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- Tasks: Lead a fun family entertainment centre and ensure an amazing customer experience.
- Company: Exciting adventure park in Esher with a focus on family fun.
- Benefits: Competitive salary, performance bonus, 28 days holiday, and career development opportunities.
- Why this job: Join a vibrant team and make a real impact in a growing business.
- Qualifications: 3 years managerial experience in customer-focused environments, ideally in entertainment or hospitality.
- Other info: Dynamic role with opportunities for growth as the business expands.
The predicted salary is between 36000 - 58000 £ per year.
We are looking to recruit a hands-on General Manager to run a successful family entertainment centre/adventure park in Esher.
Key responsibilities include:
- Lead the team to deliver the operational plan and ensure customers have a consistently excellent experience whilst visiting the Centre.
- Be process and systems orientated with a keen eye for delivering labour management, operational detail and health and safety compliance.
- Commercially astute to drive multiple revenue streams including admissions, party bookings and exclusive hire and the cafe.
- Execute local sales and marketing plans, including social media management.
- Enjoy the ongoing coaching and development of your management team and front-line staff.
- Work duty management shifts and a minimum of 1 weekend in 2.
Ideal backgrounds will be:
- 3 years Managerial experience leading a customer focused high footfall business, ideally in family entertainment, health and fitness, hospitality, or retail management with a £1m+ turnover.
- A front of house approach to leading and coaching teams and delivering a great customer experience.
- Have an analytical approach and a passion to be the very best.
- Be first aid qualified and have a strong knowledge of health and safety.
In addition to a competitive basic salary of 45-49K dependent on experience, there is an annual performance related bonus of 10%, 28 days holiday per annum, cash plan benefit scheme and free parking on site. There are also excellent opportunities to develop your career as the business continues to expand throughout the country.
Due to the anticipated high level of interest in this opportunity only those candidates meeting the criteria will be contacted.
General Manager in Esher employer: Leisure People
Contact Detail:
Leisure People Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land General Manager in Esher
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This will help you tailor your approach and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. A friendly chat can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions and scenarios related to the role. Think about how your experience aligns with their needs, especially around customer service and operational management.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the position. Plus, it keeps you on their radar!
We think you need these skills to ace General Manager in Esher
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the General Manager role. Highlight your managerial experience and any relevant achievements in customer-focused environments. We want to see how your background aligns with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your passion for family entertainment and your approach to leading teams. Let us know why you’re the perfect fit for our adventure park!
Showcase Your Skills: Be sure to mention your skills in operational management, health and safety compliance, and revenue generation. We’re looking for someone who can drive results, so don’t hold back on your successes!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get you one step closer to joining our team!
How to prepare for a job interview at Leisure People
✨Know Your Numbers
As a General Manager, you'll need to demonstrate your understanding of financials. Brush up on key metrics like revenue streams and operational costs. Be ready to discuss how you've driven profitability in previous roles.
✨Showcase Your Leadership Style
Prepare examples that highlight your hands-on leadership approach. Talk about how you've successfully coached teams and improved customer experiences. Use specific instances where your management style made a difference.
✨Health and Safety Savvy
Since health and safety compliance is crucial, be prepared to discuss your qualifications and experience in this area. Share any relevant certifications and how you've implemented safety protocols in past positions.
✨Marketing Mindset
Familiarise yourself with local sales and marketing strategies, especially in social media. Bring ideas to the table about how you could enhance the Centre's visibility and attract more visitors. Show them you're not just a manager, but a marketer too!