At a Glance
- Tasks: Lead a dynamic customer service team and enhance the customer journey.
- Company: Join a thriving marina operator with a friendly, supportive culture.
- Benefits: Up to £45,000 salary, 33 days holiday, private healthcare, and discounts.
- Other info: Enjoy flexible working options and career advancement opportunities.
- Why this job: Be part of an exciting growth phase and make a real impact.
- Qualifications: Experience in customer service leadership and a passion for outdoor living.
The predicted salary is between 45000 - 45000 £ per year.
Long Eaton, Nottingham (optional two days WFH)
Up to £45,000 + excellent benefits
We are working with a successful, growing nationwide marina operator to find a Customer Service Manager to lead and develop their central customer support function and oversee the full customer support journey, from contracts and account management through to complaints resolution and process improvement. With the company expected to grow significantly over the next 12 months, there will be the opportunity to grow the team and develop the role further, so it is an exciting time to join them.
Benefits include:
- Working Monday-Friday over 37.5 hours a week
- Option to WFH 2 days a week
- 33 days holiday
- 6% matched pension
- Private healthcare
- Life assurance
- Discounts on moorings, gyms and more
Plus, you will get to work by the waterside with a head office team who are all very friendly, down to earth and will provide you with all the support to develop and advance your career.
Key Responsibilities
- Lead, coach and develop the Customer Service Team to deliver consistently high service standards and customer satisfaction.
- Oversee all customer administration processes including contracts, account amendments, exits, billing queries and support requests.
- Act as an escalation point for complex customer enquiries and complaints, ensuring timely and professional resolution.
- Monitor customer service performance against agreed SLAs, ensuring accuracy, responsiveness and operational consistency.
- Identify and implement process improvements, automation opportunities and operational efficiencies across customer support activities.
- Work collaboratively with Finance, Operations, marina teams and third-party partners to improve service delivery and customer outcomes.
Person Specification
- Positive customer-focussed approach and supportive, collaborative working style.
- Proven experience leading and developing customer service, customer support or business administration teams within a fast-paced consumer services environment such as retail, leisure, fitness, recreation, hospitality, banking, insurance, automotive trade or estate agency.
- Experience using CRM systems, technology and data to monitor performance and improve service delivery.
- Strong administrative background with process-driven mindset, attention to detail and capacity to multi-task at pace.
- Stakeholder management experience working across multiple departments.
- Have your own transport and living within commuting distance of Long Eaton.
- Ideally have an interest in boats, the waterside, outdoor living or being active outdoors.
Customer Service Manager - Marina Leisure Operator in Long Eaton employer: Leisure People
Join a thriving marina leisure operator in Long Eaton, where you will lead a dedicated customer service team in a supportive and friendly environment. With excellent benefits including flexible working options, generous holiday allowance, and opportunities for professional growth, this role offers a unique chance to develop your career while enjoying the picturesque waterside location. Be part of a company that values collaboration and innovation, ensuring a rewarding experience for both employees and customers alike.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Manager - Marina Leisure Operator in Long Eaton
✨Tip Number 1
Network like a pro! Reach out to your connections in the leisure and customer service sectors. A friendly chat can lead to insider info about job openings or even a referral, which can give you a leg up in the application process.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they approach customer service. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice your answers to common interview questions, especially those related to leadership and customer service. Use the STAR method (Situation, Task, Action, Result) to structure your responses and highlight your achievements effectively.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Customer Service Manager - Marina Leisure Operator in Long Eaton
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Customer Service Manager role. Highlight your leadership experience and any relevant achievements in customer service to grab our attention!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer service and how your background makes you the perfect fit for our team. Keep it friendly and professional!
Showcase Your Achievements:When detailing your past roles, focus on specific achievements that demonstrate your ability to lead teams and improve customer satisfaction. Numbers and examples speak volumes, so don’t hold back!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with our friendly team!
How to prepare for a job interview at Leisure People
✨Know Your Customer Service Stuff
Make sure you brush up on your customer service principles and practices. Be ready to discuss your experience leading teams and how you've improved customer satisfaction in previous roles. Think of specific examples that showcase your skills in resolving complaints and enhancing processes.
✨Show Your Passion for the Outdoors
Since this role is with a marina operator, it’s a great idea to express your interest in boats and outdoor living. Share any personal experiences or hobbies related to the waterside. This will help you connect with the interviewers and show that you’re genuinely excited about the company’s mission.
✨Prepare for Scenario Questions
Expect to face scenario-based questions that assess your problem-solving abilities. Prepare by thinking through potential customer issues you might encounter in this role and how you would handle them. Use the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
✨Highlight Your Collaborative Spirit
This position requires working closely with various departments, so be ready to discuss your experience in stakeholder management. Talk about times when you successfully collaborated with others to improve service delivery or resolve complex issues. Emphasising your teamwork skills will show you’re a good fit for their friendly, supportive culture.
