failure of the system is identified.
- To drive all lines of revenue by ensuring all facilities are open, safe and clean for customers to use as they should be in accordance with the timetable.
- To deal with all membership enquiries; whether this be new joiners, membership suspensions or cancellations with a particular emphasis on ensuring daily, weekly and monthly membership targets are achieved.
- Help co-ordinate swim school by signing children up to swimming lessons, dealing with payment queries, actioning lesson movements and facilitating cancellations.
- To complete from time-to-time other tasks as requested by the Operations Manager/General Manager/Contract Manager or any other member of the management team.
Duty Manager in Grantham employer: Leisure SK
Contact Detail:
Leisure SK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager in Grantham
✨Tip Number 1
Network like a pro! Get out there and connect with people in the leisure industry. Attend events, join local groups, or even hit up social media platforms. You never know who might have the inside scoop on a Duty Manager role!
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, highlight your experience in managing teams and ensuring service excellence. Share specific examples of how you've handled busy periods or improved customer satisfaction.
✨Tip Number 3
Be proactive! If you see a job that fits your skills, don’t just wait for the application process. Reach out directly to the hiring manager or team via our website. A friendly message can make you stand out from the crowd!
✨Tip Number 4
Prepare for interviews by researching LeisureSK’s values and standards. Be ready to discuss how you can promote these in your role as Duty Manager. Show them you’re not just a fit for the job, but a perfect match for their culture!
We think you need these skills to ace Duty Manager in Grantham
Some tips for your application 🫡
Show Your Passion for Service: When writing your application, let us see your enthusiasm for delivering excellent customer service. Share any relevant experiences that highlight your commitment to making customers feel valued and satisfied.
Be Clear and Concise: We appreciate straightforward communication! Make sure your application is easy to read and gets straight to the point. Use bullet points if necessary to outline your skills and experiences related to the Duty Manager role.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific responsibilities and requirements mentioned in the job description. This shows us you’ve done your homework and are genuinely interested.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it makes the process smoother for everyone involved!
How to prepare for a job interview at Leisure SK
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Duty Manager role and its responsibilities. Familiarise yourself with LeisureSK's standards and how they promote service excellence. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Prepare Real-Life Examples
Think of specific situations from your past experiences where you've successfully managed a team, handled customer feedback, or resolved conflicts. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you convey your skills effectively and show how you can contribute to the team.
✨Show Your Leadership Skills
As a Duty Manager, you'll need to support and develop your team. Be ready to discuss your leadership style and how you've motivated others in previous roles. Highlight any experience you have in training or mentoring team members, as this will be crucial for the role.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the challenges they face, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company culture aligns with your values.
