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For Companies At a Glance
- Tasks: Lead daily operations of a luxury Spa, ensuring exceptional service and team motivation.
- Company: Join a prestigious Spa in the beautiful Cotswolds, catering to an affluent clientele.
- Benefits: Enjoy a competitive salary, commission schemes, and 28 paid holidays.
- Other info: Interviews available immediately for passionate candidates ready to excel.
- Why this job: Be part of a high-standard team, delivering 5-star experiences in a luxurious environment.
- Qualifications: Spa therapy qualifications preferred; excellent customer service and management experience required.
The predicted salary is between 28000 - 42000 £ per year.
Spa Manager Cotswolds
Up to £35,000 basic £40,000 OTE
We are currently looking for a Spa Manager for a luxury Spa in the Cotswolds.
The Spa attracts an affluent clientele and the Spa Manager will be expected to understand the audience and be attentive, discreet whilst maintaining a quiet confidence.
Exceptional Customer Service skills are a must as the Spa Manager will require natural empathy with their team and guests, with the ability to be decisive and look after the best interests and well-being of the Spa and its guests.
What we are looking for
We are looking for somebody that can manage all aspects of the Spa operation. The ideal candidate will be a good team leader with excellent motivational skills to keep the team working at the high standard already in place. Although the candidate may be required to cover treatments, this is an operational and management-based role.
Basic Responsibilities
- Responsible for overseeing the day-to-day operation of the entire Spa
- Work closely with the Directors to lead and develop the Spa and team
- Maintain high levels of standards at all times
- Deliver in-house training – mentoring therapists in treatments and product sales
- Management of stock and orders
- Management of Health and Safety
- Up-keep and maintenance of the Spa
- Delivery of Spa treatments as and when required
- Staff management, Team meetings, 121s and performance Management
- Rota, payroll and holidays
Skills & Experience
- Spa therapy qualification level 2 and 3 is preferred
- Excellent customer service and communication skills
- Great attention to detail
- Must be computer literate with a good level of numeracy and literacy
- Experience in diary management and bookings
- Must be efficient, organised and motivated
- The ability to deliver an exceptional Spa experience, going beyond the guest\\\’s expectations
- Experience in management within a Spa environment is preferred
- Experience in delivering 5-star service for high profile clientele
- Experience of working within the luxury Spa environment
- 5 star experience
- Industry knowledge & Skills
- Dedication and commitment
- Honesty & Integrity
- Passion and Enthusiasm
What you\\\’ll get
- Competitive basic salary
- Commission and bonus schemes
- 28 paid holidays
- The opportunity to work for the most prestigious Spa in the Cotswolds
Interviews
Interviews available immediately
#J-18808-Ljbffr
Spa Manager employer: Leisure People
Contact Detail:
Leisure People Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Spa Manager
✨Tip Number 1
Familiarise yourself with the luxury spa market, especially in the Cotswolds. Understanding the specific needs and expectations of affluent clientele will help you demonstrate your suitability for the role during interviews.
✨Tip Number 2
Network with professionals in the spa industry, particularly those who have experience in luxury settings. Attend industry events or join relevant online forums to connect with others and gain insights that could be beneficial in your application.
✨Tip Number 3
Prepare to discuss your leadership style and how you motivate teams. Think of specific examples from your past experiences where you successfully led a team or improved customer service standards, as this will resonate well with the hiring managers.
✨Tip Number 4
Research the spa's current offerings and any recent developments in the wellness industry. Being knowledgeable about trends and innovations can help you stand out as a candidate who is proactive and passionate about enhancing the guest experience.
We think you need these skills to ace Spa Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and skills required for the Spa Manager position. Tailor your application to highlight how your experience aligns with managing a luxury spa and delivering exceptional customer service.
Craft a Compelling CV: Your CV should reflect your relevant experience in spa management, customer service, and team leadership. Use clear headings and bullet points to make it easy to read, and ensure you include any specific qualifications or training related to spa therapy.
Write a Tailored Cover Letter: In your cover letter, express your passion for the spa industry and your understanding of the affluent clientele. Highlight your ability to lead a team and maintain high standards, as well as your commitment to providing a 5-star experience.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Spa Manager role.
How to prepare for a job interview at Leisure People
✨Understand the Luxury Spa Environment
Familiarise yourself with the expectations of a luxury spa clientele. Research the specific spa's offerings and ethos, and be prepared to discuss how you can enhance the guest experience while maintaining high standards.
✨Showcase Your Leadership Skills
Be ready to share examples of how you've successfully led a team in the past. Highlight your motivational techniques and how you ensure your team delivers exceptional service consistently.
✨Demonstrate Exceptional Customer Service
Prepare to discuss scenarios where you've gone above and beyond for customers. Emphasise your natural empathy and ability to connect with guests, as this is crucial for a Spa Manager role.
✨Highlight Your Operational Management Experience
Discuss your experience in managing day-to-day operations, including stock management, health and safety, and staff performance. Be specific about your organisational skills and how they contribute to a smooth-running spa.