At a Glance
- Tasks: Lead a vibrant team to deliver exceptional customer experiences and drive sales.
- Company: Join one of the UK's leading entertainment brands with a strong focus on talent development.
- Benefits: Earn up to £40,000 with bonuses, discounts, and 28 days holiday.
- Other info: Immediate interviews available; great opportunities for career progression.
- Why this job: Take your management career to the next level in a dynamic, fast-paced environment.
- Qualifications: Experience in hospitality or leisure management with a passion for customer service.
Deputy General Manager
Cheltenham | Up to £32,000 Basic + Bonus | OTE £40,000
Ready to take the next step in your management career?
Are you an experienced hospitality or leisure manager looking to join one of the UK's leading entertainment brands? Do you thrive in a fast-paced, customer-focused environment where no two days are the same?
We're recruiting a Deputy General Manager to join one of the UK's most successful leisure operators at their flagship venue in Cheltenham. This is an exciting opportunity to join a business renowned for developing talent, rewarding performance, and promoting from within.
If you're ambitious, commercially minded and passionate about delivering exceptional guest experiences, this could be the career move you've been looking for.
About the Company
Our client is one of the UK's best-loved leisure brands, offering a unique mix of entertainment, gaming, food and drink, parties and family fun. With venues across the UK and a strong reputation for investing in their people, they provide genuine opportunities to progress into General Manager and beyond.
This is a vibrant, energetic environment where great customer service, teamwork and commercial success go hand in hand.
The Role
As Deputy General Manager, you'll play a pivotal role in the day-to-day leadership of the business, supporting the General Manager to deliver outstanding customer experiences and strong commercial results.
Your responsibilities will include:
- Leading from the front to ensure every customer has an exceptional visit.
- Coaching, developing and inspiring your management team to perform at their best.
- Maintaining high operational standards, ensuring the venue is clean, safe and fully operational.
- Driving sales across multiple revenue streams and implementing local business initiatives.
- Managing budgets, banking, stock control and financial performance.
- Supporting a culture of high performance, engagement and accountability.
- Working a flexible shift pattern, including evenings and three weekends out of every four.
What's in it for you?
In addition to a basic salary of up to £32,000, you'll benefit from an excellent bonus package, taking your realistic earnings to around £40,000.
You'll also receive:
- Monthly performance bonus of £200
- Annual performance bonus of up to £8,000
- 40-hour contract with additional pay for extra shifts
- One weekend in four off
- 50% off food while on shift
- 30% discount on food and drink for you and up to five friends
- Free games vouchers every month
- 28 days holiday, increasing with service
- Optional pension scheme
- Healthcare cash plan
- Employee Assistance Programme for you and your family
- Enhanced maternity, paternity, adoption and shared parental leave
- Long service awards
- Access to industry-leading management training and apprenticeship programmes
- A £15 donation to Barnardo's when you complete your induction
About You
We're looking for an energetic, hands-on leader who loves developing people and creating memorable customer experiences.
You'll ideally have:
- Management experience in a fast-paced customer-facing environment such as hospitality, leisure, restaurants, bars, hotels, health & fitness, visitor attractions or late-night entertainment.
- Strong food and beverage management experience within a high-volume operation.
- At least three years' people management experience with key-holder responsibilities.
- Experience in roles such as Deputy Manager, Assistant Manager, Operations Manager, Restaurant Manager, Club Manager, Store Manager, Trading Manager or Centre Manager.
- Commercial awareness with a proven track record of driving sales and growing revenue.
- A positive attitude, plenty of energy and a passion for leading successful teams.
Interviews are available immediately
Deputy General Manager in Cheltenham employer: Leisure People
Join one of the UK's most prestigious private members' clubs as an Executive Housekeeper in Surrey, where you will lead a dedicated team in maintaining exceptional accommodation and hygiene standards. With a focus on employee development, the club offers a supportive work culture that values collaboration and innovation, alongside competitive remuneration and opportunities for career progression within a luxury hospitality environment. Experience the unique advantage of working in a setting that prioritises excellence and sustainability while delivering an unrivalled member experience.
StudySmarter Expert Advice🤫
We think this is how you could land Deputy General Manager in Cheltenham
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Leisure People. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Leisure People
Don't be shy about reaching out to Leisure People directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Deputy General Manager in Cheltenham
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Leisure People and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Leisure People
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
