Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Service and maintain high-quality fitness equipment while ensuring customer satisfaction.
- Company: Join a global health and fitness company with a focus on customer delight.
- Benefits: Competitive salary, company vehicle, private healthcare, and 20 days holiday.
- Why this job: Make a real impact by delivering world-class customer experiences in fitness.
- Qualifications: Experience in electrical or mechanical fields and strong problem-solving skills.
- Other info: Enjoy a remote role with full training and opportunities for social events.
The predicted salary is between 30000 - 32500 £ per year.
Experienced Field Service Technician based in Liverpool up to £32,500 DOE. Our client is a Global Health & Fitness company who manufacture, sell and service high quality commercial fitness equipment and digital solutions for some of the most iconic ranges of fitness equipment. Their promise is to maximize customer delight and trust, creating memorable customer experiences and surpassing expectations.
We are looking for an experienced Field Service Technician who can develop and sustain customer satisfaction and loyalty through exemplary maintenance and repair of all brands. The Field Service Technician must instill customer confidence in the company's products by providing preventative maintenance alongside friendly customer support.
Essential Functions / Major Responsibilities:- Service and maintain the company's products at customer locations in assigned region; ensure repairs are carried out following company policies.
- Ensure customer satisfaction by delivering quality and courteous support in a timely manner.
- Document all service calls (start to completion) and complete Service Reports in accordance with established procedures.
- Communicate information regarding product performance and relay field feedback to inside service team.
- Maintain van part stock through regular cycle counts, inventory replacement requests, and timely paperwork processing.
- Return parts with proper documentation and use precautionary procedures to safeguard company parts and equipment.
- Strong organizational, communication, problem solving, and analytical skills.
- Ability to understand technical documentation.
- Basic mechanical aptitude.
- Safety is everyone's responsibility; staff are expected to act in a safe manner and ensure that those around them do not put themselves or others at risk.
- Preferred electrical or mechanical experience.
- Prior customer interface experience.
- Experience with standard troubleshooting and diagnostic methods for electro/mechanical equipment in the field.
- Strong technical skills required.
- PC skills include use of MS-Outlook, MS-Excel, and MS-Word; use of CRM systems - training provided.
The physical and environmental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work may require bending, stooping, reaching, twisting, lifting, pushing, pulling, and moving items. The employee is occasionally required to stand, walk, sit, and reach with hands and arms; and stoop, kneel, crouch, or crawl. Requires the ability to move around and maneuver products when necessary. Occasionally lifts and carries items weighing up to 15 pounds. Requires corrected vision and hearing to normal range. Requires working under stressful conditions or working irregular hours.
Benefits:- Basic salary £30,000 to £32,500 depending on experience.
- Company vehicle.
- Pension.
- Full training provided.
- Social events.
- Private health care scheme an option.
- 20 days holiday plus bank holidays.
- Monday to Friday role.
- Totally remote.
Interviews immediately.
Field Service Technician in Liverpool employer: Leisure People
Contact Detail:
Leisure People Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Technician in Liverpool
✨Tip Number 1
Get to know the company inside out! Research their products and values, especially how they aim to create memorable customer experiences. This will help you tailor your approach during interviews and show that you're genuinely interested.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for practical assessments! As a Field Service Technician, you might face hands-on tests. Brush up on your troubleshooting skills and be ready to demonstrate your mechanical aptitude in real-time.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can leave a lasting impression. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Field Service Technician in Liverpool
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Field Service Technician role. Highlight your relevant experience, especially in customer service and technical skills. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter should tell us why you're the perfect fit for this position. Share specific examples of how you've delivered exceptional customer experiences in the past. We love a good story!
Show Off Your Technical Skills: Since this role requires strong technical skills, don’t shy away from showcasing your mechanical aptitude and troubleshooting experience. Let us know about any relevant certifications or training you've completed.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Leisure People
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to fitness equipment and maintenance. Familiarise yourself with common troubleshooting methods and be ready to discuss your past experiences in detail. This will show that you’re not just a technician, but someone who understands the ins and outs of the job.
✨Customer Service is Key
Since this role heavily focuses on customer satisfaction, prepare examples of how you've gone above and beyond for customers in previous positions. Think about specific situations where you turned a negative experience into a positive one. This will demonstrate your commitment to creating memorable customer experiences.
✨Be Organised
Showcase your organisational skills by discussing how you manage service calls and documentation. Bring up any systems or processes you’ve used to keep track of repairs and customer interactions. This will highlight your ability to maintain order in a busy field service environment.
✨Safety First
Since safety is a big part of the job, be prepared to talk about how you prioritise safety in your work. Share any relevant experiences where you ensured a safe working environment for yourself and others. This will reflect your understanding of the importance of safety protocols in the field.
