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- Tasks: Service and maintain high-quality fitness equipment while ensuring customer satisfaction.
- Company: Join a global leader in health and fitness with a focus on customer delight.
- Benefits: Competitive salary, company vehicle, private healthcare, and 20 days holiday.
- Why this job: Make a real impact by delivering world-class customer experiences in fitness.
- Qualifications: Experience in electrical or mechanical fields and strong communication skills.
- Other info: Enjoy a remote role with full training and excellent career growth opportunities.
The predicted salary is between 30000 - 32500 £ per year.
Experienced Field Service Technician based in Carlisle up to £32,500 DOE. Our client is a Global Health & Fitness company who manufacture, sell and service high quality commercial fitness equipment and digital solutions for some of the most iconic ranges of fitness equipment. Their promise is to maximize customer delight and trust, creating memorable customer experiences and surpassing expectations.
We are looking for an experienced Field Service Technician who can develop and sustain customer satisfaction and loyalty through exemplary maintenance and repair of all brands. The Field Service Technician must instill customer confidence in the company's products by providing preventative maintenance alongside friendly customer support.
Responsibilities:- Service and maintain the company's products at customer locations in assigned region; ensure repairs are carried out following company policies.
- Ensure customer satisfaction by delivering quality and courteous support in a timely manner.
- Document all service calls (start to completion) and complete Service Reports in accordance with established procedures.
- Communicate information regarding product performance and relay field feedback to inside service team.
- Maintain van part stock through regular cycle counts, inventory replacement requests, and timely paperwork processing.
- Return parts with proper documentation and use precautionary procedures to safeguard company parts and equipment.
- Strong organizational, communication, problem solving, and analytical skills.
- Ability to understand technical documentation.
- Possess basic mechanical aptitude.
- Safety is everyone's responsibility; staff are expected to always act in a safe manner.
- Preferred electrical or mechanical experience.
- Prior customer interface experience.
- Experience with standard troubleshooting and diagnostic methods for electro/mechanical equipment in the field.
- Strong technical skills required.
- PC skills include use of MS-Outlook, MS-Excel, and MS-Word; use of CRM systems - training provided.
The physical and environmental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work may require bending, stooping, reaching, twisting, lifting, pushing, pulling, and moving items. The employee is occasionally required to stand, walk, sit, and reach with hands and arms; and stoop, kneel, crouch, or crawl. Requires the ability to move around and maneuver products when necessary. Occasionally lifts and carries items weighing up to 15 pounds. Requires corrected vision and hearing to normal range. Requires working under stressful conditions or working irregular hours.
Benefits:- Basic salary £30,000 to £32,500 depending on experience.
- Company vehicle.
- Pension.
- Full training provided.
- Social events.
- Private health care scheme an option.
- 20 days holiday plus bank holidays.
- Monday to Friday role.
- Totally remote.
Interviews immediately.
Field Service Technician in Carleton employer: Leisure People
Contact Detail:
Leisure People Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Technician in Carleton
✨Tip Number 1
Get to know the company inside out! Research their products and values, especially how they aim to create memorable customer experiences. This will help you tailor your conversations during interviews and show that you're genuinely interested.
✨Tip Number 2
Practice your technical skills! Brush up on your mechanical and electrical knowledge, as well as troubleshooting methods. Being able to demonstrate your expertise in these areas can really set you apart from other candidates.
✨Tip Number 3
Show off your customer service skills! Think of examples where you've gone above and beyond for a customer. This is key for a Field Service Technician role, so be ready to share those stories during your interview.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace Field Service Technician in Carleton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Field Service Technician role. Highlight your relevant experience, especially in customer service and technical skills. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background aligns with our mission of maximising customer delight. Keep it friendly and professional.
Showcase Your Problem-Solving Skills: In your application, don’t forget to mention specific examples where you've successfully solved problems or improved customer satisfaction. We love seeing how you’ve gone above and beyond in previous roles!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Leisure People
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to fitness equipment and maintenance. Familiarise yourself with common troubleshooting methods and be ready to discuss your past experiences in the field. This will show that you’re not just a candidate, but someone who understands the ins and outs of the job.
✨Customer Service is Key
Since this role heavily focuses on customer satisfaction, prepare examples of how you've gone above and beyond for customers in previous positions. Think about specific situations where you turned a negative experience into a positive one. This will demonstrate your commitment to creating memorable customer experiences.
✨Be Organised
The job requires strong organisational skills, so come prepared with a plan for how you manage your time and tasks. You might want to share how you keep track of service calls and documentation. Showing that you have a system in place will reassure them that you can handle the responsibilities of the role.
✨Ask Smart Questions
Prepare thoughtful questions about the company’s products and their approach to customer service. This not only shows your interest in the role but also gives you insight into their expectations. For example, ask about the types of challenges their technicians face or how they measure customer satisfaction.
