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For Companies At a Glance
- Tasks: Deliver exceptional spa treatments and personalised guest experiences.
- Company: Join a prestigious 5-star country house hotel set in stunning parkland.
- Benefits: Earn up to £31,000 plus commission, with meals and uniform provided.
- Why this job: Be part of a creative team that values passion, personality, and respect.
- Qualifications: Must be a qualified therapist with strong customer service skills.
- Other info: Immediate interviews available for enthusiastic candidates.
The predicted salary is between 31000 - 37000 £ per year.
Spa Therapist Berkshire up to £31,000 basic and £37,000+ OTE
Luxurious country House Hotel & Spa
Our client is one of England\’s most iconic 5-star country house hotels, set in 240 acres of picturesque parkland on the borders of Windsor Great Park, blending the warmth and comfort of a traditional country house hotel with an eccentric spirit.
They work with some of the most talented and unique individuals in the business, who always ensure the extraordinary guest experience of this exclusive collection of hotels.
As an employee, you are expected to provide our guests with a bespoke and memorable experience measured to the highest standards of quality and service delivery. Additionally the execution of your position will be in accordance to our company policies, standards and procedures.
Our company values are the fundamental spirit on how we reach our goals:
- Passion – We love what we do. We are determined to deliver our best, every day.
- Personality – We are each unique and extraordinary. We encourage personalities to shine.
- Respect – We respect and celebrate our differences. They add new brilliance to our culture.
- Working together – With shared vision, trust and network of support we become unstoppable.
- Creativity – We approach each day with creative curiosity to add new delights to our guests\’ experience on every level.
THE ROLE
- Provide a consistently excellent and professional treatment service to guests, operating to our CORE and Forbes Standards, following procedures and protocols specified.
- Provide all guests with Home Care advice with a focus on product recommendation
REQUIREMENTS
- To have impeccable personal presentation at all times, highly groomed, polished appearance. Uniform, accessories, hair, make up (compulsory) in line with Spa standards.
- Carry out all treatments (after training as appropriate) on the Spa treatment menu adhering to procedures and standards specified. Please note that at least 50% of the Spa\’s business is massage of various kinds including Deep Tissue Massage.
- Greet all guests by name, carry out consultation, discuss medical issues and guest priorities and expectations of the treatment.
- Respect guest\’s privacy and confidentiality at all times.
- Give after treatment advice and make appropriate product recommendations to all treatment guests thereby generating retail revenue.
- Prepare treatment room in accordance with standards prior to every treatment and clean and tidy up after each treatment.
- Clean, tidy and ensure perfect presentation of treatment rooms, manicure/pedicure suite and preparation room. Perform cleaning duties as when required.
- Be fully conversant with the departmental standards and ensure that these are adhered to for every guest.
- Ensure use of professional products is appropriate for the treatment and not excessive in order to safeguard the cost of treatments target.
- Assist with stock taking when required.
- Attend treatment and product training courses as required.
- Participate in team meetings.
- Liaise closely with Receptionists regarding appointment schedules and changes to schedules.
- Take direction and instruction from Managers and Spa Receptionists to accommodate the needs of guests and to ensure the smooth running of the department.
- Communicate effectively with Spa Receptionists to ensure a seamless service is provided to guests and a professional image is maintained.
- Be flexible, expect changes to work schedules and adjustments to shifts to suit the needs of the guests.
- Be conversant with hotel policies regarding health and safety, fire and security.
- Assist with receptionist and spa attendant duties when required.
QUALIFICATIONS & DESIRABLES
- Fully qualified Therapist, preferably ITEC, CIDESCO, CIBTAC or equivalent
- Minimum NVQ Level 3
- Ideally a qualification in deep tissue massage
- Previous experience in a five star spa environment
- Attention to detail
- Excellent presentation standards
- Strong customer service skills
BENEFITS
- Up to £31,000 basic salary
- Plus commission and gratuities
- Up to £4,000 a year service charge
- Realistic OTE of up to £37,000
- Meals on duty
- Uniform provided
Interviews available immediately
#J-18808-Ljbffr
Spa Therapists employer: Leisure People
Contact Detail:
Leisure People Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Spa Therapists
✨Tip Number 1
Familiarise yourself with the specific treatments offered at the spa, especially various types of massages. Being knowledgeable about their services will help you engage in meaningful conversations during interviews and demonstrate your passion for the role.
✨Tip Number 2
Showcase your personality during the interview process. The hotel values individuality, so let your unique traits shine through. Share personal stories that highlight your customer service skills and how you create memorable experiences for guests.
✨Tip Number 3
Prepare to discuss your experience in a five-star environment. Be ready to provide examples of how you've maintained high standards of presentation and service, as this aligns with the hotel's commitment to excellence.
✨Tip Number 4
Network with current or former employees if possible. They can provide insights into the company culture and expectations, which can be invaluable when tailoring your approach during the application process.
We think you need these skills to ace Spa Therapists
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in spa therapy, particularly in five-star environments. Emphasise qualifications like ITEC, CIDESCO, or CIBTAC, and any specific skills in deep tissue massage.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for providing exceptional guest experiences. Mention how your personality aligns with the company's values of respect, creativity, and teamwork.
Showcase Your Skills: In your application, detail your customer service skills and attention to detail. Provide examples of how you've maintained high presentation standards and adhered to protocols in previous roles.
Prepare for Potential Questions: Think about how you would respond to questions regarding guest privacy, treatment recommendations, and handling changes in work schedules. Be ready to demonstrate your understanding of the spa's operational standards.
How to prepare for a job interview at Leisure People
✨Showcase Your Passion
During the interview, express your genuine passion for spa therapy and guest service. Share specific examples of how you have gone above and beyond to create memorable experiences for clients in previous roles.
✨Demonstrate Your Expertise
Be prepared to discuss your qualifications and experience in detail, especially regarding deep tissue massage and other treatments. Highlight any relevant certifications and training that align with the company's high standards.
✨Emphasise Personal Presentation
Since impeccable personal presentation is crucial for this role, ensure you arrive at the interview looking polished and professional. This will demonstrate your understanding of the spa's standards and your commitment to maintaining them.
✨Prepare for Scenario Questions
Anticipate questions about how you would handle various guest scenarios, such as addressing medical concerns or providing aftercare advice. Practising your responses can help you convey confidence and competence during the interview.
