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- Tasks: Lead a team to deliver outstanding spa experiences and manage daily operations.
- Company: Join a premium spa known for wellness and exceptional customer service.
- Benefits: Enjoy flexible hours, free gym membership, and discounts on treatments and food.
- Other info: Great career progression opportunities in a supportive environment.
- Why this job: Make a real impact in the wellness industry while developing your leadership skills.
- Qualifications: NVQ Level 2 & 3 in Beauty Therapy and strong customer service skills.
The predicted salary is between 33000 - 33000 £ per year.
£33,000 basic salary plus benefits
Are you passionate about wellness and exceptional customer service? Do you thrive in leading a team to deliver outstanding guest experiences? If so, this is an exciting opportunity to join a premium spa environment as a Spa Manager.
Benefits:
- Complimentary breakfast or lunch
- Flexible working schedule
- 28 days annual leave, increasing with length of service
- Free gym membership
- Additional complimentary membership for a nominated person (after 2 years)
- Discounted spa treatments (30%)
- Discounted retail products (20%)
- Discounted food and beverages (50%)
- Ongoing career and personal development training
- Access to mental health, wellbeing, and employee assistance programmes
- Length of service recognition awards
- Staff awards and performance bonuses
- Discounts on entertainment and shopping
Key Responsibilities:
- Oversee the day-to-day operations of the spa, ensuring a high-quality and relaxing experience for all guests
- Lead, motivate, and manage a team of therapists and support staff
- Develop and implement strategies to drive revenue and enhance customer satisfaction
- Deliver a range of spa treatments when required, including massages, facials, manicures, and pedicures
- Maintain exceptional standards of cleanliness, safety, and customer care
- Manage stock, budgets, and staff scheduling to ensure efficient operations
- Foster a positive, collaborative working environment that supports team development and growth
About You:
- NVQ Level 2 & 3 in Beauty Therapy (or equivalent)
- Results-driven with a strong focus on KPIs
- Excellent interpersonal and customer service skills
- Strong written and verbal communication abilities
- Proven track record in delivering outstanding customer service
- Highly organised with the ability to manage multiple priorities
- Confident decision-maker with strong problem-solving skills
- Experience in team leadership and staff development
- Ability to build rapport, trust, and credibility with clients and colleagues
- Flexible approach to working hours, including weekends and holidays
Desirable:
- Knowledge of premium skincare products and treatments
The Opportunity:
Join a leading organisation within the health and wellness sector, offering a supportive environment and clear opportunities for career progression. As Spa Manager, you will play a key role in delivering exceptional guest experiences while developing and inspiring your team. Ready to take the next step in your career? Apply today.
Spa Manager Banbury employer: Leisure People
Contact Detail:
Leisure People Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Spa Manager Banbury
✨Tip Number 1
Network like a pro! Reach out to your connections in the wellness and spa industry. Attend local events or workshops to meet potential employers and show them your passion for exceptional customer service.
✨Tip Number 2
Prepare for interviews by practising common questions related to team leadership and customer satisfaction. We recommend role-playing with a friend to boost your confidence and refine your responses.
✨Tip Number 3
Showcase your skills! Bring along a portfolio of your previous work, including any treatments you've delivered or team projects you've led. This will help you stand out as a results-driven candidate.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our team.
We think you need these skills to ace Spa Manager Banbury
Some tips for your application 🫡
Show Your Passion: Let us see your enthusiasm for wellness and customer service right from the start. Use your application to express why you’re excited about the Spa Manager role and how your passion aligns with our values.
Tailor Your CV: Make sure your CV highlights relevant experience, especially in team leadership and customer service. We want to see how your skills match the key responsibilities listed in the job description.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share specific examples of how you've delivered outstanding guest experiences and led teams in the past. Keep it engaging and personal to grab our attention.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for this exciting opportunity. Don’t miss out!
How to prepare for a job interview at Leisure People
✨Know Your Spa Inside Out
Before the interview, make sure you research the spa thoroughly. Understand its services, values, and customer feedback. This will help you demonstrate your passion for wellness and exceptional customer service during the interview.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Highlight specific situations where you motivated staff or improved customer satisfaction. This will show that you have the experience needed to manage a team effectively.
✨Be Ready to Discuss KPIs
Since the role is results-driven, be prepared to talk about key performance indicators (KPIs) you've worked with. Share how you've used them to drive revenue and enhance customer satisfaction in previous roles.
✨Demonstrate Your Customer Service Expertise
Think of scenarios where you went above and beyond for a customer. Be ready to discuss these experiences, as they will illustrate your strong interpersonal skills and commitment to delivering outstanding service.