At a Glance
- Tasks: Lead a dynamic team in a fun adventure park, ensuring smooth operations and exceptional guest experiences.
- Company: Thriving adventure park in Esher with a vibrant atmosphere and diverse activities.
- Benefits: Competitive salary, health cash plan, discounts, and free parking.
- Other info: Great career growth opportunities in a fun and energetic setting.
- Why this job: Join a market leader and make a real impact while developing your leadership skills.
- Qualifications: 2+ years management experience in fast-paced leisure, hospitality, or retail environments.
The predicted salary is between 31200 - 31200 £ per year.
We are recruiting for an operations manager to work at a well-established and successful adventure park based in Esher that generates a turnover of £2m per annum. The park has a wide variety of activities including trampolines, a climbing wall, slides, soft play and a café, hosting families and delivering a large number of parties and themed events throughout the year.
We are looking for an inspirational leader and coach who will thrive leading, coaching and developing what is typically a large but relatively young team of staff, many working part-time in a fast-paced and fun environment which at peak times is exceptionally busy with hundreds of parents and children coming through the doors every hour. The ideal candidate would have 2 years + management experience working in a fast-paced leisure, hospitality or retail operation, have a positive and proactive approach and have a strong understanding of how to deliver operational excellence and health and safety compliance in leading and supporting a large team of up to 25 staff working on a busy shift.
You will be working a combination of shifts including 1 in 2 weekends, but your working hours will typically be between 9am and 8pm, so much more favourable than the typical leisure or hospitality operation.
Key responsibilities include:
- Overseeing all operational aspects of the venue, ensuring smooth and efficient daily operations and exceptional guest experiences.
- The ongoing attraction, recruiting, coaching and training of your team with extensive coaching and group training sessions.
- Day-to-day management of the venue when on shift with a key focus on health and safety and delivering the brand standards.
- Responsible for driving income across the key secondary revenue lines – parties, F and B and retail spend.
- Working across all of the departments when required – front of house, café, on the floor and ordering stock/consumables.
- Responsible for dynamic rota management of team members based on footfall, ensuring labour percentages are achieved.
- Develop and execute local sales and marketing plans, including the management of social media.
- Manager and record all incidents and any accidents that may occur whilst on shift.
- Customer facing and highly visible within the role requiring first-class interpersonal and communication skills.
We are looking to offer the successful candidate a basic salary of £31.2K, benefits include a health cash plan, 40% off F and B, free parking on site and friends and family discounts. There are significant opportunities for career development as the company is already a market leader in its sector and continuing to grow rapidly through acquisition. Interviews are immediately available.
Operations Manager in Esher employer: Leisure People
Join a dynamic and thriving adventure park in Esher, where you will lead a vibrant team in a fast-paced environment that prioritises fun and safety. With a competitive salary of £31.2K, generous benefits including a health cash plan and discounts, and ample opportunities for career growth within a rapidly expanding company, this role offers a rewarding experience for those passionate about delivering exceptional guest experiences. Embrace the chance to inspire and develop a young team while enjoying a work-life balance that is more favourable than typical leisure operations.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Manager in Esher
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This way, when you walk into that interview, you can show them you're not just another candidate but someone who genuinely cares about their adventure park.
✨Tip Number 2
Practice your leadership stories! Think of specific examples where you've led a team or solved a problem in a fast-paced environment. We want to hear how you’ve inspired others and delivered operational excellence!
✨Tip Number 3
Be ready to showcase your coaching skills! Since you'll be managing a young team, think about how you can motivate and develop them. Share your ideas on training sessions or team-building activities during the interview.
✨Tip Number 4
Don’t forget to ask questions! Show your interest by asking about their future plans or how they handle busy peak times. It’s a great way to demonstrate your enthusiasm for the role and the company. And remember, apply through our website for the best chance!
We think you need these skills to ace Operations Manager in Esher
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see that you’re genuinely excited about leading a team in a fun and fast-paced environment like ours.
Tailor Your Experience:Make sure to highlight your relevant management experience in leisure, hospitality, or retail. We’re looking for someone who understands operational excellence, so connect your past roles to what we do at the adventure park.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make it easy for us to see why you’d be a great fit for the Operations Manager position.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity.
How to prepare for a job interview at Leisure People
✨Know the Venue Inside Out
Before your interview, make sure you research the adventure park thoroughly. Familiarise yourself with the activities they offer and their operational structure. This will not only show your genuine interest but also help you discuss how your experience aligns with their needs.
✨Showcase Your Leadership Skills
As an Operations Manager, you'll be leading a large team. Prepare examples of how you've successfully managed and developed teams in fast-paced environments. Highlight your coaching techniques and how you've motivated staff to deliver exceptional guest experiences.
✨Emphasise Health and Safety Knowledge
Given the focus on health and safety compliance, be ready to discuss your understanding of relevant regulations and how you've implemented them in previous roles. Share specific instances where you ensured safety standards were met while maintaining operational excellence.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think about potential challenges you might face in this role, such as managing busy shifts or handling customer complaints, and prepare thoughtful responses that demonstrate your proactive approach.
