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- Tasks: Lead a vibrant leisure centre, managing teams and enhancing customer experiences.
- Company: Join a progressive Leisure Trust dedicated to community health and well-being.
- Benefits: Enjoy 21 days leave, free gym membership, and professional development opportunities.
- Why this job: Make a real difference in your community while advancing your career in leisure management.
- Qualifications: Experience in venue operations and team leadership; fitness management background preferred.
- Other info: Dynamic role with flexible shifts and excellent growth potential.
The predicted salary is between 31000 - 41000 £ per year.
We are looking for a Leisure Centre Manager to assume responsibility for a modern state-of-the-art sports, leisure and fitness centre in Stechford, East Birmingham. This high usage centre attracts the whole family with multiple pools, an extensive aquatics programme, large gym, junior and adult studio timetable, multi-use sports hall with numerous clubs and holiday programmes. You would be working for an ambitious progressive Leisure Trust who are on a mission to increase the health, well-being and physical activity levels of the communities they serve. They continue to invest in their teams, their facilities and services, and are adding more centres to their portfolio so this is a fantastic opportunity to develop and advance your career in the future.
Overview of the role:
- Lead and manage the Duty Manager teams, including recruitment, development, and performance management.
- Take responsibility for the day-to-day operations and health and safety of the centre to ensure it is clean, safe, compliant and in great working order.
- Work with the fitness and aquatics teams to improve the customer experience, customer acquisition and customer retention.
- Support with managing the budgets and delivering the business plan.
- Handle customer enquiries, complaints and ensure high levels of service delivery.
- Work a range of shifts including one early a week, one late a week, several mid shifts for management/admin and working one weekend a month.
Benefits:
- 21 days annual leave plus Bank Holidays + your birthday off.
- Up to 6% employer matched pension contribution.
- Free on-site carpark.
- Free gym membership and big discounts on clubs, programmes, F&B and retail.
- Ongoing investment into your professional development with additional qualifications and courses and advancement opportunities.
The ideal candidate:
- Passionate about delivering a great customer experience and increasing the health and wellbeing of your community.
- Comprehensive experience in managing multi-faceted venue operations including health and safety and swimming pool operations.
- Experience in coaching, developing, leading and organising large teams.
- Fitness/Leisure Management industry experience possibly as a Club Manager, Centre Manager or Deputy General Manager, Operations Manager or Head of ready for the next step.
- Hold your National Pool Lifeguard, First Aid at Work and pool plant operators' qualifications OR willing to undertake them through the company as part of the onboarding process.
- Have your own transport or live close to Stechford East Birmingham for easy access to the centre on a shift basis.
For more information, please click apply and we will be in contact with you promptly if you have the right level of experience.
Leisure Centre Manager - Stechford in Birmingham employer: Leisure People
Contact Detail:
Leisure People Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Leisure Centre Manager - Stechford in Birmingham
✨Tip Number 1
Get to know the centre! Before your interview, visit the leisure centre in Stechford. Familiarise yourself with the facilities and programmes they offer. This shows your genuine interest and helps you tailor your answers to what they value.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for the interview process. It’s a great way to get insider info and make a good impression.
✨Tip Number 3
Prepare for situational questions! Think of examples from your past experiences where you’ve successfully managed teams or improved customer satisfaction. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. Mention something specific from your conversation to remind them of your enthusiasm and fit for the role. Plus, it keeps you on their radar!
We think you need these skills to ace Leisure Centre Manager - Stechford in Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Leisure Centre Manager role. Highlight your management experience, especially in multi-faceted venue operations, and any relevant qualifications you hold.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share your passion for improving community health and well-being, and explain how your background makes you the perfect fit for our ambitious Leisure Trust.
Showcase Your Leadership Skills: In your application, emphasise your experience in leading and developing teams. We want to see how you've successfully managed staff and improved customer experiences in previous roles.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity to advance your career with us.
How to prepare for a job interview at Leisure People
✨Know the Centre Inside Out
Before your interview, make sure you research the leisure centre thoroughly. Familiarise yourself with its facilities, programmes, and community initiatives. This will not only show your genuine interest but also help you discuss how you can contribute to enhancing customer experience and community health.
✨Showcase Your Leadership Skills
As a Leisure Centre Manager, you'll be leading teams. Prepare examples of how you've successfully managed teams in the past, focusing on recruitment, development, and performance management. Highlight any specific challenges you faced and how you overcame them to improve team dynamics and service delivery.
✨Emphasise Health and Safety Knowledge
Given the importance of health and safety in this role, be ready to discuss your experience with compliance and safety protocols. If you have relevant qualifications like the National Pool Lifeguard or First Aid at Work, mention them. If not, express your willingness to obtain these certifications through the company.
✨Prepare for Customer Scenarios
Think about potential customer enquiries or complaints you might encounter in this role. Prepare responses that demonstrate your problem-solving skills and commitment to delivering excellent customer service. This will show that you're ready to handle the day-to-day operations effectively.
