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- Tasks: Lead a vibrant leisure venue, managing a team and ensuring top-notch customer service.
- Company: Dynamic leisure operator focused on community and growth.
- Benefits: Competitive salary, quarterly bonuses, 29 days holiday, and fully funded training.
- Why this job: Make a real impact in the community while developing your leadership skills.
- Qualifications: Proven leadership experience and strong communication skills required.
- Other info: Exciting career progression opportunities with new venues opening soon.
The predicted salary is between 28000 - 42000 £ per year.
We are looking for an energetic, hands-on General Manager to lead a modern, purpose-built leisure venue in Altrincham. You'll oversee a team of around 30 swimming instructors, alongside your Assistant Manager and Team Leader, delivering hundreds of junior swimming lessons each week. As General Manager you'll be responsible for meeting and exceeding your sales targets whilst ensuring the highest levels of teaching and customer service to the participants and their parents underpinned at all times by operational excellence and the highest levels of health and safety.
What You'll Do
- Hands on, leading day-to-day operations, working shifts between 8am - 8pm and 1 weekend in 2.
- Coach, motivate, and develop your team to deliver exceptional customer service.
- Manage staffing rotas, schedules, and budgets.
- Drive local sales, membership growth, and customer retention.
- Manage and convert incoming leads through centrally generated leads and enquiries.
- Build strong relationships with schools, nurseries, and the local community.
- Monitor performance data and customer feedback to improve standards.
- Lead recruitment, onboarding, training, and retention of instructors.
About You
- Proven leadership experience in leisure, hospitality, or customer-facing environments.
- Strong operational focus, attention to detail, and commitment to health & safety.
- Confident communicator with excellent coaching skills.
- Pool Plant Operator qualification (or willingness to train).
What's On Offer
- Competitive salary of £35K + quarterly bonus up to £1,500 (OTE £40K+).
- 29 days holiday including bank holidays.
- Fully funded training and development.
- Opportunities to grow with new venue openings in 2026 and 2027.
- Career progression within a rapidly expanding, family-focused leisure operator.
Interviews will be taking place in late January.
General Manager in Manchester employer: Leisure People
Contact Detail:
Leisure People Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land General Manager in Manchester
✨Tip Number 1
Network like a pro! Reach out to your connections in the leisure industry, especially those who might know about opportunities at our venue. A friendly chat can sometimes lead to a foot in the door.
✨Tip Number 2
Prepare for the interview by researching our company culture and values. We love candidates who align with our mission of delivering exceptional customer service and operational excellence.
✨Tip Number 3
Show off your leadership skills during the interview! Share specific examples of how you've motivated teams or improved customer experiences in previous roles. We want to see that energy!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team.
We think you need these skills to ace General Manager in Manchester
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see that you’re genuinely excited about leading a team and making a difference in the leisure industry.
Tailor Your CV: Make sure your CV is tailored to highlight your relevant experience in leisure or customer-facing roles. We love seeing how your past achievements align with what we’re looking for in a General Manager.
Be Clear and Concise: Keep your application clear and to the point. We appreciate straightforward communication, so make sure to highlight your key skills and experiences without unnecessary fluff.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at our Altrincham venue.
How to prepare for a job interview at Leisure People
✨Know Your Venue
Before the interview, take some time to research the leisure venue in Altrincham. Understand its mission, values, and the community it serves. This will help you demonstrate your enthusiasm for the role and show that you're genuinely interested in contributing to their success.
✨Showcase Your Leadership Skills
As a General Manager, you'll need to lead a team effectively. Prepare examples from your past experiences where you've successfully coached, motivated, or developed a team. Be ready to discuss how you handle challenges and ensure operational excellence while maintaining high health and safety standards.
✨Prepare for Sales Discussions
Since driving local sales and membership growth is key, think about strategies you've used in the past to boost sales or customer retention. Be prepared to share specific metrics or outcomes that highlight your success in these areas, as this will show your potential employer that you can meet and exceed targets.
✨Engage with Community Connections
Building relationships with schools, nurseries, and the local community is crucial for this role. Come up with ideas on how you would approach these connections and be ready to discuss any previous experiences you've had in community engagement. This will demonstrate your proactive approach and commitment to fostering strong local ties.
