At a Glance
- Tasks: Lead the front-of-house team and ensure exceptional service for members and guests.
- Company: Join a premium fitness club in the heart of London.
- Benefits: Competitive salary, career development, and a vibrant work environment.
- Other info: Flexible shifts and a passion for health and fitness are essential.
- Why this job: Be part of a dynamic team and progress to Operations Manager.
- Qualifications: Experience in hospitality or fitness management with strong leadership skills.
The predicted salary is between 35000 - 35000 £ per year.
We are looking for an experienced and energetic Front of House Manager at one of London's most premium fitness club environments. This is a hands-on leadership role where you will get exposure to supporting all areas of the business with a view to progressing into Operations Manager in the future.
Key Responsibilities
- Lead the day-to-day front-of-house operation, ensuring exceptional service standards for all members and guests.
- Recruit, manage, train and develop the FOH team, including rota management, coaching and performance support.
- Drive commercial performance across food & drink retail and merchandise sales through proactive leadership and upselling initiatives.
- Act as Duty Manager during shifts, taking responsibility for the smooth operation of the club and handling escalated member issues.
- Oversee reception administration including bookings, memberships, payments, enquiries and member account management.
- Maintain high operational standards across the front desk, coordinating with cleaning teams, contractors and internal departments where required.
Person Specification
- Highly presentable with outstanding communication, organisational and customer service skills.
- Previous supervisory or management experience within a premium hospitality, fitness, leisure or hotel environment ideally as a reception Manager or Front of House manager.
- Strong commercial awareness with experience achieving or exceeding sales and performance targets.
- Flexible to work a mixture of shifts including early (6am start), late (9pm finish) and one weekend a month working 8am-4pm.
- Passionate about health and fitness.
Front of House Manager -Luxury Fitness club employer: Leisure People
Join a leading luxury fitness club in the heart of London, where we prioritise exceptional service and employee development. As a Front of House Manager, you will thrive in a dynamic work culture that values teamwork and personal growth, with clear pathways to advance into an Operations Manager role. Enjoy competitive benefits, a vibrant environment, and the opportunity to make a meaningful impact on our members' fitness journeys.
StudySmarter Expert Advice🤫
We think this is how you could land Front of House Manager -Luxury Fitness club
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website. This will help you understand what they value and how you can fit in.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate during the real deal.
✨Tip Number 3
Dress to impress! As a Front of House Manager, first impressions matter. Make sure you look sharp and professional to show you mean business.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds.
We think you need these skills to ace Front of House Manager -Luxury Fitness club
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to inject a bit of your character into your cover letter and CV. Remember, this role is all about exceptional service, so showing your passion for hospitality will definitely catch our eye.
Tailor Your Application:Make sure to tailor your application specifically for the Front of House Manager position. Highlight your relevant experience in premium environments and any leadership roles you've had. We love seeing how your background aligns with what we’re looking for, so don’t hold back on those details!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured CVs and cover letters that are easy to read. Use bullet points where necessary and make sure to highlight your key achievements. This helps us quickly see why you’d be a great fit for our team!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures it gets to the right people. Plus, you’ll find all the info you need about the role and our company there, making it easier for you to tailor your application.
How to prepare for a job interview at Leisure People
✨Know the Club Inside Out
Before your interview, make sure you research the luxury fitness club thoroughly. Understand their services, values, and what sets them apart from other clubs. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Leadership Skills
As a Front of House Manager, you'll be leading a team. Prepare examples of how you've successfully managed teams in the past, focusing on training, development, and performance support. Be ready to discuss specific situations where your leadership made a difference.
✨Demonstrate Commercial Awareness
Since driving commercial performance is key, come prepared with ideas on how to boost sales through upselling initiatives. Think about your previous experiences and how you achieved or exceeded targets, and be ready to share those insights during the interview.
✨Emphasise Your Customer Service Passion
Exceptional service standards are crucial in this role. Be prepared to discuss your approach to customer service and how you handle escalated member issues. Share stories that highlight your communication skills and ability to maintain high operational standards.
