At a Glance
- Tasks: Service and maintain high-quality fitness equipment while ensuring customer satisfaction.
- Company: Join a global health and fitness company with a focus on customer delight.
- Benefits: Competitive salary, company vehicle, pension, private healthcare, and 20 days holiday.
- Other info: Enjoy a dynamic work environment with full training and social events.
- Why this job: Make a real impact by delivering world-class customer experiences in the fitness industry.
- Qualifications: Experience in electrical or mechanical fields and strong problem-solving skills.
The predicted salary is between 30000 - 32500 £ per year.
Experienced Field Service Technician based in Liverpool up to £32,500 DOE
Our client is a Global Health & Fitness company who manufacture, sell and service high quality commercial fitness equipment and digital solutions for some of the most iconic ranges of Fitness equipment.
Their promise is to maximize customer delight and trust.
And to go above and beyond to create memorable customer experiences and surpass expectations.
They aim to create strong relationships and lifelong brand advocates by delivering a world-class customer experience.
We are looking for an experienced Field Service Technician who can develop and sustain customer satisfaction and loyalty through exemplary maintenance and repair of all brands.
The Field Service Technician must instill customer confidence in the company' products by providing preventative maintenance parallel with friendly customer support.
Essential Functions / Major Responsibilities
- Service and maintain the company's products at customer locations in assigned region; ensure repairs are carried out following company policies.
- Ensure customer satisfaction by delivering quality and courteous support in a timely manner.
- Ensure all service calls are documented (start to completion) and Service Reports are properly completed and submitted in accordance with established procedures.
- Communicates information regarding product performance and relays field feedback to inside service team
- Maintain van part stock through regular cycle counts, inventory replacement requests and timely paperwork processing.
Return parts with proper documentation and use precautionary procedures to safeguard company parts and equipment.
- Specific Job Requirements
- Strong organizational, communication, problem solving, and analytical skills
- Ability to understand technical documentation
- Possess basic mechanical aptitude
- Safety is everyone's responsibility. Staff are expected to always act in a safe manner and ensure that those around them do not put themselves or others at risk
Education and Experience Requirements
- Preferred electrical or mechanical Experience.
- Prior customer interface experience
- Experience with standard trouble shooting and diagnostic methods for electro/mechanical equipment in the field.
- Strong technical skills required
- PC skills include use of MS -Outlook, MS-Excel and MS-Word use of CRM systems - Training provide.
- Working Conditions
The physical and environmental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work may require
- Bending, stooping, reaching, twisting, lifting, pushing, pulling and moving items - The employee is occasionally required to stand, walk, sit, and reach with hands and arms; and stoop, kneel, crouch, or crawl.
Requires the ability to move around and maneuver products when necessary.
- Occasionally lifts and carries items weighing up to 15 pounds
- Walking and Standing - Requires moving around
- Requires corrected vision and hearing to normal range
- Requires working under stressful conditions or working irregular hours
Benefits
- Basic salary £30,000 to £32,500 depending on experience
- Company vehicle
- Pension
- Full training provided
- Social events
- Private health care scheme an option
- 20 days holiday plus bank holidays
- Monday to Friday role
- Totally remote
- #J-18808-Ljbffr
Field Service Technician Liverpool employer: Leisure People
Join one of the UK's most prestigious private members' clubs as an Executive Housekeeper in Surrey, where you will lead a dedicated team in maintaining exceptional accommodation and hygiene standards. With a focus on employee development, the club offers a supportive work culture that values collaboration and innovation, alongside competitive remuneration and opportunities for career progression within a luxury hospitality environment. Experience the unique advantage of working in a setting that prioritises excellence and sustainability while delivering an unrivalled member experience.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Technician Liverpool
✨Leverage Local Networking Events
Field sales is all about building relationships, so look out for local networking events or industry meetups. These gatherings are prime spots for making connections with potential clients and employers. Bring your A-game and chat about your experiences—first impressions matter!
✨Showcase Your Sales Success Stories
Prepare a couple of solid success stories from your past experiences in sales to share during interviews. Think about specific targets you hit or ways you went above and beyond for your clients. Don't be shy—these stories help illustrate your value to Leisure People as a field sales pro!
✨Scout Out the Competition
Research potential competitors for Leisure People and tailor your approach based on what you find. Understanding their sales strategies will not only help you in interviews, but also give you better talking points when you connect with current employees or industry pros on platforms like LinkedIn.
✨Apply Through Our Website
We know that applying through job boards is tempting, but hitting up Leisure People’s website directly can show your genuine interest. Plus, you might find some hidden gems or roles that haven't been advertised yet. So, make it a priority to check it out!
We think you need these skills to ace Field Service Technician Liverpool
Some tips for your application 🫡
Show Off Your Sales Savvy:For a field-sales role like this one at Leisure People, highlight your previous sales experience prominently on your CV. Use specific numbers to showcase your achievements—think along the lines of 'exceeded sales targets by 20%' or 'expanded client base by 50%'. We want to see your skills in action!
Tailor Your Cover Letter:Your cover letter should reflect not just your enthusiasm for the role at Leisure People, but also your understanding of the field sales landscape. Talk about what strategies you've successfully employed in past positions and how they could translate to success in this new role. This is your chance to shine!
Emphasise Interpersonal Skills:Field sales isn't just about the sale—it's about building relationships. Make sure to highlight your communication and negotiation skills in your application materials. We’re all about someone who can connect with clients, so weave those soft skills into your CV and cover letter.
Proof of Performance:If you have any sales certifications or training, definitely include those in your application. They add credibility and show your commitment to growing your sales skills. We believe in the power of ongoing development, so don’t hesitate to include those details to stand out to us at Leisure People.
How to prepare for a job interview at Leisure People
✨Show Off Your Sales Savvy
Prepare for the interview by brushing up on your knowledge of key sales techniques and terminologies. We can expect to dive into your past sales experiences, so be ready to discuss your approach to prospecting, closing deals, and managing client relationships. A few solid examples of your past successes could really make you stand out!
✨Know Your Product Inside Out
Having a solid understanding of the products or services that Leisure People offers is essential. We want to hear how you would convey the value of these to potential clients and address any common objections they might have. If you can tie your knowledge back to real-life scenarios, that'll make your answers even more compelling!
✨Flex Your Adaptability Muscles
As a full-time field-sales rep, your day can be unpredictable. Be prepared to share how you've adapted your sales strategies to different situations or client needs. We love to hear stories where you’ve had to think on your feet or adjust your pitch mid-meeting—this shows you’re not just a one-size-fits-all salesperson!
✨Plan Your Questions Wisely
At the end of the interview, we'll likely ask if you have any questions for us. Use this opportunity to ask about the sales team's culture and the tools you'll be using out in the field. This not only shows your genuine interest in Leisure People but also helps you get a feel for whether you’d thrive in that environment.
