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- Tasks: Lead a team to deliver exceptional spa experiences and manage daily operations.
- Company: Join a leading health and wellness group with luxurious spas.
- Benefits: Enjoy flexible hours, free gym membership, and generous discounts on treatments.
- Why this job: Shape unforgettable spa journeys in a high-end environment while developing your career.
- Qualifications: NVQ Level 2 & 3 Beauty Therapy qualification and strong customer service skills.
- Other info: Dynamic role with opportunities for personal growth and team collaboration.
The predicted salary is between 31200 - 46800 £ per year.
Are you passionate about wellness and exceptional customer service? Do you thrive on leading teams to deliver outstanding guest experiences? Our client is a group of nationwide state‑of‑the‑art health clubs with luxurious spas. They are looking for an experienced and motivated Spa Manager to join their team.
Your Perks:
- Complimentary lunch or breakfast
- Flexible working schedule
- 28 days annual leave, increasing with length of service
- Free gym membership
- Complimentary gym membership for a nominated person (after 2 years' service)
- Discounted spa treatments - 30%
- Discounted spa retail - 20% on premium skincare products
- Discounted food and beverages - 50% café/bar discount
- Career and personal development training
- Mental health, wellbeing and EAP services
- Length of service awards
- Staff awards and performance bonuses
- Discounts on entertainment and shopping
A Typical Day as a Spa Manager:
- Oversee the daily operation of the spa, ensuring a seamless, luxurious and relaxing experience for all guests
- Lead, motivate and manage a team of qualified therapists and support staff
- Develop and implement strategies to maximise spa revenue and enhance client satisfaction
- Deliver a range of spa treatments when required, including massages, facials, manicures and pedicures, tailored to individual guest needs
- Maintain the highest standards of cleanliness, safety and customer service
- Manage budgets, inventory and staff scheduling to ensure efficient operations
- Foster a positive, collaborative working environment that supports professional growth and development
What We're Looking For:
- NVQ Level 2 & 3 Beauty Therapy qualification (or equivalent)
- KPI-driven with a strong focus on results
- Dynamic interpersonal skills with a customer‑centric approach
- Excellent written and verbal communication skills, confident engaging with clients in person, by phone and via email
- Proven experience delivering exceptional customer service
- Ability to manage multiple priorities with flexibility and initiative
- Strong decision‑making and problem‑solving skills
- Previous experience managing a team with a passion for people development
- Ability to build rapport, trust and credibility
- Flexibility to work weekends and holidays
Desirable:
- Knowledge of premium spa brands and treatments, including ELEMIS
Why Join Us?
This organisation is a recognised leader in the health and wellness industry, committed to excellence, innovation and premium guest experiences. Their luxurious spas provide a tranquil escape for members and guests, while offering rewarding and progressive career opportunities for employees. As a Spa Manager, you will play a key role in shaping unforgettable spa journeys and leading a passionate team in a high‑end environment. Ready to take the next step in your career? Apply now and become part of a team where wellness, luxury and people come first.
Spa Manager in Birmingham employer: Leisure People
Contact Detail:
Leisure People Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Spa Manager in Birmingham
✨Tip Number 1
Network like a pro! Reach out to your connections in the wellness and spa industry. Attend local events or workshops to meet potential employers and show them your passion for exceptional customer service.
✨Tip Number 2
Showcase your skills! Prepare a portfolio that highlights your experience in managing teams and delivering outstanding guest experiences. Include any relevant certifications, like your NVQ qualifications, to impress hiring managers.
✨Tip Number 3
Be proactive! Don’t just wait for job postings. Reach out directly to spas and health clubs you admire. Express your interest in working with them and share how you can contribute to their success.
✨Tip Number 4
Apply through our website! We make it easy for you to find your dream job as a Spa Manager. Plus, you’ll get the latest updates on openings and exclusive opportunities tailored just for you.
We think you need these skills to ace Spa Manager in Birmingham
Some tips for your application 🫡
Show Your Passion: Let your love for wellness and customer service shine through in your application. We want to see how you connect with the spa environment and your enthusiasm for creating exceptional guest experiences.
Tailor Your CV: Make sure your CV highlights relevant experience, especially in managing teams and delivering top-notch customer service. We’re looking for specific examples that demonstrate your skills and achievements in similar roles.
Craft a Compelling Cover Letter: Your cover letter is your chance to tell us why you’re the perfect fit for the Spa Manager role. Share your vision for the spa and how you plan to lead your team to success. Keep it engaging and personal!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about the process!
How to prepare for a job interview at Leisure People
✨Know Your Spa Treatments
Make sure you brush up on the various spa treatments and services offered by the company. Being able to discuss specific treatments, like massages or facials, and how they can be tailored to individual guest needs will show your passion for wellness and customer service.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Think about times when you motivated staff or improved team performance. This is crucial as the role requires managing a team of qualified therapists and support staff.
✨Demonstrate Customer-Centric Thinking
Be ready to share instances where you went above and beyond for a customer. Highlight your ability to build rapport and trust with clients, as this is key to delivering exceptional guest experiences in a luxury spa environment.
✨Understand the Business Side
Familiarise yourself with basic budgeting and inventory management principles. The role involves managing budgets and ensuring efficient operations, so showing that you understand these aspects will set you apart from other candidates.
