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- Tasks: Lead and inspire teams to create magical customer experiences at a historical attraction.
- Company: Join a large, inclusive organisation dedicated to enriching community lives through leisure.
- Benefits: Enjoy 25 days leave, health cash plans, discounts, and a supportive work environment.
- Why this job: Be part of a fun culture while developing your career towards General Manager.
- Qualifications: Proven leadership in service management within leisure, tourism, or hospitality sectors required.
- Other info: Must be local to Basingstoke and available for occasional evenings and weekends.
The predicted salary is between 32000 - 40000 £ per year.
Customer Experience Manager/Deputy General Manager – Leisure Attraction – Basingstoke – Up to £40,000 + Excellent benefits We are looking for a charismatic organised leader with some sparkle to sprinkle over the service and operational teams and provide a magical and seamless customer experience at this wonderful historical leisure attraction in Basingstoke. Key responsibilities: Recruit, coach and inspire the service teams to deliver an incredible customer experience. Ensure secondary spend opportunities are maximised across retail, food and beverage and events through upselling and promotions. Manage the day-to-day operations of the venue, ensuring it is clean, safety compliant and in good working order. Manage the venue through the seasonal peaks and troughs of trading, ensuring you have the right people in the right places to improve the customer experience and maximise revenue opportunities. Act as the General Manager in their absence including every other weekend. Support the General Manager on developing the overall business strategy. Benefits Opportunity to develop and evolve the role further. Ongoing mentoring and development to support with future advancement to General Manager in the wider business. Working for a large, supportive, inclusive, fun organisation with a genuine purpose to enrich the lives of the communities they serve. 5% employee/7.5% employer pension 25 days annual leave plus bank holidays Life assurance 3x annual salary Health cash plan. Discounts on retail, leisure, going out and holidays Generous occupational maternity, paternity, adoption and sick pay. Working a 37-hour week mainly 9-5 The person Outstanding leadership skills; experienced in coaching, developing, inspiring, influencing, and driving performance of service and operational teams. Service and Operational Management experience within leisure, tourism, retail or hospitality industry possibly as a Deputy General Manager, Operations Manager, Guest Experience Manager, Service Manager, Customer Trading Manager or Store Manager. Experience in driving income by delivering a superior customer experience. Have your own transport or living local to Basingstoke. Able to work the odd evening for a big event and every other weekend. Ideally have an interest in arts, heritage, and culture and enriching the lives of whole communities. For further information, please click apply with your CV we will be in touch promptly if you have the right level of experience. #J-18808-Ljbffr
Customer Experience Manager - Visitor Attraction employer: Leisure People
Contact Detail:
Leisure People Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Manager - Visitor Attraction
✨Tip Number 1
Familiarise yourself with the specific leisure attraction in Basingstoke. Understanding its history, values, and customer demographics will help you tailor your approach during interviews and demonstrate your genuine interest in enhancing the customer experience.
✨Tip Number 2
Network with current or former employees of the attraction. They can provide valuable insights into the company culture and expectations, which can help you align your experiences and skills with what they are looking for in a Customer Experience Manager.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully led teams in previous roles. Highlight your leadership style and how it has positively impacted customer satisfaction and operational efficiency, as these are key aspects of the role.
✨Tip Number 4
Showcase your passion for arts, heritage, and culture during your interactions. This role requires someone who is not only skilled but also genuinely interested in enriching the community, so let that enthusiasm shine through in conversations.
We think you need these skills to ace Customer Experience Manager - Visitor Attraction
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your leadership skills and experience in service and operational management. Use specific examples from your previous roles that demonstrate your ability to inspire and develop teams.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer experience and your interest in arts, heritage, and culture. Mention how your background aligns with the responsibilities of the Customer Experience Manager role.
Highlight Relevant Experience: In your application, emphasise any experience you have in driving income through superior customer experiences. Include metrics or achievements that illustrate your success in previous positions.
Show Enthusiasm for the Role: Convey your excitement about the opportunity to work at a historical leisure attraction. Discuss how you can contribute to enriching the lives of the community and enhancing the overall visitor experience.
How to prepare for a job interview at Leisure People
✨Show Your Leadership Skills
As a Customer Experience Manager, you'll need to demonstrate your outstanding leadership abilities. Prepare examples of how you've successfully coached and inspired teams in previous roles, focusing on specific outcomes that improved customer experiences.
✨Understand the Business Strategy
Familiarise yourself with the company's overall business strategy and be ready to discuss how you can contribute to it. Think about ways you can enhance revenue through upselling and promotions, and be prepared to share your ideas during the interview.
✨Highlight Relevant Experience
Make sure to highlight your experience in service and operational management within leisure, tourism, or hospitality. Be specific about your past roles and how they relate to the responsibilities of this position, especially in driving income through superior customer experiences.
✨Express Your Passion for Community Enrichment
Since the role involves enriching the lives of communities, express your genuine interest in arts, heritage, and culture. Share any relevant experiences or initiatives you've been involved in that align with this purpose, as it will resonate well with the interviewers.
