At a Glance
- Tasks: Lead hospitality operations and create a vibrant atmosphere for members and guests.
- Company: Join one of London's top private members sports clubs.
- Benefits: Up to £40,000 salary plus excellent benefits and career growth.
- Other info: Flexible shifts with opportunities to work during peak club activities.
- Why this job: Be the face of the club, enhancing member experiences and hosting exciting events.
- Qualifications: Experience in hospitality and strong interpersonal skills required.
The predicted salary is between 40000 - 40000 € per year.
This is an exciting opportunity for a warm, organised and commercially aware hospitality professional to take a central role in the day-to-day life of one of London's leading private members sports clubs. Reporting to the General Manager, the Hospitality and Member Engagement Manager will oversee the Club's hospitality operation while helping to create a welcoming, vibrant and well-managed environment for members and guests. The role combines hospitality leadership, food and beverage oversight, member engagement, event coordination and committee liaison. The successful candidate will act as a visible host within the Club, building strong relationships, improving the member experience and supporting the Club's ambition to become one of London's premier private members sports clubs.
Key Responsibilities
- Oversee the day-to-day operation of the Club bar, hospitality areas and member-facing service standards.
- Manage the relationship with the outsourced kitchen caterers to ensure members have an attractive menu, offering quality and value.
- Build strong relationships with members, acting as a welcoming host and encouraging greater use of Club facilities.
- Coordinate member events, social activities and tennis-related hospitality in partnership with internal teams and external providers.
- Lead, support and supervise hospitality staff, including rota planning, training, service standards and duty management.
- Work closely with the General Manager, Social Committee, Finance Committee and Operations Committee on events, resourcing, budgets and service delivery.
- Ensure compliance with licensing, health and safety, hygiene, operational records and Club policies.
Ideal Candidate
- Friendly, professional and genuinely member-focused, with strong interpersonal skills.
- Experienced in hospitality, club, leisure, events or food and beverage operations.
- Confident building relationships with members, committees, staff, suppliers and external service providers.
- Well organised, hands-on and able to manage busy periods, particularly during peak Club activity.
- Commercially aware, with an understanding of staffing, stock control, budgets and service performance.
- Flexible to work a mixture of shifts including some evenings and weekends particularly if events are on.
Hospitality and Member Engagement Manager - Sports club employer: Leisure People
Join one of London's premier private members sports clubs as a Hospitality and Member Engagement Manager, where you will thrive in a vibrant and supportive work culture. With a focus on employee growth and development, the club offers excellent benefits and opportunities to engage with members in a dynamic environment, making every day rewarding and meaningful. Located in Fulham, SW London, this role allows you to be at the heart of a community that values hospitality and member experience.
StudySmarter Expert Advice🤫
We think this is how you could land Hospitality and Member Engagement Manager - Sports club
✨Tip Number 1
Network like a pro! Get out there and connect with people in the hospitality and sports club scene. Attend events, join relevant groups, and don’t be shy to introduce yourself. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show your personality! When you get the chance to meet potential employers or team members, let your warm and friendly nature shine through. Remember, they’re looking for someone who can engage with members and create a welcoming atmosphere.
✨Tip Number 3
Be proactive! If you see a club or venue you love, reach out directly. Express your interest in working with them, even if they haven’t advertised a position. A little initiative can go a long way in landing that dream role.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly shows your enthusiasm. Plus, it’s a great way to ensure your application gets seen by the right people.
We think you need these skills to ace Hospitality and Member Engagement Manager - Sports club
Some tips for your application 🫡
Show Your Personality:When writing your application, let your warm and friendly personality shine through. We want to see how you connect with people, so don’t be afraid to share a bit about yourself and your passion for hospitality!
Tailor Your Experience:Make sure to highlight your relevant experience in hospitality and member engagement. We’re looking for someone who understands the ins and outs of club operations, so be specific about your past roles and achievements that align with this position.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to make your key skills and experiences stand out!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity at our sports club.
How to prepare for a job interview at Leisure People
✨Know the Club Inside Out
Before your interview, make sure you research the sports club thoroughly. Understand its values, member demographics, and the types of events they host. This will help you tailor your answers to show how you can enhance their hospitality and member engagement.
✨Showcase Your Interpersonal Skills
As a Hospitality and Member Engagement Manager, strong interpersonal skills are key. Prepare examples from your past experiences where you've successfully built relationships with members or managed teams. This will demonstrate your ability to create a welcoming environment.
✨Be Ready to Discuss Event Coordination
Since event coordination is a big part of the role, come prepared with ideas for member events or social activities. Think about how you would engage members and enhance their experience at the club. This shows your proactive approach and creativity.
✨Understand the Financial Side
Familiarise yourself with basic budgeting and financial management in hospitality. Be ready to discuss how you would manage costs while ensuring quality service. This will highlight your commercial awareness and ability to contribute to the club's success.
