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- Tasks: Lead a vibrant sports and leisure centre, ensuring top-notch operations and customer satisfaction.
- Company: Join a progressive Leisure Trust dedicated to community health and well-being.
- Benefits: Enjoy 21 days leave, free gym membership, and ongoing professional development.
- Why this job: Make a real difference in your community while advancing your career in a dynamic environment.
- Qualifications: Experience in venue management and a passion for fitness and customer service.
- Other info: Flexible shifts and opportunities for further qualifications await you!
The predicted salary is between 31000 - 43000 £ per year.
We are looking for a Centre Manager to assume responsibility for a state-of-the-art sports, leisure and fitness centre in Northfield, Birmingham. This high usage centre attracts the whole family with multiple pools, an extensive aquatics programme, large gym and junior and adult studio timetable, clubs and holiday programmes.
You would be working for an ambitious progressive Leisure Trust who are on a mission to increase the health, well-being and physical activity levels of the communities they serve. They continue to invest in their teams, their facilities and services, and are adding more centres to their portfolio so this is a fantastic opportunity to develop and advance your career in the future.
Overview of the role- Lead and manage the Duty Manager teams, including recruitment, development, and performance management.
- Take responsibility for the day-to-day operations and health and safety of the centre to ensure it is clean, safe, compliant and in great working order.
- Work with the fitness and aquatics teams to improve the customer experience and customer retention.
- Support with managing the budgets and delivering the business plan.
- Handle customer enquiries, complaints and ensure high levels of service delivery.
- Work a range of shifts including one early a week, one late a week, several mid shifts for management/admin and working one weekend a month.
- 21 days annual leave plus Bank Holidays + your birthday off
- Up to 6% employer matched pension contribution
- Free on-site carpark
- Free gym membership and big discounts on clubs, programmes, F&B and retail
- Ongoing investment into your professional development with additional qualifications and courses and advancement opportunities.
- Passionate about delivering a great customer experience and increasing the health and wellbeing of your community.
- Comprehensive experience in managing multi-faceted venue operations including health and safety and swimming pool operations.
- Experience in coaching, developing, leading and organising large teams.
- Fitness/Leisure Management industry experience possibly as a Club Manager, Centre Manager or Deputy General Manager, Operations Manager or Head of ready for the next step.
- Hold your National Pool Lifeguard, First Aid at Work and pool plant operators' qualifications OR willing to undertake them through the company as part of the onboarding process.
- Have your own transport or live close to Northfield for easy access to the centre on a shift basis.
For more information, please click apply and we will be in contact with you promptly if you have the right level of experience.
Centre Manager - Sports, Leisure and Fitness in Birmingham employer: Leisure People
Contact Detail:
Leisure People Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Centre Manager - Sports, Leisure and Fitness in Birmingham
✨Tip Number 1
Network like a pro! Reach out to your connections in the sports and leisure industry. Attend local events or workshops to meet potential employers and showcase your passion for community health and fitness.
✨Tip Number 2
Prepare for interviews by researching the company’s values and recent projects. Show them you’re not just another candidate; you’re genuinely interested in their mission to boost community well-being.
✨Tip Number 3
Practice your leadership skills! Be ready to discuss how you've successfully managed teams in the past. Use specific examples that highlight your ability to improve customer experiences and manage operations effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Centre Manager - Sports, Leisure and Fitness in Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Centre Manager role. Highlight your experience in managing teams and operations, especially in sports, leisure, or fitness settings.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're passionate about improving community health and well-being. Share specific examples of how you've enhanced customer experiences in previous roles.
Showcase Your Qualifications: If you have relevant qualifications like the National Pool Lifeguard or First Aid at Work, make them stand out! If not, mention your willingness to obtain them through our onboarding process.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss any important updates!
How to prepare for a job interview at Leisure People
✨Know Your Centre Inside Out
Before the interview, make sure you research the sports, leisure, and fitness centre thoroughly. Understand its facilities, programmes, and community impact. This will help you demonstrate your passion for the role and show that you're genuinely interested in contributing to their mission.
✨Showcase Your Leadership Skills
As a Centre Manager, you'll be leading teams. Prepare examples of how you've successfully managed teams in the past, focusing on recruitment, development, and performance management. Be ready to discuss specific challenges you've faced and how you overcame them.
✨Emphasise Customer Experience
The job is all about enhancing customer experience. Think of instances where you've improved service delivery or handled complaints effectively. Share these stories during your interview to highlight your commitment to customer satisfaction and community well-being.
✨Prepare for Operational Questions
Expect questions related to day-to-day operations, health and safety compliance, and budget management. Brush up on relevant regulations and best practices in the leisure industry. Being knowledgeable will show that you're ready to take on the responsibilities of the role.
