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- Tasks: Lead a vibrant leisure venue and inspire a team of swimming instructors.
- Company: Join a modern leisure company dedicated to community engagement.
- Benefits: Competitive salary, quarterly bonuses, and generous holiday allowance.
- Why this job: Make a splash in the community while developing your leadership skills.
- Qualifications: Experience in leadership roles and a passion for customer service.
- Other info: Dynamic work environment with opportunities for personal and professional growth.
The predicted salary is between 42000 - 60000 £ per year.
We are looking for an energetic, hands-on General Manager to lead a modern, purpose-built leisure venue in Warrington. You'll oversee a team of around 30 swimming instructors, alongside your Assistant Manager and Team Leader, delivering hundreds of junior swimming lessons each week. As General Manager you'll be responsible for meeting and exceeding your sales targets whilst ensuring the highest levels of teaching and customer service to the participants and their parents underpinned at all times by operational excellence and the highest levels of health and safety.
What You'll Do
- Hands on, leading day-to-day operations, working shifts between 8am - 8pm and 1 weekend in 2.
- Coach, motivate, and develop your team to deliver exceptional customer service.
- Manage staffing rotas, schedules, and budgets.
- Drive local sales, membership growth, and customer retention.
- Manage and convert incoming leads through centrally generated leads and enquiries.
- Build strong relationships with schools, nurseries, and the local community.
- Monitor performance data and customer feedback to improve standards.
- Lead recruitment, onboarding, training, and retention of instructors.
About You
- Proven leadership experience in leisure, hospitality, or customer-facing environments.
- Strong operational focus, attention to detail, and commitment to health & safety.
- Confident communicator with excellent coaching skills.
- Pool Plant Operator qualification (or willingness to train).
What's On Offer
Competitive salary of £35K + quarterly bonus up to £1,500 (OTE £40K+). 29 days holiday including.
General Manager - Learn to Swim in London employer: Leisure People
Contact Detail:
Leisure People Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land General Manager - Learn to Swim in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the leisure and hospitality sectors. We all know that sometimes it’s not just what you know, but who you know. Attend local events or join online groups related to swimming and leisure management to get your name out there.
✨Tip Number 2
Show off your skills! If you’ve got experience in leading teams or managing operations, make sure to highlight that in conversations. We want to see how you can coach and motivate a team to deliver exceptional customer service, so be ready with examples of your past successes.
✨Tip Number 3
Be proactive! Don’t wait for job openings to pop up. Reach out directly to companies you’re interested in, like us at StudySmarter. Express your enthusiasm for the role and how you can contribute to their success. A little initiative goes a long way!
✨Tip Number 4
Prepare for interviews by researching the company and its community involvement. We love candidates who understand our mission and values. Think about how you can build strong relationships with schools and nurseries, and come ready to discuss your ideas on driving local sales and membership growth.
We think you need these skills to ace General Manager - Learn to Swim in London
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see how excited you are about leading a team and making a difference in the community. Share your experiences that highlight your passion for leisure and customer service.
Tailor Your CV: Make sure your CV is tailored to the General Manager position. Highlight relevant experience in leadership, operations, and customer service. We love seeing how your background aligns with what we’re looking for, so don’t hold back!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points where necessary and make sure to proofread for any typos or errors before hitting send!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Leisure People
✨Know Your Venue
Before the interview, take some time to research the leisure venue in Warrington. Familiarise yourself with their services, community involvement, and any recent news. This will show your genuine interest and help you tailor your answers to align with their values.
✨Showcase Your Leadership Skills
Prepare specific examples of how you've successfully led teams in the past. Think about times when you motivated staff, improved customer service, or managed operational challenges. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly.
✨Emphasise Customer Service Excellence
Since this role focuses heavily on customer satisfaction, be ready to discuss your approach to delivering exceptional service. Share anecdotes that highlight your commitment to meeting customer needs and how you’ve handled feedback or complaints effectively.
✨Understand Sales and Growth Strategies
Brush up on sales techniques and strategies for membership growth. Be prepared to discuss how you would drive local sales and retain customers. Having a few ideas ready to share can demonstrate your proactive mindset and understanding of the business side of the role.
