At a Glance
- Tasks: Lead hospitality operations and create a vibrant atmosphere for members and guests.
- Company: Join one of London's top private members sports clubs.
- Benefits: Up to £40,000 salary plus excellent benefits and career growth.
- Other info: Flexible shifts with opportunities to work evenings and weekends.
- Why this job: Be the heart of the club, enhancing member experiences and hosting exciting events.
- Qualifications: Experience in hospitality and strong interpersonal skills are essential.
The predicted salary is between 40000 - 40000 € per year.
This is an exciting opportunity for a warm, organised and commercially aware hospitality professional to take a central role in the day-to-day life of one of London's leading private members sports clubs. Reporting to the General Manager, the Hospitality and Member Engagement Manager will oversee the Club's hospitality operation while helping to create a welcoming, vibrant and well-managed environment for members and guests.
The role combines hospitality leadership, food and beverage oversight, member engagement, event coordination and committee liaison. The successful candidate will act as a visible host within the Club, building strong relationships, improving the member experience and supporting the Club's ambition to become one of London's premier private members sports clubs.
Key Responsibilities- Oversee the day-to-day operation of the Club bar, hospitality areas and member-facing service standards.
- Manage the relationship with the outsourced kitchen caterers to ensure members have an attractive menu, offering quality and value.
- Build strong relationships with members, acting as a welcoming host and encouraging greater use of Club facilities.
- Coordinate member events, social activities and tennis-related hospitality in partnership with internal teams and external providers.
- Lead, support and supervise hospitality staff, including rota planning, training, service standards and duty management.
- Work closely with the General Manager, Social Committee, Finance Committee and Operations Committee on events, resourcing, budgets and service delivery.
- Ensure compliance with licensing, health and safety, hygiene, operational records and Club policies.
- Friendly, professional and genuinely member-focused, with strong interpersonal skills.
- Experienced in hospitality, club, leisure, events or food and beverage operations.
- Confident building relationships with members, committees, staff, suppliers and external service providers.
- Well organised, hands-on and able to manage busy periods, particularly during peak Club activity.
- Commercially aware, with an understanding of staffing, stock control, budgets and service performance.
- Flexible to work a mixture of shifts including some evenings and weekends particularly if events are on.
Hospitality and Member Engagement Manager - Sports club in London employer: Leisure People
Join one of London's premier private members sports clubs as a Hospitality and Member Engagement Manager, where you will thrive in a vibrant and supportive work culture. With a focus on employee growth and development, the club offers excellent benefits and opportunities to engage with members in a dynamic environment, making every day rewarding and meaningful. Located in Fulham, you'll enjoy the perks of working in a prestigious area while building lasting relationships within the community.
StudySmarter Expert Advice🤫
We think this is how you could land Hospitality and Member Engagement Manager - Sports club in London
✨Tip Number 1
Network like a pro! Attend industry events, join local hospitality groups, and connect with people on LinkedIn. The more you engage with others in the field, the better your chances of landing that dream role.
✨Tip Number 2
Show up and shine! If you can, visit the club or similar venues to get a feel for the atmosphere. Chat with staff and members; it’s a great way to learn about their experiences and show your genuine interest.
✨Tip Number 3
Be proactive! Don’t just wait for job openings to pop up. Reach out directly to clubs or organisations you admire and express your interest in potential opportunities. You never know what might come up!
✨Tip Number 4
Apply through our website! We’ve got loads of exciting roles waiting for passionate individuals like you. Make sure to showcase your personality and experience in your conversations – we love a good story!
We think you need these skills to ace Hospitality and Member Engagement Manager - Sports club in London
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for hospitality and member engagement. A warm and friendly tone can make a big difference.
Tailor Your Experience:Make sure to highlight your relevant experience in hospitality and member engagement. We’re looking for someone who understands the ins and outs of running a club, so connect your past roles to the responsibilities listed in the job description.
Be Specific About Achievements:Don’t just list your duties; showcase your achievements! Use specific examples to demonstrate how you’ve improved member experiences or successfully managed events in the past. Numbers and outcomes can really make your application stand out.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Leisure People
✨Know the Club Inside Out
Before your interview, make sure you research the sports club thoroughly. Understand its values, member demographics, and the types of events they host. This will help you tailor your answers and show that you're genuinely interested in becoming a part of their community.
✨Showcase Your Hospitality Skills
Prepare to discuss specific examples from your past experiences that highlight your hospitality leadership and member engagement skills. Think about times when you improved service standards or successfully coordinated events, as these are key aspects of the role.
✨Build Rapport with Interviewers
During the interview, focus on building a connection with your interviewers. Be warm and approachable, just like you would be with club members. Ask them questions about their experiences at the club to create a friendly dialogue.
✨Demonstrate Commercial Awareness
Be ready to discuss how you can contribute to the club's financial success. Talk about your understanding of budgets, staffing, and stock control, and provide examples of how you've managed these areas effectively in previous roles.
