At a Glance
- Tasks: Lead food & beverage strategy and operations across diverse venues.
- Company: Ambitious sports and hospitality operator in Greater London/Home Counties.
- Benefits: Competitive salary, 30% bonus, and excellent benefits.
- Other info: Join an executive team focused on organisational excellence and transformation.
- Why this job: Shape the future of sports and hospitality while driving growth and innovation.
- Qualifications: Senior operational leadership experience in multi-site leisure or hospitality.
The predicted salary is between 59576 - 68231 £ per year.
- Chief Operations Officer - Sports & Hospitality operator
- Greater London/Home Counties
- £96,000+30% bonus+ excellent benefits
We are looking for a Chief Operations Officer for an ambitious southeast England based sports and hospitality operator who provide sports, membership, food & beverage, functions, events and retail in some incredibly diverse venues predominantly within commuting distance of the M25.
Reporting into the CEO, this newly created post will take the lead on developing their food and beverage offering, operating standards and facilities management of their venues and will sit on the executive team to help shape the next phase of their growth journey.
Key Responsibilities
- Develop and deliver a group-wide food & beverage strategy that drives revenue growth, profitability and customer satisfaction across all sites.
- Lead food & beverage operations by establishing consistent service standards, operational procedures and best practice across the portfolio.
- Oversee menu development, pricing, supplier strategy, and procurement
- Lead the strategic management of facilities, CAPX projects, maintenance programmes, compliance and estate performance across all venues.
- Oversee the performance of the Group Chef Manager and Group Facilities Manager, providing strategic leadership and support.
- Partner with General Managers and Executive Team colleagues to deliver operational excellence, commercial performance and organisational objectives.
- Manage operational budgets, identify opportunities for cost efficiencies and revenue growth, and foster a culture of accountability, collaboration and continuous improvement.
- The ideal candidate
- An engaging and influential leadership style with the ability to develop high-performing teams and build strong relationships across a diverse organisation.
- Significant senior operational leadership experience at Director, Group, COO or equivalent level within a multi-site leisure, sports, hospitality or contract catering business.
- A proven track record of leading food & beverage operations and delivering measurable commercial and operational improvements.
- Strong experience managing facilities, estates or property operations including project management of CAPX projects.
- Demonstrable success leading organisational change, operational transformation and business growth.
- Excellent commercial, financial and strategic planning skills, supported by a data-driven approach to decision making.
- Ideally experience within a membership club environment such as private members, tennis, golf or sports club.
- Have your own transport and living within easy reach of the M25 for regular site visits.
For more information, please click apply and we will be in touch if you have the right level of experience.
#J-18808-Ljbffr
Chief Operations Officer - Sports & Hospitality employer: Leisure People
Join one of the UK's most prestigious private members' clubs as an Executive Housekeeper in Surrey, where you will lead a dedicated team in maintaining exceptional accommodation and hygiene standards. With a focus on employee development, the club offers a supportive work culture that values collaboration and innovation, alongside competitive remuneration and opportunities for career progression within a luxury hospitality environment. Experience the unique advantage of working in a setting that prioritises excellence and sustainability while delivering an unrivalled member experience.
StudySmarter Expert Advice🤫
We think this is how you could land Chief Operations Officer - Sports & Hospitality
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Leisure People. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Leisure People
Don't be shy about reaching out to Leisure People directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Chief Operations Officer - Sports & Hospitality
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Leisure People and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Leisure People
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
