General Manager | Leading Leisure & Hospitality Brand North London - £70,000 OTE
Lead One of the UK's Leading Family Entertainment Venues
Are you an inspiring General Manager with a passion for creating exceptional customer experiences, developing high-performing teams, and driving commercial success?
We're recruiting for an exciting opportunity to lead a flagship, high-volume venue for one of the UK's most recognised names in the family entertainment sector. This is a business that prides itself on delivering outstanding value, memorable experiences, and market-leading customer service-and they're looking for a dynamic leader to help drive the next stage of success.
If you thrive in a fast-paced, customer-focused environment and love motivating teams to perform at their best, we'd love to hear from you.
What's on Offer?
- £55,000 basic salary
- Quarterly performance bonus
- Annual outperformance bonus with realistic OTE of £70,000+
- Enhanced pension scheme
- Life assurance
- Five weeks' holiday
- Save As You Earn (SAYE) share scheme
- Excellent training and development
- Genuine long-term career progression with a market-leading brand
The Role
As General Manager, you'll take full responsibility for the performance of a busy, high-footfall venue, leading from the front to deliver outstanding operational standards, commercial results, and exceptional guest experiences.
You'll inspire and develop a large team, create a positive and engaging culture, and ensure every customer leaves having had a fantastic experience.
What We're Looking For
We're looking for an experienced leader who can demonstrate:
- At least five years' experience as a hands-on General Manager within a fast-paced leisure, hospitality or retail business with turnover exceeding £2 million.
- A proven track record of driving sales, profitability and operational performance.
- Experience managing a business with a significant hospitality or food & beverage operation.
- A passion for developing people, with experience leading, coaching and inspiring teams of around 40 colleagues.
- Positive, energetic and compassionate leadership that creates an engaged, high-performing culture.
- Strong commercial awareness, including extensive P&L ownership and budget management.
- A relentless focus on delivering exceptional customer experiences and achieving outstanding guest satisfaction and NPS scores.
- Flexibility to work shifts, including three weekends out of every four.
Ready for Your Next Challenge?
This is an outstanding opportunity to join an ambitious, people-focused organisation that invests heavily in its leaders and offers genuine opportunities for progression.
Interviews are available immediately, so if you're ready to take the next step in your management career, we'd love to hear from you.
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