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- Tasks: Manage operations at a vibrant sports venue and enhance community engagement.
- Company: Join a charitable trust focused on health, wellbeing, and professional growth.
- Benefits: Competitive salary of £36,500 plus excellent benefits and career development.
- Why this job: Make a real impact in the community while enjoying a dynamic work environment.
- Qualifications: Experience managing teams in sports or leisure settings with strong organisational skills.
- Other info: Flexible shifts and opportunities to lead a passionate team.
The predicted salary is between 36500 - 51000 £ per year.
We have an exceptional opportunity to work at an iconic sporting venue in South Kensington where the facilities include multiple outdoor tennis courts, a padel court, lawn bowls, floodlit astro pitch, netball court and table tennis. You would be working for a larger charitable trust who prioritise the health and wellbeing of their employees as well as the community they serve. They invest in the development of their teams to facilitate professional growth and advancement opportunities, so this is a great working environment to be in.
As the Operations Manager, you will work very closely with the General Manager of the venue to ensure that the programming of the courts and pitches and customer service across the operation is delivered consistently and that the revenue targets are achieved across the sports areas of the business. The business already has high occupancy throughout the year with leagues, tournaments, coaching, block bookings, holiday camps, clubs and casual use so this role is mostly about delivering a great customer experience and ensuring user groups from the whole community have access to what they offer.
Key responsibilities:
- Ensure the tennis, sports and kids programming and clubs are optimised and that all booking procedures are followed.
- Work with the General Manager to review and enhance all programming to reflect the needs of the whole community.
- Lead and develop a team of Recreation Assistants and front-line staff.
- Day to day management of the centre, typically working opposite shifts to the GM.
- Lead responsibility for health and safety when on shift.
- Rota management and ensuring effective staffing for key events and competitions.
- Address and resolve customer complaints in person and on email.
Candidate qualifications:
- Managed a large team in a high footfall sports, recreation or leisure operation, possibly as a Senior Duty Manager, Operations Manager, Front of House Manager or Sports Programme manager.
- Experience in sports and/or kids activity programming.
- Excellent interpersonal and organisational skills.
- The flexibility to work a mixture of shifts including 7am starts, 9pm finishes and working every other weekend.
For more information, please click apply and we will be in touch promptly if you have the right level of experience.
Operations Manager - Tennis/Sports Facilities employer: Leisure People
Contact Detail:
Leisure People Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager - Tennis/Sports Facilities
✨Tip Number 1
Network like a pro! Reach out to people in the sports and recreation industry, especially those who work at similar venues. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show up at events! Attend local sports tournaments or community activities at the venue. It’s a great way to meet the team and show your enthusiasm for the role while getting a feel for the environment.
✨Tip Number 3
Prepare for the interview by knowing the venue inside out. Familiarise yourself with their programming and community initiatives. This will help you demonstrate how you can enhance their operations and customer experience.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our team.
We think you need these skills to ace Operations Manager - Tennis/Sports Facilities
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in managing teams and sports facilities. We want to see how your skills align with the role of Operations Manager, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about sports and community engagement. Let us know how you can enhance our customer experience and contribute to our mission.
Showcase Your Interpersonal Skills: Since this role involves a lot of interaction with staff and customers, make sure to highlight your excellent interpersonal skills. Share examples of how you've successfully resolved complaints or improved team dynamics in previous roles.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of applications and ensures you get the attention you deserve. Plus, it’s super easy!
How to prepare for a job interview at Leisure People
✨Know the Venue Inside Out
Before your interview, take some time to research the sporting venue and its facilities. Familiarise yourself with the different sports offered, the community it serves, and any recent events or initiatives. This will show your genuine interest and help you connect your experience to their specific needs.
✨Highlight Your Team Management Skills
As an Operations Manager, you'll be leading a team of Recreation Assistants. Be ready to share examples of how you've successfully managed teams in high-footfall environments. Discuss your leadership style and how you motivate staff to deliver excellent customer service, especially in busy periods.
✨Demonstrate Customer-Centric Thinking
This role is all about enhancing the customer experience. Prepare to discuss how you've addressed customer complaints in the past and what strategies you've implemented to improve service delivery. Show that you understand the importance of community engagement and inclusivity in sports programming.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle operational challenges. Think about potential situations you might face, such as managing a last-minute booking conflict or ensuring health and safety during a busy event, and how you would approach them.
