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- Tasks: Lead a dynamic casino environment, ensuring exceptional customer experiences and team performance.
- Company: Join one of the UK's largest gaming groups with exciting venues and entertainment options.
- Benefits: Enjoy a competitive salary, car allowance, bonuses, private medical care, and generous holidays.
- Why this job: Be part of a thriving industry with major investments and opportunities for career growth.
- Qualifications: Proven leadership in high-volume retail or hospitality; creative and results-driven mindset required.
- Other info: This role offers a pathway to becoming a General Manager in a vibrant casino setting.
The predicted salary is between 44000 - 66000 £ per year.
Designate General Manager
Aberdeen c55k basic + 5.6K car allowance + performance related bonus
We are looking for a Designate General Manager to join one of the largest and most successful gaming groups within the UK. As a Designate General Manager, you will be supported through a comprehensive training and induction programme, and once ready will take up the role of General Manager within one of their Casinos in Scotland, most likely in Aberdeen. We are keen to hear from candidates who have a proven track record as a leader within a high-volume superstore/large format retail store, or a leading leisure or hospitality business, and who enjoys the variety and excitement of working within the fast-paced environment of a 24hr gaming and entertainment business. Every Casino is a prestigious leisure destination with bars, restaurants, and a wide range of entertainment options.
It is a fantastic time to join this business with major capital investment and innovation going into the venues at a time of unprecedented opportunity within the sector. If you are obsessed with delivering customer excellence and ensuring your customers and team are at the heart of what you do, then this could be the start of an exciting and rewarding career for you.
Responsibilities:
- Ensure that the casino culture instils responsible gambling at its heart.
- Creating amazing experiences for the customers on every visit, establishing the venue as the destination of choice.
- Building and promoting an inclusive, trusting, and high-performance culture.
- Coaching, mentoring and inspiring your team to maximise their potential.
- Proactively review customer insights data and key drivers of engagement.
- Implement a proactive sales strategy to continue to drive revenue growth across F&B, Gaming, & Entertainment.
- Create innovative experiences and events across all customer segments.
- Be fully accountable for health and safety, operational compliance and industry best practice.
Minimum Requirements:
Interested candidates must also be able to demonstrate the following attributes:
- Have a proven track record delivering exceptional commercial results in a significant service-driven business.
- Be comfortable driving change and positively influencing at every level within the business.
- Be a creative thinker who constantly looks for improvement and innovation across your P&L.
You will be brought into the business as a designate on a salary of 55K plus a 5.6K car allowance. As a GM, you will also be able to participate in venue generated tips. Driven through your leading of the venue performance, there is also an opportunity to earn a substantial bonus of up to 30% of the basic salary. Other significant benefits also include private medical care, a company pension contribution of up to 10%, life assurance and 33 days holidays.
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Designate General Manager employer: Leisure People
Contact Detail:
Leisure People Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Designate General Manager
✨Tip Number 1
Familiarize yourself with the gaming and entertainment industry, especially in Scotland. Understanding the local market trends and customer preferences will give you an edge during interviews.
✨Tip Number 2
Highlight your leadership experience in high-volume environments. Be ready to share specific examples of how you've successfully managed teams and driven performance in previous roles.
✨Tip Number 3
Demonstrate your commitment to customer excellence. Prepare to discuss innovative strategies you've implemented to enhance customer experiences and engagement in past positions.
✨Tip Number 4
Showcase your ability to drive change and influence at all levels. Think of instances where you've positively impacted company culture or operational practices, as this aligns with the role's responsibilities.
We think you need these skills to ace Designate General Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your leadership experience in high-volume retail or hospitality settings. Emphasize any achievements that demonstrate your ability to drive commercial results and improve customer experiences.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the gaming and entertainment industry. Discuss how your background aligns with the responsibilities of the Designate General Manager role and your commitment to delivering customer excellence.
Showcase Relevant Skills: Highlight specific skills that are crucial for the role, such as team coaching, operational compliance, and innovative thinking. Provide examples of how you've successfully implemented these skills in previous positions.
Research the Company: Familiarize yourself with the company's culture, values, and recent developments in the gaming sector. This knowledge will help you tailor your application and prepare for potential interview questions.
How to prepare for a job interview at Leisure People
✨Show Your Leadership Skills
As a Designate General Manager, demonstrating your leadership experience is crucial. Share specific examples of how you've successfully led teams in high-pressure environments, particularly in retail or hospitality.
✨Emphasize Customer Excellence
Highlight your commitment to customer service. Discuss strategies you've implemented to enhance customer experiences and how you ensure that both customers and team members are prioritized in your decision-making.
✨Be Ready to Discuss Change Management
Prepare to talk about times when you've driven change within an organization. Companies value candidates who can positively influence others and adapt to new challenges, so share your experiences in leading successful transformations.
✨Demonstrate Your Creative Thinking
Since innovation is key in this role, come equipped with ideas on how to improve operations or customer engagement. Discuss any past initiatives you've led that resulted in significant improvements or revenue growth.
