At a Glance
- Tasks: Lead a high-energy venue, ensuring exceptional customer experiences and team performance.
- Company: Join a leading family entertainment brand known for its vibrant culture.
- Benefits: Competitive salary, bonuses, enhanced pension, life assurance, and five weeks' holiday.
- Other info: Great career progression opportunities and immediate interviews available.
- Why this job: Make a real impact in a fast-paced environment while developing your leadership skills.
- Qualifications: Five years of management experience in leisure or hospitality with strong commercial awareness.
General Manager | Leading Leisure & Hospitality Brand North London - £70,000 OTE
Lead One of the UK's Leading Family Entertainment Venues
Are you an inspiring General Manager with a passion for creating exceptional customer experiences, developing high-performing teams, and driving commercial success?
We're recruiting for an exciting opportunity to lead a flagship, high-volume venue for one of the UK's most recognised names in the family entertainment sector. This is a business that prides itself on delivering outstanding value, memorable experiences, and market-leading customer service-and they're looking for a dynamic leader to help drive the next stage of success.
If you thrive in a fast-paced, customer-focused environment and love motivating teams to perform at their best, we'd love to hear from you.
What's on Offer?
- £55,000 basic salary
- Quarterly performance bonus
- Annual outperformance bonus with realistic OTE of £70,000+
- Enhanced pension scheme
- Life assurance
- Five weeks' holiday
- Save As You Earn (SAYE) share scheme
- Excellent training and development
- Genuine long-term career progression with a market-leading brand
The Role
As General Manager, you'll take full responsibility for the performance of a busy, high-footfall venue, leading from the front to deliver outstanding operational standards, commercial results, and exceptional guest experiences.
You'll inspire and develop a large team, create a positive and engaging culture, and ensure every customer leaves having had a fantastic experience.
What We're Looking For
We're looking for an experienced leader who can demonstrate:
- At least five years' experience as a hands-on General Manager within a fast-paced leisure, hospitality or retail business with turnover exceeding £2 million.
- A proven track record of driving sales, profitability and operational performance.
- Experience managing a business with a significant hospitality or food & beverage operation.
- A passion for developing people, with experience leading, coaching and inspiring teams of around 40 colleagues.
- Positive, energetic and compassionate leadership that creates an engaged, high-performing culture.
- Strong commercial awareness, including extensive P&L ownership and budget management.
- A relentless focus on delivering exceptional customer experiences and achieving outstanding guest satisfaction and NPS scores.
- Flexibility to work shifts, including three weekends out of every four.
Ready for Your Next Challenge?
This is an outstanding opportunity to join an ambitious, people-focused organisation that invests heavily in its leaders and offers genuine opportunities for progression.
Interviews are available immediately, so if you're ready to take the next step in your management career, we'd love to hear from you.
General Manager - Competitive Socialising Venue £70,000+ OTE employer: Leisure People
Join one of the UK's most prestigious private members' clubs as an Executive Housekeeper in Surrey, where you will lead a dedicated team in maintaining exceptional accommodation and hygiene standards. With a focus on employee development, the club offers a supportive work culture that values collaboration and innovation, alongside competitive remuneration and opportunities for career progression within a luxury hospitality environment. Experience the unique advantage of working in a setting that prioritises excellence and sustainability while delivering an unrivalled member experience.
StudySmarter Expert Advice🤫
We think this is how you could land General Manager - Competitive Socialising Venue £70,000+ OTE
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Leisure People. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Leisure People
Don't be shy about reaching out to Leisure People directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace General Manager - Competitive Socialising Venue £70,000+ OTE
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Leisure People and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Leisure People
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
